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A conclusion that engineers from the Hawthorne studies made was that people behave
________ when they are being observed.
A) differently
B) consistently
C) naturally
D) comfortably
How often do managers typically use intuitive decision making?
A) 100 percent of the time
B) almost never
C) almost all of the time
D) more than half of the time
The promise of behavioral theories of leadership held that this would be possible.
A) picking a leader out of crowd
B) being able to train a person to be leader
C) explaining why successful leaders were successful
D) eliminating ineffective leaders
The original source of an organization's culture usually reflects the vision and attitudes
of ________.
A) the current president or CEO of the organization
B) the organization's original employees
C) contemporaries who are admired by the organization
D) the organization's founders
Successfully designing a 450-foot-tall pyramid is primarily evidence of which
management function?
A) planning
B) organizing
C) monitoring
D) leading
Mentors have been shown to be especially helpful to ________.
A) doctors and nurses
B) women and minorities
C) older employees
D) experienced employees
Writing laws to reward industries to reduce carbon emissions in an effort to combat
global climate change can be best described as an example of which of the following?
A) unfreezing the status quo
B) freezing a change into place
C) implementing change
D) refreezing the status quo
When assembling a team, managers should look for individuals who ________.
A) can fulfill team roles and have team skills
B) have the required job skills
C) are team players
D) have both team and job skills
A(n) ________ leader in path-goal theory gives specific guidance in performing tasks.
A) directive
B) achievement-oriented
C) participative
D) supportive
Even people who have no plans to be managers can benefit from studying management
because ________.
A) they are likely to be managed in their work career
B) everyone ends up managing
C) they need to be able to outsmart their managers
D) management helps people control their emotions
Which of the following is commonly considered a category of workforce diversity?
A) education level
B) computer skills
C) style of dress
D) age
Top managers in an organization tend to ________.
A) make programmed decisions
B) solve structured problems
C) make nonprogrammed decisions
D) solve well-defined problems
Of the six behaviors that managers focus on, which behavior typically is the most
troubling to an organization?
A) absenteeism
B) workplace misbehavior
C) organizational citizenship behavior
D) employee productivity
To extend the reach of their networks, people should do all of the following EXCEPT
________.
A) take networking classes
B) go to college alumni functions
C) attend conferences
D) join virtual business communities
The General Manager (Scenario)
Michelle is the general manager of a power plant. This morning, she will meet with city
officials to discuss environmental issues. After the meeting, she will confer with the
plant's section managers to address the concerns of the city representatives. This
afternoon, Michelle will meet with a team leader to go over a complaint filed by an
employee. After the complaint meeting, Michelle plans to spend time in the library and
on the Internet researching new technologies that can be used to improve the
performance of her plant.
Michelle's evaluation of new technologies that can be used in the production processes
of her plant is an example of which type of management skill?
A) conceptual
B) communication
C) political
D) interpersonal
