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The sensing stage of active listening includes empathizing and organizing information.
Countervailing power is the capacity of a person, team, or organization to keep a more
powerful person or group in the exchange relationship.
The self-fulfilling prophecy helps supervisors accurately predict the future performance
of recently hired employees.
The contingency anchor in organizational behavior suggests that we need to diagnose a
situation to identify the most appropriate action under those specific circumstances.
The ideas that appear during the illumination stage of creativity are quickly forgotten
unless documented.
Firing people is the least desirable way to change organizations.
Transformational leaders act as agents of organizational change.
Emotional intelligence improves all forms of performance.
How we perceive and understand the change process depends on the questions we ask
and language we use throughout that process. This is called the constructionist
principle.
A strong culture depends on a stable workforce.
Stakeholder relations are a static, fixed condition.
The most researched and respected clustering of personality traits is the MARS model.
Which of the following communication channels is most effective when the sender
wants to persuade the receiver?
A. A formal memorandum sent to the receiver
B. An informal speech to a large audience
C. A personalized letter to the receiver
D. A personal face-to-face meeting with the receiver
E. An informal memorandum issued to the receiver
According to the action research model, which of the following occurs during the
"diagnose need for change" step?
A. Analysis of data
B. Establishment of client-consultant relationship
C. Determination of the change effectiveness
D. Establishment of new conditions
E. Selection of external consultant
Which of these performance-based rewards tends to create a connection between the
employee's work effort and the reward received?
A. Profit-sharing plan
B. Employee stock ownership plan
C. Gainsharing plan
D. Employee stock option plan
E. Stock option
Which of the following is a form of knowledge acquisition?
A. Observation
B. Experimentation
C. Documentation
D. Internal communication
E. Group discussion
Paragon CompanyAlvin, the production manager at the Paragon Company, wants to
select the best supplier of raw materials from among several vendors. He has several
choices and has done research into which company provides the best services and
products. One company is known to be extremely timely, another is much lower in
price but often late in deliveries, and the third is well-known to provide the highest
quality products available.According to the rational choice decision making process, the
first step in solving this problem would be:
A. Choosing the best decision process.
B. Evaluating the decision inputs.
C. Researching the problem.
D. Identifying the problem or opportunity.
E. All of these should occur simultaneously.
_____ refers to an organization's moral obligation toward all of its stakeholders.
A. Values
B. Legal obligation
C. Multicultural teams
D. Corporate social responsibility
E. Organizational behavior
The degree to which team members have collective confidence in how well they work
together and the likely success of their team effort is called:
A. team efficacy.
B. self-efficacy.
C. cohesion.
D. conformity.
E. team production.
Emotional dissonance occurs when:
A. there are no known emotional display rules for a particular situation.
B. we experience conflict between the required emotions and our true emotions.
C. we work with someone who has high emotional intelligence.
D. job satisfaction is at the same level as organizational commitment.
E. there is a set of similar emotional display rules around the world.
Organizational politics may be reduced by:
A. cutting back resources available to organizational units.
B. encouraging leaders to become role models of organizational citizenship instead of
symbols of successful organizational politicians.
C. being more tolerant of employees who use political tactics to get what they want
from the organization.
D. selecting employees with a high need for personalized power.
E. conducting background checks on potential employees.
Which of the following is an advantage of using email communication?
A. It reduces the problem of information overload.
B. It reduces the frequency of flaming.
C. It is easier to interpret emotional meaning in email messages as they are less formal.
D. It increases the politeness and respect of communication.
E. It significantly alters the flow of information within groups.
The freedom to exercise judgment in an organization is called _______.
A. visibility
B. absorption
C. centrality
D. discretion
E. persuasion
Active listeners improve their sensing activities by:
A. forming an opinion early in the process.
B. postponing evaluation of the message.
C. clarifying the message during presentation.
D. estimating the learning often.
E. maintaining a casual posture when listening.
Which of the following types of third-party intervention approaches do managers
usually adopt?
A. Inquisitional
B. Competitive
C. Mediation-based
D. Arbitration-based
E. Abstainer
According to the open systems view of organizations, _____ is (are) an input for
organizations.
A. incentive plans
B. products
C. financial resources
D. employee motivation
E. employee behavior
