Some messages do not need to be converted to symbolic forms to be sent.
Performance-simulation tests are thought to be one of the best methods for evaluating
job applicants in use today.
A self-managed team is responsible for both completing tasks and managing itself.
Value chain management is externally oriented.
Most jobs do not require interpersonal skills.
Most shorthand abbreviation messages originate in the “culture” of text messaging.
Joan Woodward attempted to view organizational structure from a technological
perspective.
A decision criterion defines factors that are relevant in a decision.
The decision tree shows the profit outcomes for a sandwich shop in a strong and a weak
economy. Overall, the shop is expected to make $32,000.
Active listening requires a listener to have empathy, the ability to listen without making
premature judgments when listening.
Collectivist societies tend to have an enormous problem with social loafing.
Application of Early Theories of Motivation (Scenario)
Three managers work at the Pabco Company. Aaron really “cracks the whip” on his
employees and firmly believes in strict controls and punishment for those employees
who do not perform to company expectations.
Zach has very few controls and believes that as long as people know what their
objectives are, they will exercise self-control and self-direction.
Susan has been trying to improve working conditions and manager-employee relations
to increase the level of productivity in her department.
Zach is what type of manager?
A) Theory X-oriented
B) Theory Y-oriented
C) dictatorial
D) autocratic
Organizations that don’t formally plan may be more likely to have ________.
A) corrupt managers
B) legal problems
C) multiple departments performing the same task
D) a single department carrying out all company functions
Joe, the Manager (Scenario)
As a production supervisor, Joe determines the number of output units his department
will produce each week. On Monday, he informs his team that the schedule is going to
be difficult this week due to the increased number of output units. He goes on to tell
them that he is confident that they can fulfill the schedule because they are tough,
talented, and “when the going gets tough, they are the ones who get going.” Each day
during the week, Joe checks the amount of output that the employees have completed
and the number of units that have been rejected.
When Joe decides the number of output units his team will be able to produce this
week, which management process is he performing?
A) controlling
B) leading
C) planning
D) organizing
In which kinds of cultures does goal-setting theory work best?
A) high power distance, high uncertainty avoidance
B) low power distance, high uncertainty avoidance
C) high power distance, low uncertainty avoidance
D) low power distance, low uncertainty avoidance
Under which category would you classify skill in motivating subordinates?
A) interpersonal skills
B) conceptual skills
C) technical skills
D) political skills
Effectiveness is synonymous with ________.
A) cost minimization
B) smart management
C) goal attainment
D) efficiency
All of the following are necessary for successful team structure EXCEPT ________.
A) well-trained team members
B) team members with cross-functional skills
C) team members with years of management experience
D) a fair and well-run team-based pay plan
Which kind of organizational culture do the following values describe?
1. Don’t be lazy or sloppy.
2. It’s better to try a good idea and fail then to stick with a bad idea.
3. When you think your product is perfect, go back and try to make it better.
A) a company that values innovation more than quality
B) an innovative, risk-taking company that has high standards
C) a company that values quality more than innovation
D) a conservative, risk-averse company that has high standards
Which of the following would you expect employees in a spiritual organization to
have?
A) a strong sense of ethics
B) membership in a church or religious organization
C) distrust in the federal government
D) no interest in “worldly” matters
How is a corporate ritual different from a corporate story or legend?
A) A ritual does not attempt to teach a specific lesson while a story or legend does.
B) A story or legend does not attempt to teach a specific lesson while a ritual does.
C) A ritual is not to be taken seriously while a story or legend is.
D) A story or legend is not to be taken seriously while a ritual is.
Which category of follower is considered to be both unable and unwilling to complete a
task?
A) R1
B) R2
C) R3
D) R4
High cohesiveness combined with a very weak alignment between group goals and
organizational goals typically results in this.
A) a small productivity increase
B) a productivity decrease
C) a large productivity increase
D) no productivity change
The General Manager (Scenario)
Michelle is the general manager of a power plant. This morning, she will meet with city
officials to discuss environmental issues. After the meeting, she will confer with the
plant’s section managers to address the concerns of the city representatives. This
afternoon, Michelle will meet with a team leader to go over a complaint filed by an
employee. After the complaint meeting, Michelle plans to spend time in the library and
on the Internet researching new technologies that can be used to improve the
performance of her plant.
When Michelle spends time searching for new technologies for her plant, she is
performing which management role?
A) leader
B) entrepreneur
C) spokesperson
D) disturbance handler
How many management functions were originally proposed by Henri Fayol?
A) three: plan, organize, lead
B) four: plan organize, lead, control
C) five: plan, organize, command, coordinate, control
D) ten: 3 interpersonal, 3 informational, 4 decisional
According to Herzberg’s Motivation-Hygiene theory, ________ are associated with job
satisfaction.
A) rewards
B) punishments
C) hygiene factors
D) motivators
A reject error occurs when an applicant ________.
A) who is hired performs poorly on the job
B) who is not hired would have performed well on the job
C) who is hired performs the job at a high level
D) who is not hired would have performed poorly on the job
Jobs in a firm are quite informal. Workers are versatile and switch tasks and
responsibilities depending on the situation. In Fiedler’s model, this firm would be said
to have ________.
A) good leader-member relations
B) high position power
C) high task structure
D) low task structure
Which type of team is rarely given the authority to unilaterally implement any of its
suggested actions?
A) cross-functional
B) problem-solving
C) self-managed
D) virtual
Which kind of culture most affects the way managers plan?
A) A weak organizational culture gives managers the freedom to make their own
decisions.
B) A strong organizational culture gives managers the freedom to make their own
decisions independent of organizational values.
C) A strong organizational culture helps guide the way managers plan.
D) A weak organizational culture helps guide the way managers plan.
Studies of highly successful people show that they all did this in one way or another.
A) had enormous natural ability
B) put in 10,000 hours of practice, training, and experience
C) worked in lowly jobs as teenagers, learning humility
D) relied on family