12) When a decision-making scenario involves two or more departments, if the
individual departments pursue what is optimal for them, sometimes the overall
organization suffers. This is an example of:
A.subminimization.
B.suboptimization.
C.rational boundaries.
D.decision making under risk.
E.decision making under uncertainty.
13) Management behaviors supporting an organizational culture that encourages
continuous improvement include which of the following?
(I) Develop a vision statement for the organization.
(II) Develop a reward system that promotes the philosophy.
(III) Institute continuous training programs.
(IV) Make decisions that adhere to the philosophy.
A.I, II, and IV
B.I, II, III, and IV
C.I and III
D.II, III, and IV
E.II and IV
14) Which of the following is not a key step toward improving productivity?
A.developing productivity measures for all operations
B.improving the bottleneck operations
C.establishing reasonable goals for improvement
D.considering incentives to reward workers
E.converting bond debt to stock ownership
15) A job had an observed cycle time of four minutes, a performance rating of 80
percent, and an allowance factor that was 20 percent of job time. Normal time for the
job in minutes is: