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Nonprogrammed decisions require all steps in the decision model because the problems
they present are new, complex, or ill-defined.
A potentially useful creative practice is to list different dimensions of a system and the
elements of each dimension, then think through the potential commercial usefulness of
each combination.
The first step in a self-fulfilling prophecy occurs when the observer acts differently
toward people with whom he or she has high expectations than towards those with
whom he or she has low expectations.
Attitudes consist of the following three components: emotions, beliefs, and behaviors.
According to the implicit leadership perspective, we are more likely to believe that a
leader is effective if the leader looks and acts consistently with our prototype.
A need for achievement is when people want to accomplish extremely challenging
goals and do not want any feedback outside of recognition for their success.
Reality shock occurs on or before the first day of work, then quickly subsides.
According to media richness theory, lean media are better than rich media when the
communication situation is nonroutine and ambiguous.
Globalization offers numerous benefits to organizations in terms of larger markets,
lower costs, and greater access to knowledge and innovation.
People with power over others have more difficulty empathizing.
