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According to equity theory, an underpaid person might do which of the following?
A) Ask for a raise
B) Steal from the company
C) Work less hard
D) All of these.
Accepting responsibility for one's poor performance by denying the negative
implications of that performance is known as:
A) enhancement.
B) overcoming obstacles.
C) justification.
D) entitlement.
Which of the following is true about sexual harassment?
A) The harasser can be a non-employee.
B) It may occur without economic injury.
C) The harasser's conduct must be unwelcome.
D) All of the above are true.
Time-and-motion studies:
A) look at visual perception and performance.
B) try to find the best way to perform jobs by streamlining individual movements.
C) try to find ways to humanize the jobs of people.
D) focus on improving work group coordination.
According to the ________, the most powerful organizational subunits have the greatest
control over resources that other subunits need.
A) economic decision-making model
B) resource-dependency model
C) strategic contingencies model
D) organizational communication model
The Guidance Company is modern and contemporary. The Guidance Company has a
personality that is:
A) dominant.
B) innovative.
C) boy scout.
D) stylish.
Destructive criticism is marked by:
A) not offering concrete suggestions for improvement.
B) the lack of threats.
C) telling someone what he/she can do to improve.
D) noting specific things that are wrong and that need to be fixed.
If a communication network becomes bogged down with information, it is said to:
A) be queued.
B) be in a gatekeeping mode.
C) be experiencing the MUM effect.
D) be overloaded.
Organizational culture plays several important roles, such as:
A) providing a sense of identity for its members.
B) orienting employees to the external environment.
C) providing a list of rules for outsiders to follow in their interactions with the
organization.
D) All of the above.
To help strengthen employee commitment to goals, an organization should:
A) involve employees in the goal-setting process.
B) set the highest possible goals.
C) provide feedback about performance.
D) provide monetary incentives along with specific goals.
If IBM and Microsoft work together make plans for sharing resources to create a new
product, this is known as:
A) interpersonal communication.
B) group-level communication.
C) organizational-level communication.
D) inter-organizational communication.
Employees who have high levels of affective commitment to their organizations:
A) do not care about the goals of their organizations.
B) have little effect on the financial performance of their employers.
C) are less likely to resign or be absent from their organizations.
D) are unwilling to make sacrifices for their employers.
Which of the following is true regarding workplace bullying?
A) Typically, bullies tend to be bosses who are abusing their power.
B) Bullies are equally likely to be women or men.
C) The vast majority of the targets of bullying tend to be women.
D) All of the above.
Don seeks compliance through the use of intimidation. He is using:
A) exchange.
B) legitimating.
C) pressure.
D) collaboration.
Jack offers ideas to improve the way the XYZ Company operates. This is an example
of:
A) psychological contracts.
B) OCB-I.
C) OCB-O.
D) gatekeepers.
It is a company's responsibility to set clear ________ and train employees to recognize
and follow them.
A) moral values
B) standards of behavior
C) normative guidelines
D) representational axioms
When someone is trying to be creative and use a series of "rules" to approach tasks in
novel ways, they are building their creativity by:
A) embedding a new contract.
B) developing the ability to productively forget.
C) using a creativity heuristic.
D) learning to think more complexly.
Table 10.4
B.F.E., Inc. has to assign several problems to different groups. In the first case, the
group consists of a number of experts who have offices across the country and have
difficulty getting together. The problem they are working on is a problem that needs to
be solved over the next six to nine months. In the second case, management is
concerned that people might be intimidated by their leaders. The team is located in the
same building as the corporate headquarters. Genuine consensus is important, and a
trained facilitator is available to lead the group. In the third and final situation,
management has observed that the people selected to participate seem hesitant to do so.
Plus, the lengthy nature of the work to be done means new people will need to be added
to the group periodically. Time is not an issue.
Refer to Table 10.4. The best problem-solving technique in the third situation would be:
A) the nominal group technique.
B) the stepladder technique.
C) traditional analytical problem solving.
D) the Delphi technique.
If a decision is required on a simple problem and the answer is readily verifiable,
________.
A) an expert working alone may do better than a group
B) groups tend to outperform even exceptional individuals
C) the performance of groups and individuals will be equivalent
D) brainstorming techniques can help the group make the decision
Jamie is trying to get the church board to make a decision, as most members are just
tired of the debate. He has taken on the group member role of:
A) initiator-contributor.
B) encourager.
C) energizer.
D) expediter.
Executives at which of the following companies were charged with using corporate
funds for making exorbitant purchases?
A) Adelphia Communications
B) Arthur Andersen
C) Enron
D) Tyco
A telephone conversation is an example of:
A) synchronous communication.
B) asynchronous communication.
C) inter-organizational communication.
D) information overload.
Forming joint ventures with Chinese companies is difficult because ________.
A) the Chinese market is becoming extremely competitive
B) most Chinese companies operate locally or regionally, not nationally
C) many Chinese companies are owned, in part, by government agencies
D) All of the above
________ is derived from an individual's recognized superior knowledge, skills, or
abilities in a certain area.
A) Charismatic power
B) Legitimate power
C) Expert power
D) Information power
According to strategic contingencies theory, which of the following is a factor that
provides subunit power?
A) The capacity to reduce uncertainty
B) High organizational centrality
C) Performing nonsubstitutable activities
D) All of the above.
When someone seeks to maximize their own gains, even if it is at the expense of others,
they are:
A) seeking to cooperate with others.
B) competing against others.
C) seeking an integrative solution.
D) involved in binding arbitration.
One way that leaders need to adjust their leadership style when working with teams is
to move to:
A) a heavy emphasis on training.
B) make the most of differences rather than just inhibit conflict.
C) provide more direction and less inspiration.
D) a more reactive mode, responding to problems rather than trying to foresee them.
Which of the following is a myth about sexual harassment?
A) Anyone can be sexually harassed, regardless of how they are dressed.
B) Harassment will stop if the victim simply ignores it.
C) Harassment that is ignored either continues or worsens.
D) No means no.
One of the most important considerations when managing time is:
A) assigning priorities to tasks.
B) accurately assessing how much time each task will take.
C) carefully keeping track of what needs to be accomplished.
D) All of the above.
The verbal communication medium that is the richest in information and personal in
nature is:
A) telephone.
B) face-to-face conversation.
C) memos or letters.
D) All of the above.
The two-dimensional model of subordinate participation shows that:
A) democratic leaders are more effective than autocratic leaders.
B) permissive leaders are less effective than directive leaders.
C) the directive permissive style is more effective than the directive autocratic style.
D) the effectiveness of each leadership style depends on the existing conditions.
Organizational commitment:
A) is unrelated to job satisfaction.
B) has a much stronger relationship to job satisfaction than job performance does.
C) is a function of employee attitude based on the management style of their managers.
D) is synonymous with job satisfaction.
Gary and Betty are studying their competition and considering their competitive
advantages. According to the strategic planning process, they are ________.
A) communicating their strategy
B) defining corporate goals
C) developing a competitive strategy
D) assessing the external environment
People join groups for a number of reasons including:
A) to gather information.
B) being forced to by circumstances.
C) to satisfy a basic need to be with others.
D) the desire to have control over others by being a leader.
