A manager doing performance appraisals gives more weight to recent employee
behaviors than to behaviors of 6 or 9 months earlier. This shows that the manager’s
perception is affected by a(n) ________ bias.
A) self-serving bias
B) availability
C) impact
D) distinction
E) hindsight
Flexible spending plans consist of ________.
A) a core of essential benefits and a menu-like selection of others from which
employees can select
B) no base salary; the employee is paid only for what he or she produces on the basis of
a fixed sum for each unit of production completed
C) a fraction of a company’s profit margins determined on the basis of an established
formula
D) pretax dollars up to the dollar amount offered in the plan that an employee sets apart
to pay for particular benefits
E) modules of benefits, each of which meets the needs of a specific group of employees
Which of the following statements is true regarding a culturally diverse team?
A) Elements of diversity do not interfere with team processes.
B) Culturally homogeneous teams have more difficulty learning to work with each
other and solving problems than culturally heterogeneous teams.
C) Generally, newly formed culturally diverse teams underperform as compared to
newly formed culturally homogeneous teams.
D) Cultural diversity within a team is not advisable for those tasks that call for a variety
of viewpoints.
E) Culturally diverse teams are more affected by surface-level diversity than by
deep-level diversity.
Scarlett has received authorization to add an assistant manager to her department. This
person will be working closely with Scarlett and must have excellent interpersonal as
well as technical skills. Scarlett wants to make certain that she maximizes the chance of
choosing the correct individual and is trying to decide on the most appropriate selection
device.
Which of the following is a common contingent selection method?
A) IQ test
B) interview
C) interest inventory
D) drug test
E) work-sample test
Which of the following, if true, would most strengthen Kate’s chances of being
selected?
A) Kate generally considers herself to be better than her colleagues.
B) Kate is a go-getter-she is prepared to go to any length to get ahead.
C) Kate has a conventional mindset and focuses on being efficient at her work.
D) Kate often conforms to others’ ideas and opinions rather than come up with her own.
E) Kate is enterprising and adept at interacting with diverse groups of individuals.
Which of the following sources of increasing self-efficacy involves gaining relevant
experience with a particular task or job?
A) verbal persuasion
B) enactive mastery
C) vicarious modeling
D) arousal
E) cognitive learning
When teams are performing nonroutine activities, ________ stimulate discussion,
promote critical assessment of problems and options, and can lead to better team
decisions.
A) task conflicts
B) disciplinary conflicts
C) relationship conflicts
D) resource allocation conflicts
E) discriminatory conflicts
________ are persons who act as catalysts and assume the responsibility for managing
refinement activities.
A) Early adopters
B) Free riders
C) Laggards
D) Change agents
E) Whistle-blowers
Which of the following reactions from employees is preferable as a response to change?
A) silence
B) apathy
C) resignation
D) open discussion
E) increase in the use of sick time
Which of following is true regarding social networking?
A) Individuals between ten and eighteen years of age are the fastest growing group of
users of Facebook.
B) Many organizations have developed their own in-house social networking
applications.
C) The use of social networking sites eliminates cyber loafing at work.
D) Social networking sites are primarily for interpersonal communication and have no
business-related uses.
E) Social networking is a protected activity that cannot be intercepted.
Researchers now recognize three major types of behavior that constitute performance at
work. Which of the following are these three major types of behavior?
A) task performance, productivity, tenure
B) productivity, efficiency, absenteeism
C) task performance, citizenship, counterproductivity
D) citizenship, counterproductivity, personality
E) leadership, knowledge, efficiency
According to the attribution theory, if a behavior scores ________, we tend to attribute
it to internal causes.
A) low on consistency
B) high on rigidity
C) low on distinctiveness
D) high on consensus
E) low on conformity
A manager believes that he should not hire older workers because they can’t learn new
skills. This belief is an example of ________.
A) an anchoring bias
B) a fundamental attribution error
C) a confirmation bias
D) a self-serving bias
E) stereotyping
The periodic shifting of an employee from one task to another with similar skill
requirements at the same organizational level is defined as ________.
A) job enlargement
B) job analysis
C) job rotation
D) job sharing
E) job enrichment
Role perception is defined as ________.
A) the way others believe we should act in a given context
B) our view of how we are supposed to act in a given situation
C) the existence of roles that are at variance with one another
D) the socially defined position or rank given to group members by others
E) the degree to which members are motivated to stay in the group.
Which of the following terms best describes an intense feeling directed at someone or
something?
A) perception
B) cognition
C) mood
D) reasoning
E) emotion