People might gain power by convincing others that they have something of value.
Exchange, ingratiation, and persuasion are considered “hard” influence tactics.
Participation in goal formation tends to increase performance when employees lack
commitment to assigned goals.
People are persuaded more under conditions of low social presence than high social
presence.
Intuition allows us to draw on our tacit knowledge to guide our decision preferences.
Production blocking refers to a constraint in team decision making that discourages
employees from mentioning their ideas in front of coworkers.
Cultural values are part of what makes us see some people as leaders.
Antecedents cause behavior.
Behavior is learned only through personal interaction with the environment.
Surveys report that women are rated lower than men on the emerging leadership
qualities of coaching, teamwork, and empowering employees.
The primary source of environmental diversity or uncertainty mainly determines the
best form of divisional structure an organization should adopt.
Cognitive processes typically occur before emotional processes are initiated.
Employees with high emotional intelligence are more likely to avoid the escalation of
constructive conflict into relationship conflict.
Which of the following statements about job satisfaction and job performance is true?
A. Employees who are dissatisfied with their jobs do not have high job performance.
B. Job satisfaction has almost no effect on job performance.
C. Employees who are satisfied with their jobs have higher job performance.
D. Happy workers are less productive workers.
E. Employees have higher job satisfaction only after they have received a financial
reward.
Under Schwartz’s Values Circumplex, hedonism is a part of two different quadrants,
__________ and __________.
A. Self-transcendence; Self-enhancement
B. Self-transcendence; Conservation
C. Self-enhancement; Conservation
D. Openness to change; Conservation
E. Openness to change; Self-enhancement
Which of the following occurs when organizations give financial incentives to prevent
dissatisfied employees from quitting?
A. Employees increase their level of affective commitment.
B. Employees increase their level of continuance commitment.
C. Employees increase their level of job satisfaction.
D. Employees decrease their level of emotional intelligence.
E. Employees decrease their level of continuance commitment.
Organizational behavior views organizations as:
A. non-systems.
B. a single unitary subsystem.
C. open systems.
D. closed systems.
E. a system without interactions with the external environment.
The competency (trait) perspective of leadership:
A. is one of the most recently studied perspectives of leadership.
B. is no longer accepted as an approach to understanding leadership in organizations.
C. takes a contingency approach by identifying the best leadership competencies under
different conditions.
D. holds the view that leaders’ competency is dependent on the situation.
E. presents the view that certain personal characteristics distinguish great leaders from
the rest of us.
One way that communication minimizes resistance to change is by:
A. generating an urgency to change.
B. encouraging negotiation.
C. eliminating organizational politics.
D. promoting speedy refreezing.
E. encouraging stress management.
Which of the following is a major advantage of having moderate levels of
organizational conflicts?
A. More responsiveness to changing business environment
B. Reduced attrition in the organization
C. Reduced stress and job dissatisfaction among employees
D. Increased information sharing
E. Less wastage of time because of reduced communication among employees
Language is:
A. programmed routines of daily organizational life that dramatize the organization’s
culture.
B. not good at highlighting the values of organizational subcultures.
C. verbal symbols of cultural values that reveal how employees describe customers,
express anger, and greet stakeholders.
D. physical structures that convey the dominant values of an organization’s culture.
E. games that people play to defy the dominant culture and, instead, support
countercultural beliefs and values.
After choosing among several computer server systems, the Director of Information
Systems feels very positive about the final choice. However, some of this optimism is
due to the fact that the Director forgot about few of the limitations of the chosen system
and unconsciously downplays the importance of the positive features of the rejected
systems. The Director of Information Systems is engaging in:
A. escalation of commitment.
B. rational maximization.
C. rational choice thinking.
D. confirmation bias.
E. impulsive buying.
Which of these forces pushes organizations toward a new state of affairs?
A. Process forces
B. Driving forces
C. Equilibrium forces
D. Restraining forces
E. Freezing forces
In four-drive theory, the drive ______ is most closely associated with the need for
relative status and recognition.
A. to bond
B. for fairness
C. to defend
D. to acquire
E. for feedback
Which of the following represents the first step in the communication model?
A. Form message
B. Encode message
C. Decode message
D. Transmit message
E. Form feedback
Constructive conflict:
A. is the opposite of task-related conflict and often involves verbal attacks.
B. encourages employees to re-examine their basic assumptions about a problem and its
possible solutions.
C. is apparent when the conflict is explained in terms of interpersonal incompatibilities.
D. is more likely to trigger defense mechanisms and a competitive orientation among
team members.
E. sometimes replaces manifest conflict in the conflict escalation process.
Employee involvement is almost an essential part of the change process unless the:
A. benefits of change are unknown to the employee.
B. organization is looking for a gradual change.
C. change must occur quickly in the organization.
D. employee strength of the organization is huge.
E. organization is planning to introduce continuous changes.
After working weeks on a difficult proposal for a client, Jack learns that the client has
accepted the proposal and will award the contract to Jack’s firm. When Jack hears this
from his boss, he yelps ‘Yahoo!’ and automatically thrusts his fisted hand in the air.This
action is an example of:
A. perceptions directly influencing beliefs.
B. behavioral intentions directly influencing behavior.
C. emotions directly influencing feelings.
D. beliefs directly influencing feelings.
E. emotions directly influencing behavior.
Liam works in a team of four other accounting professionals within a company. Liam
doesn’t particularly agree with many of his teammates’ ideas, such as leaving work early
and failing to double-check some account entries. However, he works comfortably with
the group because their behavior and decisions are predictable. What foundation of trust
does Liam have in this team?
A. Calculus-based
B. Identification-based
C. Knowledge-based
D. Cooperative
E. Collaborative