In a typical matrix structure, several satellite organizations are bee-hived around a core
firm.
Managers should arbitrate decisions when employees cannot resolve their differences
alone.
The directive style is most effective when employees have routine and simple tasks.
Research indicates that male and female leaders widely differ in their levels of
task-oriented and people-oriented leadership.
The most effective reinforcement schedule for learning new tasks is variable ratio
schedule.
Philosopher John Dewey recognized that people are inherently motivated to perceive
themselves (and be perceived by others) as competent, attractive, lucky, ethical, and
important. This is known as:
A. self-concept.
B. self-esteem.
C. self-verification.
D. self-enhancement.
E. self-centered.
Production blocking and evaluation apprehension:
A. improve the creative process in teams.
B. help teams to avoid excessive conformity pressure.
C. are two ways to overcome group polarization in a team.
D. reduce the discipline of a team in group meetings.
E. hinder organizational decision making in teams.
Safety representatives in each of the six plants of a manufacturing company need to
communicate to each other every week the number and type of health and safety
incidents in their plant. Each representative has a safety reporting document where he
or she notes the type and number of infractions during the previous week. These
incidents are well known to other representatives, so there are rarely any surprises. This
weekly communication calls for:
A. an active corporate grapevine.
B. high emotional contagion in communication.
C. the use of nonverbal communication.
D. increased number of face-to-face meetings.
E. lean media.
People with high agreeableness are more sensitive to others and experience more
_______ and less _______.
A. dependability; conflict
B. empathy; dependability
C. empathy; conflict
D. upbeat attitudes; dependability
E. extroversion; conflict
_____ leadership includes showing mutual trust and respect for subordinates and having
a desire to look out for their welfare.
A. Task-oriented
B. People-oriented
C. Achievement-oriented
D. Transaction-oriented
E. Participation-oriented
Organizations with an adaptive corporate culture:
A. are unlikely to survive in the long run.
B. have employees who see things from an open systems perspective.
C. tend to be less ethical than organizations with non-adaptive cultures.
D. have no artifacts to keep their culture in place.
E. are focused inward to employee needs.
_____ are unconscious, taken-for-granted perceptions or ideal prototypes of behavior
that are considered the correct way to think and act toward problems and opportunities.
A. Values
B. Organizational artifacts
C. Languages
D. Beliefs
E. Shared assumptions
Which of the following refers to calculating the conventionally accepted “right answer”
to a logical problem?
A. Divergent thinking
B. Convergent thinking
C. Logical validity
D. Escalation of commitment
E. Confirmation bias
In which decision-making structure do participants typically meet, but only interact
with each other during two of the three steps of the process?
A. Delphi method
B. Nominal group technique
C. Brainstorming
D. Constructive conflict
E. Electronic brainstorming
Initial offer points, target points, and resistance points represent three elements in:
A. the conflict process model.
B. the bargaining zone model.
C. the types of third-party conflict resolution.
D. the sources of conflict.
E. the conflict escalation cycle.
WesTech Components wants to hire several people for jobs requiring a high degree of
creativity. Identify three individual characteristics that WesTech should consider when
selecting job applicants who have a high potential for creativity.
Describe a reward system that would best motivate employees to learn several jobs.
Identify potential disadvantages of this reward system.
Explain self-verification and its implications on organizational behavior.
Discuss the nature of task-oriented and people-oriented leadership styles. How do these
styles relate to a leader’s effectiveness?
The chief executive officer of a mid-sized manufacturing company has hired you to
design the work site and to make any other changes necessary for employees to feel
more empowered. Briefly define empowerment and describe three important conditions
you would ensure to improve empowerment among the employees.
Explain the statement: “Power does not flow to unknown people in the organization.”
Discuss the advantages and disadvantages of organizations encouraging opportunities
for employees to have fun at work.