A transactional psychological contract is a long-term attachment to a company.
How implicit leadership operates varies between different cultures.
Workaholics typically have a high level of enjoyment of work.
Continuance commitment is a calculative decision to remain with the organization.
The dimensions of emotional intelligence are cognitive dissonance, continuance
commitment, and emotional labor.
Job performance is higher among employees who work for supervisors with low levels
of task-oriented leadership and high levels of people-oriented leadership.
The yielding conflict management style can produce more conflict than it resolves.
Path-goal theory has its roots in the expectancy theory of motivation.
Personality is a relatively stable pattern of behaviors and internal states that explains a
person’s behavioral tendencies.
Learning increases employees’ change self-efficacy.
Antecedents are events preceding the behavior, informing employees that a particular
action will produce specific consequences.
Maintaining eye contact to show interest in someone’s conversation is one of the few
forms of nonverbal communication that transmits common meaning across all cultures.
Scientific management is the process of systematically dividing work into its smallest
possible elements and standardizing work activities to achieve maximum efficiency.
Codebooks are symbols used to convey message content, whereas mental models are
knowledge structures of the communication topic setting.
Which of the following is true about a global mindset?
A. A global mindset occurs as people initially develop more of a local than a global
frame of reference about their business.
B. A global mindset minimizes the capacity to empathize and act effectively across
cultures.
C. A global mindset includes the ability to process complex information about familiar
environments.
D. A global mindset does not include the ability to comprehend and reconcile
intracultural matters.
E. A global mindset includes an awareness of, openness to, and respect for other views
and practices in the world.
Organic structures are better than mechanistic structures for:
A. hostile environments.
B. stable environments.
C. munificent environments.
D. munificent and complex environments.
E. simple and stable environments.
According to equity theory:
A. all employees of an organization have the same needs over their working lives.
B. money should never be used to motivate employees.
C. employees should set their own goals and performance standards.
D. the selection of comparison other varies from one person to the next.
E. improving job security and working conditions will improve job satisfaction and,
consequently, employee motivation.
When decision makers choose to continue an existing course of action because it is the
less painful option at the time, this is known as:
A. prospect theory effect.
B. sunk costs effect.
C. self-justification effect.
D. self-enhancement effect.
E. satisficing.
“Strong ties” are:
A. relationships a manager has with upper-level managers.
B. relationships a manager has with family and friends.
C. easier to form than “weak ties.”
D. close-knit relationships.
E. relationships with acquaintances.
The degree of physiological, psychological, and behavioral deviation from healthy
functions is known as:
A. eustress.
B. stress.
C. distress.
D. malstress.
E. abstress.
Which third-party conflict resolution strategy manages the process and context of
interaction between the disputing parties but does not impose a solution on the parties?
A. Inquisition
B. Arbitration
C. Mediation
D. Legislation
E. Imposition
Which of the following communication channels has the lowest media richness?
A. Newsletter
B. Email
C. Telephone call
D. Video conference
E. Instant messaging
Which of the following represents the first three steps in the communication model in
the correct order?
A. Decode message, encode message, and provide feedback
B. Form message, transmit message, and decode message
C. Encode message, transmit message, and receive message
D. Form message, transmit message, and receive message
E. Form message, encode message, and transmit message
Jill is a manager at a call center which recently received some bad reviews of its
performance. Recently her supervisor discussed her need to increase morale among her
subordinates because he believed that this would result in better customer service,
which in turn would increase repeat business and decrease customer complaints. Jill has
decided that following Expectancy theory would be the best way to motivate her
subordinates.If Jill wanted to increase E-to-P expectancies, what should she do?
A. Measure job performance accurately.
B. Distribute rewards that employees value.
C. Provide coaching to employees who lack self-confidence.
D. Describe how employee’s rewards were based on past performance.
Which of the following is true about organizational culture?
A. It is suggested that companies with strong cultures tend to be more successful,
irrespective of any conditions.
B. Companies have strong cultures when the dominant values are held mainly by a few
people at the top of the organization.
C. Most employees across all subunits understand the dominant values but choose to
ignore them.
D. The life span of strong organizational cultures is almost always short.
E. The strength of an organization’s culture refers to how widely and deeply employees
hold the company’s dominant values and assumptions.
Anger, fear, joy, and sadness represent:
A. the beliefs that influence our attitudes towards something or someone.
B. the first four stages of emotional labor.
C. different types of emotions.
D. the four dimensions of job satisfaction.
E. the four areas of the Johari Window.
In organizational change, future search conferences are used mainly to:
A. force employees to accept the changes to be implemented.
B. involve as many employees and other stakeholders as possible in the change process.
C. give executives an opportunity to negotiate with employees to accept the changes.
D. train employees in the skills required for the change process.
E. refreeze the desired conditions in the organization.
ABC Corp. selected employees and managers from across the organization to find new
ways to serve its customers. The team operated independently of the main organization
and experimented with new service delivery approaches. This team is most similar to:
A. the sequential approach to organizational change.
B. a parallel learning structure.
C. the appreciative inquiry approach to organizational change.
D. the process of diffusing organizational change.
E. the process of creating an urgency to change.
___________ is the cornerstone of effective value creation.
A. Power
B. Trust
C. Information
D. Communication
E. Resistance
_____ characterizes people who are quiet, shy, and cautious.
A. Introversion
B. Openness to experience
C. Conscientiousness
D. Neuroticism
E. Agreeableness
Which of the following illustrates the first step in the self-fulfilling prophecy?
A. An employee behaves in a way consistent with the supervisor’s expectations.
B. A supervisor treats the employee in a manner consistent with the supervisor’s
expectations.
C. A supervisor forms certain expectations of the employee.
D. A supervisor attributes employee’s good performance to external causes.
E. An employee demonstrates his or her true abilities to the supervisor.
You are assigned to resolve a conflict between two departments of an organization.
Both parties have equal power. Both the parties are under time pressure to resolve the
conflict. You also realize that the parties lack trust/openness for problem solving. You
are actively searching for a middle ground between the interests of the two parties.
Which of the following conflict resolution styles would you use in this situation?
A. Forcing
B. Yielding
C. Compromising
D. Avoiding
E. Problem-solving
The characteristic of a job that refers to how much the job can be performed using
known procedures and roles is known as:
A. task analyzability.
B. task interdependence.
C. task responsibility.
D. task variability.
E. task autonomy.
How do men and women generally differ in their communication styles in
organizational settings?
A. Men are more likely than women to communicate to strengthen relationships.
B. Women have a more dominant conversation style.
C. Women are usually more sensitive than men to the listener’s nonverbal cues.
D. Men tend to engage less in report talk than women.
E. Men apologize more often in their conversations and interactions than women.