University students tend to value people-oriented instructors over task-oriented
instructors.
Organizations tend to become less formalized as they age and grow larger in terms of
the number of employees.
Trust, employee involvement, and organizational comprehension tend to increase
organizational commitment.
The situational leadership model identifies four leadership styles, telling, selling,
participating, and delegating.
People who believe that their successful completion of a project is due to their skill and
hard work are making an internal attribution.
Creative people need have practical intelligence but not cognitive intelligence.
A person’s annual performance evaluation is heavily influenced by performance results
of the last month. This is an example of recency effect.
Negotiation and coercion are necessary for people who will clearly gain something
from the change and in cases where the speed of change is critical.
With respect to procedural justice, the “value-expressive” function that “voice” provides
refers to the:
A. feeling employees get when they feel valued at work.
B. way employees feel after voicing their opinions.
C. cathartic benefits of shouting at each other.
D. sense of pride employees derive when they are eloquent during presentations.
E. the stand-off situation that arises as a consequence of the collective voice of the
employees.
Jiana is a flight attendant for a large airline. She exclusively works a long flight from
Japan to New York, and is expected to constantly maintain a positive attitude no matter
what situation arises. Over the years, Jiana has noticed that when dealing with
Americans, emotions tend to run higher and she often feels frustrated as opposed to
Japanese flyers who tend to be more reserved in stressful or unhappy situations.Jiana’s
job requires a high amount of:
A. financial rewards.
B. intense emotions.
C. forward thinking.
D. emotional labor.
E. casual display norms.
When people are assigned to jobs for which they are qualified and they receive
coaching to improve their self-confidence, employee motivation improves by:
A. reducing feelings of inequity
B. increasing outcome valences
C. satisfying existence needs
D. increasing P-to-O expectancies
E. increasing E-to-P expectancies
Ceremonies are:
A. programmed routines of daily organizational life that dramatize the organization’s
culture.
B. more formal artifacts than rituals.
C. verbal symbols of cultural values that reveal how employees talk to one another,
describe customers, express anger, and greet stakeholders.
D. physical structures that convey the dominant values of an organization’s culture.
E. games that people play to defy the dominant culture and, instead, support
countercultural beliefs and values.
The four stages of appreciative inquiry, in order, are:
A. problem identification, envisioning, choosing the best solution, and appreciating.
B. initiating dialogue, innovating, creating, and appreciating.
C. problem identification, causal analysis, recommended solutions, and choosing the
best solution.
D. discovery, dreaming, designing, and delivering.
E. problem identification, envisioning, performing, and evaluating.
Effective leaders have a strong need for socialized power, meaning that they want
power as a means to accomplish organizational objectives and similar good deeds. This
behavior of leaders refers to:
A. emotional intelligence.
B. cognitive intelligence.
C. integrity.
D. drive.
E. leadership motivation.
James has just joined CoraTech Systems, where he has been assigned to Paul and
Natalie for sources of information about the company. Paul and Natalie introduce James
to others at Coratech, give him an office tour, and assure him that they will meet him
regularly for the first few weeks, to help him in the transition to the new company. In
this scenario, Paul and Natalie are part of the CoraTech’s _____.
A. two-man rule
B. work ownership
C. buddy system
D. inspection partnership
E. duty segregation
XYZ CompanyAs a manager for XYZ Company, you are assigned to resolve a conflict
between two departments of your organization, Department A and Department B. Both
parties have equal power. Both the parties are under time pressure to resolve the
conflict. You also realize that the parties lack trust/openness for problem solving.If
instead of equal power, the Department A had considerably more power than
Department B, what would Department B’s best conflict resolution style be?
A. Forcing
B. Yielding
C. Avoiding
D. Compromising
E. Problem-solving
Formalization in organizational structures tends to:
A. reduce organizational flexibility.
B. encourage organizational learning and creativity.
C. disperse decision authority and power throughout the organization.
D. increase organizational learning.
E. decrease efficiency and compliance.
Deep acting involves:
A. using real emotions to handle difficult customers.
B. basing one’s behavior on customer interactions.
C. ignoring customer needs and acting for the company’s benefit.
D. ignoring customer needs and acting for one’s own benefit.
E. changing true emotions to match the required emotions.
Power is the _____ to change someone’s behavior.
A. need
B. act
C. potential
D. duty
E. hidden agenda
Decision structure, risk of conflict, and decision commitment are the:
A. three conditions required for bounded rationality.
B. factors that support implicit favorites.
C. contingencies of employee involvement.
D. factors that lead to escalation of commitment.
E. constraints of team decision making.
The norm of reciprocity is a central and explicit theme in _____ strategies.
A. persuasion
B. exchange
C. upward appeal
D. impression management
E. coalition
According to the situational leadership theory developed by Hersey and Blanchard,
effective leaders should vary their style with the:
A. ability and motivation of followers.
B. availability of leadership substitutes.
C. leader’s capacity to engage in participative management.
D. leader’s integrity, influence, and other traits or competencies.
E. leaders’ personality and perceptions.
Ingratiation is part of a larger influence tactic known as _____.
A. upward influence
B. impression management
C. persuasion
D. risk management
E. upward appeal
Which of the following types of task interdependence exists among production
employees working on assembly lines?
A. Sequential interdependence
B. Total independence
C. Reciprocal interdependence
D. Pooled interdependence
E. Alternate interdependence
Which of the following directly influences an employee’s voluntary behavior and
performance?
A. Role perceptions
B. Moral intensity
C. Corporate social responsibility
D. Uncertainty avoidance
E. Income
Steelweld, a car parts manufacturer, pays employees a higher hourly rate as they learn
to master more parts of the work process. Employees earn $10 per hour when they are
hired and they can earn up to $20 per hour if they master all 12 work units in the
production process.Which of the following is most likely a benefit Steelweld is trying
to achieve with this reward system?
A. The attraction of applicants.
B. The minimization of pay discrimination.
C. The motivation of task performance.
D. The creation of an ownership culture.
E. The improvement of workforce flexibility.