Rene Cox works as a media officer in a global forest protection organization. Her job
requires her to interact with a large number of people from the press with whom she
needs to establish strong professional relationships. This requires her to remember a
large number of people’s names and the organizations with which they are associated.
Which of the following dimensions of intellectual ability will best help her accomplish
this task?
A) inductive reasoning
B) spatial visualization
C) memory
D) visual perception
E) polymodality
Which of the following statements is true regarding employee recognition?
A) Employee recognition is an extrinsic reward.
B) Critics argue that employee recognition programs are highly susceptible to political
manipulation by management.
C) Employee recognition programs are expensive.
D) Centralized programs across multiple offices in different countries can hinder the
process of employee recognition programs.
E) Employee stock option is a more powerful workplace motivator than recognition.
Johanna Springer, who works as a sales executive at Pascal’s Bank, is upset at the way
her manager, Emma Womack, always calls her in for one-on-one meetings to discuss
her underperformance. Though Springer makes a higher number of sales calls and
works longer hours than last year, her sales figures are still low. She knows that the
main reason behind her underperformance is the recent economic meltdown in the
country. However, her manager feels that Springer’s underperformance is the result of
her laid-back attitude and has nothing to do with external factors. In this situation,
Womack’s behavior is characterized by a(n) ________.
A) anchoring bias
B) contrast effect
C) fundamental attribution error
D) self-fulfilling prophecy
E) Pygmalion effect
Which of the following organizational factors encourages political behavior?
A) using objective criteria in the appraisal
B) using multiple outcomes to measure performance
C) allowing significant time to pass between the time of an action and its appraisal
D) avoiding the zero-sum approach for resource allocation
E) ensuring role clarity
Which of the following communication channels provides the highest information
richness?
A) e-mail
B) face-to-face conversations
C) online group discussions
D) voice mail
E) memos and letters
Valerie Sinclair, a climate campaigner at an environmental organization, invariably uses
rationale to make decisions for project implementation. She believes that the right
decisions can be made only through scrutiny and analysis. Each time she needs to make
a decision, she weighs all options before taking action. Which of the following is a
characteristic of Sinclair’s personality type according to the Myers-Briggs Type
Indicator (MBTI) classification?
A) intuitive
B) introverted
C) thinking
D) feeling
E) perceiving
Publishing representatives who call on college professors to inform them of their
company’s new publications have a great deal of freedom in their jobs. They have only
a general sales pitch, which they tailor as needed. Based on this information, we can say
that the job of these publishing representatives ________.
A) scores low on the degree of work specialization
B) scores low on the degree of decentralization
C) scores high on the degree of departmentalization
D) scores high on the degree of centralization
E) scores low on the degree of formalization
________ socialization assumes that the newcomer’s qualities and qualifications are the
necessary ingredients for job success, so these qualities and qualifications are
confirmed and supported.
A) Variable
B) Collective
C) Serial
D) Investiture
E) Formal
In which of the following teams is leadership of most importance to coordinate the
efforts of various teams in order to produce a desired outcome?
A) technical teams
B) self-managed work teams
C) problem-solving teams
D) management teams
E) multiteam systems
For much of the first half of the twentieth century, managers viewed work specialization
as ________.
A) a means to encourage employee satisfaction
B) an effective solution to overcentralization
C) an unending source of increased productivity
D) difficult to implement without automation technology
E) a frustrating cause of reduced efficiency
________ are predesigned packages, or modules of benefits, each of which meets the
needs of a specific group of employees.
A) Modular plans
B) Employee stock ownership plans
C) Profit-sharing plans
D) Merit-based plans
E) Flextime plans
Communicating through e-mail provides ________.
A) a host of nonverbal cues to understand the message better
B) the best means to convey negative information
C) a cheaper alternative to the conventional communication through letters
D) a secure communication link that nobody else can access
E) an option to hold real-time meetings with people in different locations
The power tactic of using flattery and creating goodwill before making a request is
known as ________.
A) ingratiation
B) consultation
C) inspirational appeal
D) motivational appeal
E) affective appeal
A market researcher who uses his ability to identify a logical sequence to predict
demand for a new line of winter clothing is using the ________ dimension of
intellectual ability.
A) spatial visualization
B) inductive reasoning
C) verbal comprehension
D) lateral masking
E) deductive reasoning
Stacy Hanes is an African-American woman who has recently taken her first job and
does not seem to like the work environment at all. Her colleagues put down her ideas at
team meetings and refer to them as ‘stupid.” In addition, they make fun of her race and
often ask her if she is educated enough to work for the company. Which of the
following kinds of discrimination is Hanes most likely subject to?
A) mockery
B) sexual harassment
C) stalking
D) deception
E) subterfuge
Which of the following is a biographical characteristic of an employee?
A) length of tenure
B) work preferences
C) personality
D) values
E) beliefs