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The "calm waters" metaphor imagines the organization as a large ship crossing a calm
sea.
________ can improve employee performance by sharing the financial circumstances
of the organization with the employee.
A) Pay-for-performance
B) Open-book management
C) Equity management
D) Contingency management
________ dictates that being socially responsible is the "right thing to do."
A) A public image
B) An ethical obligation
C) A public expectation
D) A dilution of purpose
In value chain management, ultimately the ________ have power to make changes.
A) suppliers
B) customers
C) employees
D) managers
Feedback is a message that travels from ________.
A) encoder to receiver
B) source to decoder
C) the original receiver to the original sender
D) the original sender to the original receiver
Modern managers find that they can ________ if their employees are experienced,
well-trained, and motivated.
A) increase their span of control
B) decrease their span of control
C) eliminate their span of control
D) fluctuate their span of control
How does empathy improve the communication process?
A) Empathy helps the speaker focus on what the listener would like to hear.
B) Empathy helps the listener focus on the speaker's actual words.
C) Empathy helps the listener get rid of preconceived notions of what the speaker is
trying to say.
D) Empathy helps the speaker get rid of preconceived notions of what the listener is
trying to hear.
This payoff matrix gives potential dollar gain values in millions for strategies S1, S2,
S3, and S4 for the Bent Fork National Bank and competitive strategies CA1, CA2, and
CA3 for the Straight Spoon Bank. If Bent Fork is optimistic, which strategy will it
choose?
A) S1
B) S2
C) S3
D) S4
Maslow sees food as being on the same level of need as which of the following?
A) sex
B) companionship
C) self-esteem
D) personal safety
Growth strategies include ________.
A) diversification, concentration, integration, stabilization
B) vertical integration, horizontal integration, concentration, diversification
C) vertical integration, horizontal integration, lateral integration, horizontal
concentration
D) integration, allocation, horizontal diversification, vertical diversification
The Retreat (Scenario)
The first-line managers of ELH Inc. were sent on a retreat to Silver Falls for their
inaugural strategic planning meeting. Few people knew each other, but their task was
clear: design a new performance appraisal system for subordinates that would be
effective and usable.
The first day, little was accomplished except for the jockeying to see who would be the
official leader. Finally, Jim seemed to wrangle control and helped provide the first real
direction for the group.
By the second day, the group seemed to begin working well. They spent the morning
determining group standards with respect to how they would make decisions within the
group and how to manage the idea-generation process.
On the third and fourth days, the managers got down to work and moved amazingly
quickly, with ideas flowing freely. By the end of the fourth day, they had a workable
system developed, and they felt satisfied. That night they all signed off on a new
document to be presented to the regional manager the next day. They all felt a twinge of
regret at having to break up the group and return to normal work life.
When the management team left Silver Falls to return to their own teams and
departments, they had just completed the ________ stage of group development.
A) performing
B) storming
C) forming
D) adjourning
