The distributive justice principle states that everyone should receive the same rewards
in life.
Organizations that have high employee turnover will be better able to retain intellectual
capital within the organization.
Organizational leaders can minimize organizational politics by making decision rules
more complex and ambiguous.
People learn not only by observing others but also by imitating and practicing those
behaviors.
The “human relations” school of management emphasized the study of employee
attitudes and informal group dynamics in the workplace.
Categorical thinking is the mostly conscious process of organizing people and objects
into categories that are stored in our short-term memory.
To have their greatest effect, organizational stories must describe real people and
recount true past events.
High employee involvement would be difficult to achieve when conflict is likely among
employees.
Email is a very good medium for communicating emotions.
When making important decisions, we “listen in” on our emotions to guide our
preference among the decision alternatives.
Implicit mental models are part of an organization’s culture.
The preferred medium for sending well-defined information for decision making is the
office phone.
Social loafing is most common in teams that are very small.
Skill-based pay plans give an employee a higher pay rate for those days that he or she
performs two or more jobs at the same time.
Which of the following is a major problem associated with team building activities?
A. They cannot be used to clarify the team’s performance goals.
B. They do not focus on improving relations among team members.
C. Team building consists of informal activities rather than formal activities.
D. Team building attempts slow down the team development process.
E. They are used as general solutions rather than specific solutions.
Your boss has the highest level of emotional intelligence. Which of the following
abilities does your boss possess?
A. He is able to perceive his own emotions.
B. He is able to empathize with others.
C. He is able to understand the meaning of his own emotions.
D. He is able to calm employees when they are upset.
E. He is able to manage his own emotions.
Which of the following is true about developing a global mindset?
A. A global mindset can be developed through better knowledge of people and cultures
only by formal training.
B. Deeper absorption of knowledge of people and cultures results from immersion in
those cultures.
C. The last step in developing a global mindset is self-awareness-understanding one’s
own beliefs, values, and attitudes.
D. Companies should restrict employees from comparing their own mental models with
those of co-workers from other regions of the world.
E. Developing a global mindset excludes practices of awareness, self-awareness and
meaningful interaction.
Which of the following components are enhanced by individualizing rewards?
A. Performance expectancies
B. E-to-O expectancies
C. Valences of outcomes
D. E-to-P expectancies
E. V-to-E outcomes
The rational decision making model begins with:
A. evaluating alternatives.
B. identifying an opportunity.
C. searching for alternatives.
D. implementing the solution.
E. searching for information about outcomes to each alternative.
According to Herzberg, which of the following is a hygiene factor?
A. Autonomy
B. Job security
C. Responsibility
D. Personal growth
E. Esteem need
Which of the following fundamental requirements do all organizational structures have?
A. Flatter span of control and decentralization
B. Division of labor and coordination
C. Decentralization and divisionalization
D. Coordination and decentralization
E. Centralization and outsourcing
A BATNA:
A. Represents the estimated cost of walking away from the relationship.
B. Is a form of “exploding offer.”
C. Is a term representing one party’s target point.
D. Is the difference between your resistance point and your opponent’s resistance point.
E. Is an abbreviation for the steps in effective negotiation.