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Which of the following would not be considered a service employee?
A) Fast food counter worker
B) Sales clerk
C) Police officer
D) Automobile repair technician
E) Financial planner
The ________ process helps candidates learn about the organization and if employees
perceive a conflict between their values and those of the organization, they can remove
themselves from the applicant pool.
A) orientation
B) training
C) performance evaluation
D) selection
E) institutionalization
The most important thing a manager can do to raise employee satisfaction is to focus on
________.
A) employee pay
B) benefits
C) work hours
D) intrinsic parts of the job
E) employee productivity
Unlike leadership research, research on power tends to focus on ________.
A) individual styles in using power
B) strategies for goal attainment
C) tactics for gaining compliance
D) the administration of rewards
E) gaining dependency
Which of the following types of teams allows for collaboration between team members
who are physically dispersed?
A) problem-solving teams
B) self-managed teams
C) task teams
D) virtual teams
E) command teams
If a checkout clerk reports to a department manager, who in turn reports to a store
manager, who reports to a regional manager, the communication network is said to be
a(n) ________ network.
A) mesh
B) all-channel
C) star
D) chain
E) wheel
Aggressiveness, innovation, and risk taking are the ________ of the culture of Trends
Inc.
A) foundational values
B) institutional traits
C) core values
D) significant traits
E) unique values
John is a design manager for a production company. He independently assigns teams,
chooses projects, researches trends, and is able to work from home two to three days a
week. He provides a status report to the design director once a month. Based on this
description and as per the job characteristics model, it's safe to say that John's job is
high in ________.
A) task identity
B) feedback
C) autonomy
D) task significance
E) skill variety
Joe is the manager of the marketing department of an organization. He is restructuring
his department and is creating teams to increase the effectiveness of his department. He
recognizes that the size of groups impacts their overall behavior and effectiveness. Joe
is forming a fact-finding group. What would be the better group size to gain diverse
input?
A) two
B) five
C) seven
D) ten
E) over twelve
To get his company through some hard economic times, Ben's hours have just been
reduced from 40 a week to 33. Ben is upset about the reduction in time and pay, but he
shows up at work every morning and is willing to patiently wait until economic times
improve, and he can go back to working full time. Which of the following best
describes Ben's response to his dissatisfaction?
A) active, constructive, voice
B) passive, destructive, neglect
C) passive, constructive, loyal
D) active, destructive, exit
E) active, constructive, loyal
Which of the following types of organization structures is best suitable for coordination
when the organization has a number of complex and interdependent activities?
A) simple structure
B) bureaucracy
C) matrix structure
D) divisional structure
E) centralized structure
________ is a form of self-fulfilling prophecy in which believing something can make
it true.
A) The confirmation bias
B) The Pygmalion effect
C) The anchoring bias
D) The framing effect
E) The distinction bias
