Which of the following questions can aid in determining if someone is engaged in
unethical politicking?
A) What would be the point of politicking?
B) Would politicking be worth the risk to the person?
C) How are others being affected by this alleged politicking?
D) Both A and B
E) Both A and C
The Ohio State Studies narrowed the independent dimensions of leader behavior to two
that substantially accounted for most of the leadership behavior described by
employees: consideration and ________.
A) employee-orientation
B) empathy
C) constructing vision
D) initiating structure
E) charisma
In a communication process, ________ is the check on how successful we have been in
transferring our messages as originally intended.
A) editing
B) decoding
C) feedback
D) encoding
E) noise
A team that has a good plan, but is also willing to adjust their master plan and adapt
when conditions call for it demonstrates high ________, an important variable in
successful team processes.
A) goal specificity
B) goal congruency
C) social loafing
D) diversity
E) reflexivity
During the ________ stage, a new employee compares her expectations with the
realities in the organization.
A) prearrival
B) encounter
C) metamorphosis
D) post-arrival
E) post-encounter
Which response is demonstrated by Joe when he speaks up to support his company’s
actions even when the local newspaper is criticizing them?
A) exit
B) voice
C) loyalty
D) neglect
E) performance
________ is the ability to exert muscular force repeatedly or continuously over time.
A) Trunk strength
B) Dynamic strength
C) Explosive strength
D) Static strength
E) Body coordination
David is of the opinion that people who drive SUVs are dangerous drivers. He often
thinks that people driving SUVs are driving rashly, even when other observers can see
nothing wrong with the behavior of the SUV drivers. What factor is affecting his
perception in this case?
A) his interests
B) his personality
C) his expectations
D) his motives
E) his attitude
Which of the following reactions from employees is preferable as a response to change?
A) silence
B) apathy
C) resignation
D) open discussion
E) increase in the use of sick time
When neither the perceiver nor the target has changed, which of the following factors
influences perception?
A) self-serving bias
B) stereotyping
C) satisficing
D) selective perception
E) situation
According to the two-factor theory, ________ is a motivating factor.
A) better company policy
B) quality of supervision
C) responsibility
D) job security
E) pay
Sharla, Thom, and Irving started working at the Golden Hotel one year ago. Though
they were all hired at the same time and for the same position, Sharla is often viewed as
being a leader on the team. Sharla is an example of a ________ leader.
A) transactional
B) transformational
C) sanctioned
D) nonsanctioned
E) charismatic
Ramiro has been a forklift driver for the local grocery store for six years. He earns
$32,000 a year. He works with a nice crew. He plays softball with his co-workers on the
weekends. They also volunteer together at the local food bank during the holidays, and
socialize with their families at summer picnics. Ramiro is highly satisfied with his job.
Which of the following is the most probable cause of Ramiro’s high job satisfaction?
A) pay
B) promotion
C) high stress
D) social context
E) work itself
________ conflict supports the goals of the group while ________ conflict hinders
group performance.
A) Interactionist; dysfunctional
B) Functional; dysfunctional
C) Dysfunctional; functional
D) Dysfunctional; interactionist
E) Functional; interactionist
Which of the following statements is true regarding an employee stock ownership plan
(ESOP)?
A) Under this plan employees acquire stock often at below-market prices.
B) Research on ESOPs indicates that it does not affect employee satisfaction.
C) ESOPs for top management tend to increase unethical behavior.
D) Research on ESOPs indicates that ESOPs drastically improve employee
performance.
E) ESOPs are also called competency-based pay plans.
Ben is prone to experiencing emotions in a much stronger manner than most other
people. Events that don’t provoke any significant emotional response in the average
person often send him into fits of happiness, anger, or depression. Ben has a high level
of ________.
A) emotional dissonance
B) negative affect
C) emotional intelligence
D) positive affect
E) affect intensity
________ is a science that seeks to measure, explain, and sometimes change the
behavior of humans and other animals.
A) Psychiatry
B) Psychology
C) Sociology
D) Political science
E) Organizational behavior
Which of the following is not considered a key quality of an employee in a
customer-responsive culture?
A) friendly and courteous
B) accessible
C) knowledgeable
D) good computer skills
E) willing to do what’s necessary to please the customer