Cognitive dissonance occurs only when others observe an inconsistency between our
beliefs, feelings, and behavior.
Organizational socialization begins on the first day of employment and continues
throughout one’s career within the company.
According to the job characteristics model, experienced meaningfulness increases with
the level of job feedback.
Formalization represents the establishment of standardization as a coordinating
mechanism.
The members of a diverse team take longer to become a high-performing team.
Task performance refers to goal-directed behaviors under the individual’s control that
support organizational objectives.
During the adjourning stage of team development, team members shift their attention
away from relationships and instead focus mainly on completing the task.
Media richness refers to the ratio of the cost of using a medium relative to its frequency
of use in the organization.
Employee involvement is a widely recognized high-performance work practice.
When tasks have high variability and low analyzability, a mechanistic structure works
better than an organic structure.
A coalition gains power by symbolizing the legitimacy of the issue supported by the
coalition.
Which of these sources of power originates mainly from the person rather than the
position?
A. Referent power
B. Legitimate power
C. Coercive power
D. Reward power
E. Perceived right
Fun, IncorporatedFun, Incorporated, a major gaming software company, is experiencing
conflict between the young Internet-savvy employees who design the games and the
older, less computer-literate executives who run the company. The company has hired
team leaders who could work with the executives and who were also highly
computer-literate.By hiring these team leaders as liaisons between the executives and
employees, the company will:
A. increase conflict between developers and executives by reducing communication.
B. reduce conflict by clarifying rules and procedures.
C. increase conflict by increasing task interdependence.
D. reduce conflict by creating superordinate goals.
E. reduce conflict by reducing task interdependence.
A cable TV company redesigned jobs so that one employee interacts directly with
customers, connects and disconnects their cable service, installs their special services
and collects overdue accounts in an assigned area. They also decided to do away with
scripted customer interaction manuals and allow each employee to determine how best
to interact with each customer. Previously, each task was performed by a different
person and the customer interacted only with someone at the head office.This change is
an example of:
A. increasing job enrichment by establishing client relationships.
B. encouraging self-reinforcement.
C. introducing job rotation.
D. increasing job specialization.
E. introducing job feedback.
What is the role of future search conferences in the process of organizational change?
A. They are an effective form of coercion so that employees agree to abide by the
change process.
B. They mainly select the best person to serve as the change agent for the process.
C. They help generate a collective vision for the organization.
D. They interfere with the change process and therefore should be avoided unless the
other approaches fail.
E. They are mainly a forum whereby senior executives can tell employees about their
future corporate plans.
Groups are considered teams only when:
A. they operate without any supervisor.
B. everyone in the department has the same set of skills.
C. employees directly interact with each other and coordinate work activities.
D. all employees are located in the same physical area.
E. most of the employees have the same level of motivation to accomplish goals.
The rational choice paradigm selects the choice with the highest utility through the
calculation of:
A. subjective expected utility.
B. selective expected utility.
C. solution-focused utility.
D. rational expected utility.
E. rational selective utility.
Customer service representatives (CSRs) often conceal their frustration when serving
an irritating customer. This behavior from the CSRs is an example of:
A. emotional labor.
B. cognitive response.
C. cognitive dissonance.
D. judgmental evaluation.
E. emotional attribution.
Which of the following represent the three dimensions of workaholism?
A. Efficacy, cynicism, and emotional exhaustion.
B. Work involvement, compulsion to work, and low enjoyment of work.
C. Alarm reaction, resistance, and exhaustion.
D. Time, strain, and role.
E. Cynicism, drive to succeed, and resistance.
The concept of bounded rationality holds that:
A. our perception of a rational reality is bounded by nonrationality.
B. decision makers process limited and imperfect information and therefore rarely
select the best choice.
C. decision makers have limited alternatives to make decisions.
D. decision makers are bound to project images of themselves as rational thinkers.
E. our realities are bounded by our own perceptions so that everyone’s reality is
different.
