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Which of the following is not indicative of situational strength?
A) clarity
B) consistency
C) constraints
D) comprehension
E) consequences
Which of the following types of power requires acceptance of the leader's authority by
members of the organization?
A) referent
B) coercive
C) legitimate
D) expert
E) charismatic
The two dimensions of leadership behavior identified in the University of Michigan
studies are ________.
A) absolute leadership and contingency leadership
B) transformational leaders and authentic leaders
C) employee-oriented leaders and production-oriented leaders
D) initiating structure and consideration
E) initiation and completion
The communication used by managers to offer feedback about performance is
________ communication.
A) downward
B) lateral
C) informal
D) directional
E) grapevine
HyperShield is an international securities firm which specializes in securing loans for
cross-national transactions, such as real estate purchases and joint ventures. With
offices in several countries, the organization operates in a virtual format. Lately, the
productivity of the organization has been greatly diminishing and the number of
completed transactions per month has gone down to 25% of the transactions of this time
last year. Which of the following could explain why this organization is struggling?
A) Because of the crossed borders, cultural differences in work day length are causing
communication issues.
B) The presence of leadership at each of the locations is too strong causing political
behaviors and excess communication.
C) The shared goals of the teams have become lost due to cultural alignment.
D) Both A and C
E) All A, B, and C
At the organizational level, if Jenn can dismiss, suspend, or demote Colby, assuming
Colby values his or her job, Jenn has ________ power over Colby.
A) reward
B) legitimate
C) coercive
D) expert
E) referent
Which of the following statements is not true about attitudes in the workplace?
A) Changing employee attitudes is necessary if you are to manage dissonance.
B) High pay alone is not likely to create a satisfying workplace.
C) Generating positive job attitudes helps lower absenteeism and turnover.
D) Attitudes help determine how well employees perform on the job.
E) Attitudes give warnings of potential problems.
The evidence on job enrichment shows it ________.
A) reduces absenteeism
B) increases supervisory workload
C) reduces satisfaction
D) increases turnover cost
E) reduces employee motivation
Which of the following theories indicates the existence of a dual continuum?
A) hierarchy of needs theory
B) self-determination theory
C) two-factor theory
D) cognitive evaluation theory
E) theory of needs
While negotiating salary with your prospective employer, if you suggest an initial target
salary of $55,000, your employer will consider $50,000 to $60,000 a reasonable range
for negotiation, but if you mention $55,650, your employer is more likely to consider
$55,000 to $56,000 the range of likely values for negotiation. In this example your
employer is exhibiting the ________ bias.
A) availability
B) anchoring
C) hindsight
D) confirmation
E) impact
________ is the ability to exert force against external objects.
A) Static strength
B) Extent flexibility
C) Explosive strength
D) Dynamic strength
E) Trunk strength
The management of a firm threatens to close a manufacturing plant whose employees
are resisting an across-the-board pay cut. If the threat is untrue, the management is
using ________.
A) coercion
B) cooptation
C) education
D) manipulation
E) procedural fairness
Delray is about to sit down with his boss for his performance review. Which IM
technique should Delray avoid using in the performance evaluation?
A) ingratiation
B) self-promotion
C) flattery
D) conformity
E) rationalization
Which of the following types of power is most likely to be negatively related to
employee satisfaction and commitment?
A) expert power
B) reward power
C) legitimate power
D) coercive power
E) referent power
