Motivation is defined as the processes that account for an individual’s intensity,
direction, and persistence of effort toward attaining a goal.
Surface acting deals with felt emotions rather than displayed emotions.
Workers around the world prefer rewards based on seniority over rewards based on
performance and skills.
Whites have higher turnover rates than African Americans and Hispanics.
As compared to a decentralized organization, a centralized organization can act more
quickly to solve problems.
Which of the following would be an example of procedural justice in your instructors
course syllabus?
A) not accepting late work
B) having a mandatory attendance policy
C) requiring you to complete a group project
D) both A and B
E) none of the above
You manage a department of five employees. You have identified that Joe has high need
for achievement, Mary has high need for power, and Tim has high need for affiliation.
Sarah scored high on the need for power and low on the need for affiliation. Doug
scores low on both need for power and need for affiliation. Which of these five
employees would be best suited as a mentor to new employees with a chance to develop
friendships?
A) Joe
B) Mary
C) Tim
D) Sarah
E) Doug
Job enrichment increases the degree to which the worker controls the ________.
A) planning, execution, and evaluation of the work
B) planning, execution, and evaluation of company plans
C) horizontal integration of his or her tasks
D) evaluation of his or her peers
E) feedback that a worker receives from his or her supervisor and peers
Jude is a social psychologist. He is working on a concept in social psychology, which is
a major study area, and learning how to implement it and how to reduce barriers to its
acceptance. Jude is studying the concept of ________.
A) culture
B) ethics
C) power
D) change
E) fatigue
________ is the ability to move the trunk and back muscles as far as possible.
A) Dynamic strength
B) Static strength
C) Dynamic flexibility
D) Extent flexibility
E) Explosive strength
Carisa is negotiating for the labor union. Today, she is presenting the evidence and
papers that demonstrate the average wages in the area, the cost of health care for the
average worker, and a pie graph demonstrating how these costs affect the new salary
request. Which phase of the negotiation process is Carisa currently in?
A) preparation and planning
B) definition of ground rules
C) clarification and justification
D) bargaining and problem solving
E) closure and implementation
With regard to the grapevine and rumors, a manager should try to ________.
A) ignore it
B) destroy it
C) limit its range and impact
D) use it to her advantage
E) encourage its use
Jane Simpson rates low on conscientiousness. Which of the following statements is
most likely to be true about Jane?
A) She will be easily distracted.
B) She will be creative.
C) She will be nervous, depressed, and insecure.
D) She will perform better in jobs that require significant interpersonal interaction.
E) She will be positive and optimistic.
A senior level employee who sponsors and supports a less-experienced employee is a
________.
A) protégé
B) mentor
C) guardian angel
D) colleague
E) protectorate
New employees are usually comfortable with their organizations by the end of the
________ stage of socialization.
A) encounter
B) post-arrival
C) establishment
D) metamorphosis
E) adaptation
Which of the following statements is true regarding perception?
A) Our perception of reality is independent of our personality.
B) The context of the situation in which the perception is made has little effect on our
perception of reality.
C) Our perception of reality can be different from the objective reality.
D) Our perception of reality is independent of our past experiences.
E) We form a perception of a target by looking at it in isolation.
Which of the following statements is true regarding people’s interpretation of emotions
across cultures?
A) People’s interpretation of emotions varies greatly across cultures.
B) Some cultures do not desire love and happiness and interpret these emotions to be
destructive.
C) Western individualistic cultures such as the United States view pride as undesirable.
D) Pride is generally a negative emotion in Eastern cultures such as China and Japan.
E) In China, people report experiencing more positive and negative emotions than
people in other cultures, and the emotions they experience are more intense.
Which of the following statements is true according to McClelland’s theory of needs?
A) People with a high achievement need prefer doing tasks that involve a very high
level of risk.
B) People with a high achievement need prefer jobs that have a low degree of personal
responsibility.
C) Best managers tend to have a high need for affiliation.
D) People with a high achievement need tend to be successful managers, especially in
large organizations.
E) Best managers tend to have a high need for power.
Which of the following statements is true regarding brainstorming?
A) Brainstorming encourages criticizing an idea as early as possible.
B) Brainstorming overcomes the problem of “production blocking.”
C) Brainstorming can overcome the pressures for conformity.
D) Research consistently shows that a group in a brainstorming session generates more
ideas than an individual working alone.
E) Brainstorming fails to develop group cohesiveness.
What is the difference between the mechanistic model and the organic model of
organizational structure?
What is job enrichment? Describe various methods of job enrichment that are based on
the job characteristics model.
Discuss whether diversity helps or hinders a group.
Describe the functions of organizational culture.
What is bounded rationality? How is it related to decision making?
Explain “workforce diversity.” What key managerial skill do you think is most
important when dealing with workforce diversity?
What are the three dimensions that characterize the environment of an organization?