________ is a process that helps new employees adapt to the prevailing organizational
culture.
A) Satisficing
B) Reciprocal interdependence
C) Socialization
D) Formalization
E) Social loafing
By training employees on how to be better listeners, organizations attempt to improve
their ________ skills.
A) ethical
B) technical
C) problem-solving
D) interpersonal
E) cultural
Elena is the senior manager of a scientific operations team at a well-known clinical
research organization. The organization delivers more than 4,000 solutions across more
than 18 therapeutic areas. Being a perfectionist, Elena has reached her present position
through hard work and dedication. Given that she has also worked effectively with
teams in the past, she has recently been assigned to lead a team working on a new
project which is critical to the company. Elena refuses to allocate any tasks to her team
and decides to put in extra hours and weekends to complete the groundwork herself.
Based on the information presented here, which of the following would best explain
this contradiction?
A) Elena feels she will not be able to guide her team well on the project.
B) Elena is not very sociable with her colleagues.
C) Elena feels that by delegating work, she will complicate her working relationship
with the team.
D) Elena feels that this project is vital to the team’s success.
E) Elena is reluctant to delegate work as she lacks confidence in her team’s abilities.
Woodworth & Baines is a retail chain that has taken up numerous measures to improve
employee attitude, motivation, and organizational performance. New training programs,
employee engagement initiatives, and an employee welfare council were the three main
strategies implemented as part of the employee empowerment program. Norman Kilner
was one of twenty employees nominated to the employee welfare council where they
were required to interact with the management to promote the interests of the
employees. Additionally, the job roles of these twenty employees were vertically
enhanced to give them more autonomy in the organization. However, six months into
the employee empowerment program, a survey by HR revealed no actual change in
employee attitudes. Similarly, a survey conducted by the production manager revealed
that work productivity had not increased by any substantial measure either. Which of
the following, if true, would best explain this outcome?
A) Management strengthened the regulations relating to employee absenteeism in this
period.
B) Management retained the degree of control they had in the organizational affairs.
C) The company moved from a merit-based to a piece-rate pay system in the last
quarter.
D) The employees performed poorly because of the lack of training and development
programs.
E) Management implemented a 360-degree feedback system for performance
appraisals.
To get his company through some hard economic times, Ben’s working hours have just
been reduced from 40 hours a week to 33. Ben is upset about the reduction in time and
pay, but he shows up at work every morning and is willing to patiently wait until
economic times improve and he can go back to working full time. Which of the
following types of response is being displayed by Ben?
A) voice
B) neglect
C) loyalty
D) exit
E) acceptance
Which of the following have/has proven to be a particularly good predictor for jobs that
include cognitively complex tasks?
A) intelligence tests
B) integrity evaluations
C) work sampling
D) drug tests
E) behavioral assessment
________ may be defined as an individual’s current capacity to perform the various
tasks in a job.
A) Ability
B) Age
C) Duty
D) Role
E) Tenure
Beyond redesigning the nature of the work itself and involving employees in decisions,
another approach to making the work environment more motivating is to alter work
arrangements to meet employee needs. Which of the following is designed to give
employees greater control of their schedule?
A) flextime
B) gainsharing
C) job rotation
D) job enlargement
E) job enrichment
Dawn Wang heads an ad agency in Texas and regularly needs to work with copywriters,
artists, and designers to come up with effective branding solutions for products. For one
of the company’s esteemed clients, Wang and her team need to brainstorm ideas for a
slogan for the client’s new line of clothing. In such a situation, why is it particularly
important for Wang to keep her team happy?
A) People take a long time at processing information when they are in a good mood.
B) People tend to weigh all options to make less likely decisions when in a good mood.
C) People are less likely to use rules of thumb when they are in a good mood.
D) People tend to make decisions quickly when they are in a good mood.
E) People are more creative and produce more ideas when they are in a good mood.
________ refers to a positive feeling about one’s job resulting from an evaluation of its
characteristics.
A) Job satisfaction
B) Job design
C) Positivity offset
D) Constructive dismissal
E) Picketing
John Holland’s personality-job fit theory presents six personality types. Which of the
following is one of these six types?
A) analytic
B) imaginative
C) practical
D) investigative
E) intuitive
The second stage of the five-stage group development model is characterized by
________.
A) uncertainty about the purpose, structure, and leadership of the group
B) cohesiveness and close relationships among members of the group
C) strong feelings of group identity among members of the group
D) intragroup conflict within the group
E) pride in the accomplishments of the group
In a communication process, ________ is the check on how successful we have been in
transferring our messages as originally intended.
A) filtering
B) signal
C) feedback
D) encoding
E) noise