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In a matrix structure, a group member will typically report to ________.
A) a project manager only
B) both a project manager and functional department head
C) a functional department head only
D) Group members are fully autonomous in a matrix structure, so they don't report to
anyone.
Which feature of Hofstede's work lends the study a great deal of validity?
A) It measured attitudes of IBM employees.
B) It measured attitudes of many successful people.
C) The survey was carried out in the 1970s.
D) It surveyed 116,000 people.
The cases of Enron and Bernard Madoff go beyond a question of ethics because in both
cases ________.
A) laws were clearly broken
B) many people were hurt
C) billions of dollars were involved
D) no harm was intended and they had good reasons for what they did
A mission statement includes identification of an organization's ________.
A) strengths and weaknesses
B) purpose and basic philosophy
C) assets and resources
D) resources and strengths
This is a key disadvantage to recruiting through employee referrals.
A) limited to entry-level positions
B) high cost
C) no diversity increase
D) lower-skilled candidates
A democratic consultative leader ________.
A) seeks input and shares the final decision
B) makes the final decision without input
C) seeks input but makes the final decision by oneself
D) shares the final decision without input
Organization development (OD) helps employees ________.
A) deal with planned change
B) deal with unplanned change
C) avoid unpleasant change
D) avoid all types of change
Which kind of electronic meeting format allows participants to view nonverbal forms of
communication that include facial expressions and body language?
A) teleconferencing
B) videoconferencing
C) electronic data interchange
D) face-to-face meeting
Which managerial organizing decision is most affected by organizational culture?
A) how much environmental scanning should be done
B) how to deal with employee disagreements
C) how to structure employee evaluations
D) whether workers should work individually or in teams
All of the following are characteristic of learning organizations EXCEPT ________.
A) a strong sense of community
B) a collaborative environment
C) managers who serve as facilitators
D) fear of making mistakes
This is the most complete and comprehensive type of business plan.
A) executive summary
B) full business plan
C) summary business plan
D) synopsis-type plan
After World War II, U.S. managers made the mistake of thinking that ________.
A) production problems were solved
B) marketing problems were solved
C) finance problems were solved
D) marketing problems were not solved
A mission statement does NOT include which of the following?
A) the customers of a company
B) major competitors
C) why the company is in business and what it hopes to accomplish
D) the company's basic beliefs
A queuing theory analysis for the Department of Motor Vehicles determines that
customers typically wait for 8 minutes and that the agency should strive never to exceed
more than 5 customers in a single line. An analysis comes up with a value for P of
0.125. What does this P value mean?
A) that customers will wait an average of 12.5 minutes
B) that the chances that a customer will need to wait for more than 5 people in line are 1
in 8
C) that customers will wait an average of 0.125 minutes
D) that the chances that a customer will need to wait for more than 5 people in line are
1 in 12.5
In a highly mechanistic organization, this approach seems to work best.
A) supportive
B) directive
C) achievement oriented
D) participative
Most studies have shown that companies that engage in social involvement ________.
A) receive a small positive benefit
B) receive an enormous positive benefit
C) experience a small negative effect
D) experience an enormous negative effect
Potential stress can become actual stress when the outcome of an event is both
________ and important to the individual.
A) uncertain
B) certain
C) meaningful
D) significant
Functional departmentalization groups jobs by ________.
A) tasks they perform
B) territories they serve
C) products or services they manufacture or produce
D) type of customer they serve
Which of the following describes a company that is following a focus strategy?
A) a software company that makes a wide variety of games and financial products
B) a software company that makes games for a wide audience
C) a software company that makes financial products for accountants, consumers, and
businesses
D) a software company that makes financial products for accountants only
Consultant estimates state that ________ team leaders.
A) 15 percent of managers are not natural
B) 70 percent of managers are not natural
C) 85 percent of managers are not natural
D) 30 percent of managers are natural