Beswick CompanyYour team is allocated a project involving a major client, the
Beswick Company. Although the organization has many clients, this client, and project,
is the largest source of revenue and affects the work of several other teams in the
organization. The project requires continuous involvement with the client, so any
problems with the client are immediately felt by others in the organization.According to
the model of power, your team has:
A. very little power in the organization.
B. a high degree of centrality.
C. a high degree of substitutability.
D. a low level of visibility.
E. an absence of referent power.
The three stages of organizational socialization, in order, are:
A. pre-hire, pre-employment, and post-hire.
B. newcomer, insider, and outsider.
C. attraction, selection, and socialization.
D. pre-employment, encounter, and role management.
E. anticipation, encounter, and disillusionment.
_____ is knowing yourself and being yourself.
A. Authenticity
B. Integrity
C. Cognition
D. Humility
E. Drive
NewTel, Inc.NewTel is a telephone company with a policy of filling positions internally
through promotions, rather than hiring from outside. Until recently, the company had a
strong engineering focus and tended to promote people into senior executive positions
from the engineering areas. Consequently, almost all of the company’s 14 senior
executives joined the company over 20 years ago in junior engineering positions. There
is increasing pressure on NewTel to become more marketing and service-oriented. As a
result, four people were hired last year from consumer products and retail firms to fill
new senior executive positions in marketing and service management. The external
hires were necessary because current employees were not sufficiently qualified. Now
there are signs of tension among senior executives, particularly during budget
deliberations where there is limited discretionary spending on new corporate activities.
The four new hires have been frustrated in their attempts to have the company put more
money into marketing and customer services instead of technology investment and
blame the senior executives for being hard-headed. The conflict episodes are viewed by
both sides as personal attacks rather than attempts to resolve the problem.The conflict at
NewTel appears to be:
A. constructive conflict.
B. legitimate conflict.
C. task-related conflict.
D. relationship conflict.
E. cooperation conflict.
Personality develops and changes mainly when people are young; it stabilizes by about
age ___.
A. 15
B. 20
C. 30
D. 35
E. 40
Managerial leaders:
A. engage in participative leadership.
B. build a strategic vision to change the organization.
C. support and guide the performance and well-being of individual employees.
D. possess all of the competencies of great leaders.
E. act as change agents in the organization.
Which organizational structure actually consists of several organizations?
A. Divisionalized structure
B. Functional structure
C. Simple structure
D. Matrix structure
E. Network structure
CPA4UGina and Chen are both managers at CPA4U, a large accounting firm. Each has
a very different management style. Gina is very outgoing and constantly checking on
her subordinates to see if there is any way she can help them to complete their projects.
She also brings in fresh flowers for the lunchroom weekly and always remembers
everyone’s birthday. Chen is much more introverted and communicates with his
subordinates mainly through email and he has his subordinates submit daily reports on
their progress towards the weekly goals he has assigned them.Which type of leader is
Gina?
A. Servant leader
B. Emotional leader
C. Path-goal leader
D. Task-oriented leader
E. Transformational Leader
The observable demographic or physiological differences in people, such as their race,
ethnicity, gender, age, and physical disabilities constitute _____ diversity.
A. deep-level
B. internal
C. surface-level
D. organizational
E. reflective
How do norms affect the behavior of team members?
A. They encourage members to try new behaviors not previously sanctioned by the
team.
B. They encourage the members to think out of the box and provide innovative
solutions.
C. They help the team regulate and guide the behaviors of its members.
D. They help the team move from the forming to storming stages of team development.
E. They enable team members to have complete autonomy in their functioning.
The changing workforce is one of the emerging trends in organizational behavior.
Describe how the workforce is changing and briefly identify two consequences of these
changes for organizations.
Organizational behavior researchers have discovered that it is difficult to separate
constructive conflict from relationship conflict. However, it is possible to minimize
relationship conflict during constructive conflict episodes. Describe two strategies that
would help a team of employees to reduce the level of relationship conflict while the
team is engaging in constructive conflict and briefly explain why each strategy may be
effective.
Explain the important contingencies of power.
What is intuition? What are its major implications in decision making?
Can transformational leadership be equated with charismatic leadership? Explain your
answer.