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All of the following statements about performance appraisals are true in Japan, except:
A) comments about performance are handled orally.
B) the group or work team tends to be judged as a whole.
C) evaluations occur annually.
D) judgments are not usually challenged.
Table 8.2
As a consultant of group processes, you are observing B.C.H.C., Inc.'s self-managing
teams and work groups, which are in different stages of development in this
medium-sized manufacturing business. You have named the teams and groups A, B, C,
D, and E, to conceal their names and get the most honest information possible. Group D
has resolved its issues of leadership and is devoting all of its energy to getting the task
done. Team C, on the other hand, shows significant resistance to its appointed leader's
guidance, and there is a lot of argument over roles within the group. The members of
Group A are still getting acquainted in their meetings. They are setting their formal
norms and clarifying expectations.Team B is full of hostility. At least one group
member has 'withdrawn' by sitting quietly and no longer participating in the
discussions/arguments.
Refer to Table 8.2. Group A appears to be at which stage of team development?
A) Forming
B) Storming
C) Norming
D) Performing
Table 1.2
Mini-Markets, Inc. specializes in providing grocery and convenience products to
inner-city neighborhoods. They are highly committed to valuing cultural diversity. Their
workforce consists of single parents, people who are ethnically diverse, and people who
are undereducated. The following individuals exemplify their workforce. Jim is a single
parent with two young, school-aged children. He lives about an hour from work and
works the morning shift. Jane is just starting her working career, having been out of
college only a year. She has just had a baby. Her husband also works full-time for
Mini-Markets. They have been saving her salary and living on her husband's while
waiting for the baby to be born. Wilma is 66 and wants to retire in a few years but isn't
sure what she'll do with herself when she does. Plus, she'd like to have some extra time
right now to spend with her grandchildren. Tim is a high school drop-out who struggled
with drugs. Since Mini-Markets gave him a chance, he's really turning his life around.
He's one of his store's most reliable and productive employees. Tim would like to move
into management, but he needs a college degree. Married with a small child, he can't
afford to go back to school.
Refer to Table 1.2. What flexible work programs would be of most help to Jim?
A) Flextime
B) Personal support policies
C) Compressed work week
D) Job-sharing
In which of the following levels of moral reasoning do two-thirds of adults fall?
A) Preconventional level
B) Conventional level
C) Postconventional level
D) Ethical imperialism
________ is the process of formulating, implementing, and evaluating decisions that
enable an organization to achieve its objectives.
A) Strategic planning
B) Doomsday management
C) Top-down management
D) Competitive global expansion
________ is the process by which a person, group, or organization transmits some type
of information to another person, group, or organization.
A) Communication
B) Encoding
C) Transmitting
D) Queuing
Table 15.3
You are studying a medium-sized service company. You find that Joe, a customer
service representative, has been doing his job for five years. He takes about 200
customer calls a day and helps customers with their product questions. Bridgette, the
CEO, has been with the company about three years and is in the process of making its
structure more organic and flexible. Between Bridgette and Joe is Fred, who conveys
management's decisions and policies to Joe and helps Bridgette stay in touch with the
several hundred 'Joes' who work in customer service. Sally is the corporate attorney and
works with Bridgette on corporate legal matters.
Refer to Table 15.3. Bridgette represents the ________ in Mintzberg's model.
A) technostructure
B) strategic apex
C) operating core
D) support staff
One of the most popular tactics of organizational politics is:
A) blaming and attacking others.
B) withholding information that might make them look bad.
C) playing political games.
D) associating oneself with the successful accomplishments of others.
A leader who clearly communicates the company's mission and relies on symbols has:
A) inspiration.
B) environmental sensitivity.
C) vision.
D) self-confidence.
Which theory suggests that people are motivated to attain goals because doing so makes
them feel successful?
A) Goal-settingtheory.
B) Social needs theory.
C) Self-efficacy theory.
D) Self-actualization theory.
Knowledge about the impact of messages on receivers is known as:
A) decoding.
B) information.
C) feedback.
D) encoding.
Improvements in packaging are considered examples of what target of innovation?
A) Service innovation
B) Process innovation
C) Product innovation
D) Marketing innovation
