Unlock document.
This document is partially blurred.
Unlock all pages and 1 million more documents.
Get Access
Who was most likely to have a job that was free of discrimination?
A) a white person in a wheelchair in 1997
B) an African American person in 1962
C) an Asian American person in a wheelchair in 1989
D) a 75-year-old white person in 1963
An organization that is composed predominantly of teams should reward employees
primarily for ________.
A) individual efforts
B) competitive efforts
C) being team leaders
D) cooperative efforts
Equity theory compares your own outcomes-to-input ratio to that of ________.
A) your boss
B) a referent
C) the input-to-output ratio of another worker
D) the input-to-output ratio of an idealized worker
Which of the following is thought to best motivate professionals?
A) high pay
B) status and power within the organization
C) short hours and good working conditions
D) challenging problems and important work
Downsizing seems to harm ________.
A) victims who are dismissed only
B) both victims who are dismissed and survivors who stayed on
C) survivors who stayed on only
D) managers who carried out the dismissals and their families only
Emotional intelligence includes all of the following EXCEPT ________.
A) cognitive skills
B) self-awareness
C) self-management
D) social skills
The first step in Lewin's three-step description of the change process involves
________.
A) freezing the new state
B) changing to a new state
C) unfreezing the status quo
D) changing to a new status quo
The third step in the initial (pre-planning) phase of the entrepreneurial process is
________.
A) exploring finance options
B) pinpointing potential competitive advantages
C) researching the venture's feasibility
D) identifying potential opportunities
The managerial role that changes the least between middle and top managers is
________.
A) planning
B) organizing
C) controlling
D) leading
Getting 100,000 workers to work together to build an enormous pyramid is evidence of
which management function?
A) planning
B) organizing
C) monitoring
D) budgeting
Specific goals are a ________ factor that contributes to overall team effectiveness.
A) context
B) work design
C) process
D) composition
Which of the following is most likely at the root of the problems that befell an unethical
company like Enron?
A) poor ethics training programs
B) no written code of ethics
C) leaders with such high ethical standards that ordinary people could not hope to live
up to them
D) leaders with poor ethical standards
A major criticism of workplace spirituality is whether ________.
A) individuals have the right to discuss religion in the workplace
B) organizations have the right to impose spiritual values on employees
C) a spiritual organization can engage in making profits
D) workplace spirituality decreases productivity
Understanding building codes would be considered a(n) ________ skill for a building
contractor.
A) interpersonal
B) technical
C) conceptual
D) political
One effect of planning on managers is that it forces them to ________.
A) fear change
B) anticipate and consider the effect of change
C) work to prevent change
D) ignore any change that doesn't directly affect them
Global competition forces firms to ________.
A) become lean, fast, and flexible
B) build up enormous cash reserves
C) think locally
D) become more hierarchical
A ________ is characterized by high performance orientation.
A) German leader
B) Scandinavian leader
C) Japanese leader
D) Malaysian leader
Compared to the manager of a large organization, a small business manager is more
likely to be a(n) ________.
A) specialist
B) figurehead
C) generalist
D) information monitor
University (Scenario)
Gina is a dean at Polydor College, a school with almost 6,000 students. In her daily
activities, she has to deal with problems that involve students, faculty, curriculum,
budgets, and a variety of other things.
Among the problems Gina needs to deal with are complaints from students that the
Physics Department has only one faculty member who is a woman and one who is a
member of a minority group. Gina has been meeting with the department chair to
address this problem.
Gina recognizes that students and parents pay a lot of money to attend the university, so
when large and small problems arise Gina wants them dealt with effectively. She has
installed a 24-hour "Hassle Line" with highly trained people to answer questions and
solve problems. She hopes to have her Hassle Line employees function within a
customer responsive culture.
Gina's Hassle Line fields a call in which a work-study student is complaining that he is
being discriminated against because he is a transgender person. What should Gina do?
A) contact the federal justice department
B) report the incident to the federal Civil Rights commission
C) file a federal job discrimination suit
D) contact state and/or local authorities
