Some organizational tasks are better done individually than in a team or group.
Multinational corporations maintain significant operations in two or more countries
simultaneously.
The symbolic view of management holds that an organization’s performance is based
solely on the decisions of managers.
Part of what defines an organization is its purpose.
Selective perception involves deception on the part of the person sending a message.
Return on investment compares net profit after taxes to total sales.
Planning provides direction to managers and nonmanagers alike.
Effectiveness refers to the attainment of the organization’s goals.
Fiedler’s model proposed that leadership success was determined by matching
leadership style to situation.
The first goal in career development is to make a career choice in which you match
your interests and abilities to a job or series of jobs.
The team role of linker initiates creative ideas in a team.
A Latin American team member would be more likely than a North American team
member to afford status to an individual who comes from a powerful family.
The Industrial Revolution began in the seventeenth century.
In an electronics company, a cross-functional team is likely to have an engineer, a
designer, a software specialist, and a marketing specialist all working on the same
project.
Emotions and feelings ________ decision making.
A) have no effect on
B) can improve
C) decrease performance in
D) are more important than facts and logic in
How are the “Post-Millennials” likely to be different from previous generations?
A) They require products that are completely customized to the individual.
B) They require products that are completely generic and not at all customized to the
individual.
C) They require products that are serious and meaningful rather than frivolous and fun.
D) They require products that are of much higher quality than those required by
individuals in previous generations.
Group decision making typically increases the legitimacy of a decision because the
decision was made ________.
A) over a long period of time
B) democratically
C) by experts
D) primarily by the group leader
Supervisor is another name for which of the following?
A) team leader
B) middle manager
C) first-line manager
D) top manager
To create a competitive advantage that is sustainable, a company can begin by focusing
on quality, then ________
A) make sure quality doesn’t decline at too rapid a pace
B) make incremental improvements to keep quality levels high
C) change its entire product line frequently
D) slowly diminish quality and raise the prices of its products
Which of the following is a contingency variable?
A) how successful an organization is
B) how large an organization is
C) how well known an organization is
D) how well managed an organization is
The job characteristics model (JCM) maintains that ________ is critical to motivating
workers.
A) how workers are treated
B) how jobs are designed
C) equal treatment for all
D) setting goals
An especially difficult part of the coordination and collaboration requirement for
successful value chain management is identifying things that ________.
A) you value but customers do not value
B) customers value but you do not value
C) both you and customers value
D) you value but do not add value to the value chain
Which of the following best explains why Internet jargon tends to evolve most quickly
from cell phone users rather than computer users?
A) More people use cell phones than ever before, causing them to lead the way in every
electronic trend.
B) Cell phone keyboards are small and awkward to use so users abbreviate to avoid
typing.
C) Cell phone keyboards are compact and efficient, causing users to type more
frequently.
D) Cell phones have abbreviations that are built into their software applications. These
abbreviations tend to get adopted by consumers.
The work of a manager ________.
A) is strictly limited to overseeing and monitoring the work of others
B) may involve performing tasks that are not related to overseeing others
C) involves only high-level tasks that require a sophisticated skill set
D) does not involve interaction with nonmanagerial employees
Which of the following is NOT considered a political skill for a manager?
A) dominant personality
B) networking ability
C) social astuteness
D) sincerity
A baseball player in a slump who feels stress from trying to raise his batting average is
experiencing ________ stress.
A) task demand
B) role demand
C) role conflict
D) interpersonal
In equity theory, distributive justice is concerned with which of the following?
A) comparing one individual to an entire system
B) comparing output-to-input ratios among individuals
C) comparing output-to-input ratios among large groups
D) comparing fairness between different cultures
In evaluating quality, the performance of a product is measured in ________.
A) how the product looks and feels
B) how well the product operates
C) how long it takes the product’s operation to deteriorate
D) what special characteristics a product has
Which of the following is NOT a reason why today’s companies have largely eliminated
career development programs?
A) Companies aren’t as stable as they were in the past.
B) Employees frequently move from job to job.
C) Fewer employees are interested in career development.
D) Downsizing has made jobs less stable or predictable.
All of the following are included in the six behaviors that managers try to explain,
predict, and influence EXCEPT ________.
A) productivity and absenteeism
B) workplace attitudes and perceptions
C) workplace misbehavior and turnover
D) organizational citizenship behavior and job satisfaction
What is a strength of a simple structure?
A) Employees are grouped with others who have similar tasks.
B) Power and authority are widely distributed.
C) Accountability is clear.
D) There are cost-saving advantages from specialization.
Giving a speech at an organization banquet would fall into which Mintzberg category?
A) informational
B) interpersonal
C) decisional
D) entrepreneurial