Of the following choices, this is the most common reason for companies firing
employees.
A) misuse of office phones
B) inappropriate computer use
C) watching online video
D) leaking company secrets
Linden State University (Scenario)
Marta is a dean at Linden State University, a school with an enrollment of almost
20,000 students. In her daily activities, Marta has to deal with problems that involve
students, faculty, curriculum, budgets, and a variety of other things.
Marta is worried that the facilities at Linden State are not as up-to-date as they could be
with respect to wi-fi access and the availability of classes on-demand using podcasts,
social networking, and other digital advances. Which generation is likely to notice this
deficiency the most?
A) the children of the Baby Boomers
B) the Baby Boomers
C) the Post-Millennials
D) Gen X
All of the following are advantages of a graphic rating scale for employee evaluation
EXCEPT ________.
A) provides the most thorough view of the employee
B) provides objective quantitative data that can be analyzed in a variety of ways
C) is not time-consuming
D) is easy to draw conclusions from and summarize
A cell phone company might ask managers to do some environmental scanning of blogs
that deal with electronics as a way to ________.
A) obtain new customers
B) identify emerging trends
C) obtain new advertisers
D) identify potential rivals
Jargon can be very useful for communication ________.
A) within a specialized, close-knit group
B) between people who speak different languages
C) outside of a specialized, close-knit group
D) between males and females
The direction of an individual’s motivation can be channeled to benefit ________.
A) only an organization
B) both individuals and/or organizations
C) only an individual
D) an individual’s family only
U.S. managers tend to rely on this style of communication.
A) formal and written
B) informal and unwritten
C) verbal and informal
D) verbal and formal
The purpose of feedback is to determine whether a message was ________.
A) received
B) received and understood
C) worth sending
D) verbal or nonverbal
Contingency approaches to management contend that ________.
A) situations determine managerial approach
B) all organizations should be managed in the same way
C) managers determine managerial approach
D) no two organizations should be managed the same way
Which of the following is a visible aspect of an organization?
A) attitudes
B) interpersonal conflicts
C) intergroup conflicts
D) objectives
Because the average listener can comprehend language at a rate that is much higher
than speakers can speak, people tend to be ________.
A) poor listeners
B) good speakers
C) slow talkers
D) good listeners
If salespeople in John’s company meet their sales goals for the month, they are given an
all-expense-paid trip to a Denver Broncos football game. Football is not one of John’s
favorite sports, and the Denver Broncos are definitely not John’s favorite team. John’s
performance might be influenced by the ________ part of Vroom’s expectancy theory.
A) effort-performance linkage
B) performance-reward linkage
C) effort-reward linkage
D) attractiveness
In the second step of the control process, actual performance can be considered
acceptable as long as the performance doesn’t fall ________.
A) short of goals by more than 15 percent
B) short of goals by more than 30 percent
C) inside an acceptable range of variation
D) outside an acceptable range of variation
The controlling management function is largely a matter of ________.
A) resolving conflicts
B) determining what needs to be done
C) monitoring to see that tasks are accomplished
D) enforcing rules for employees
One reason NOT to change jobs is to ________.
A) add new people to your network
B) keep your skills fresh
C) raise your income
D) keep your job tasks challenging and interesting