The decision tree shows the profit outcomes for a sandwich shop in a strong and a weak
economy. If the economy is weak, the shop is likely to make 60 percent of a $25,000
profit, or $15,000.
In Mintzberg’s view, the roles of figurehead, leader, and liaison are all interpersonal
roles.
The leader of an entrepreneurial organization is like a marching band leader because he
or she controls every note that his or her “musicians” play.
A common myth is that managers are less ethical today than in the past.
Maslow contends that lower-order needs are satisfied internally and higher-order needs
are satisfied externally.
A queuing theory analysis for bank teller windows comes up with a value of 0.10 for P,
indicating that customers are likely to wait about 10 minutes for each transaction.
An organization can be considered “global” simply if it carries out trade with other
countries.
Given a choice, managers would prefer to operate in an environment that has a
minimum of uncertainty.
An organization is ________.
A) the physical location where people work
B) any collection of people who perform similar tasks
C) a deliberate arrangement of people to accomplish some specific purpose
D) a group of individuals focused on profit-making for their shareholders
Courtesy and timeliness are measures of ________.
A) product quality
B) service quality
C) product appeal
D) service cost
To carry out the second step of the control process, managers at an electric shaver
company need to compare the number of actual shavers sold to ________.
A) a competitor’s sales totals
B) planning goals for sales totals
C) sales totals from last year
D) the number of possible shaver customers
Attribution theory is primarily concerned with explaining ________.
A) the behavior of groups
B) one’s own perceptions
C) the behavior of others
D) the perceptions of others
Theodore and Janice have formed TJ Soft, an entrepreneurial venture to develop games
and other kinds of software for consumers. Theodore has just read an article that says
that the low interest rates that currently prevail are likely to end in the coming months.
Theodore thinks that TJ Soft may need to apply for a loan now to avoid high costs later.
Which component of the external environment will affect TJ Soft the most in this
situation?
A) the global component
B) the sociocultural component
C) the economic component
D) the technological component
A construction site supervisor who sees an impending thunderstorm and tells workers to
go home is demonstrating ________.
A) line authority
B) staff delegation
C) provisional accountability
D) responsibility
The CEO of Cisco Systems likes to ________.
A) read emails from satisfied customers
B) listen to voice mails from satisfied customers
C) listen to voice mails from dissatisfied customers
D) argue with dissatisfied customers and try to convince them that they are wrong
In general, employee empowerment ________ motivation in employees.
A) increases
B) slightly decreases
C) strongly decreases
D) has no effect on
Early proponents of division of labor made claims that it could dramatically ________.
A) improve employee morale
B) increase sales
C) increase quality
D) increase productivity
HR managers can estimate human resource needs by evaluating which of the
following?
A) employment and unemployment statistics
B) the general state of the economy
C) demand for the organization’s product
D) how competitors are performing
Proponents of the socioeconomic view of social responsibility believe that being
socially responsive is ________.
A) good for business
B) bad for business
C) neither good nor bad for business
D) bad for any business in a competitive market
When would be the best time to deliver “bad news” to your boss?
A) when you also have good news to deliver
B) on a day when the boss is not busy and can concentrate on how to respond to the
news
C) when you have no good news to deliver
D) on a day when the boss is very busy and has no time to concentrate on how to
respond to the news
Eric sees this new assignment as an increase in ________, or an obligation or
expectation for him to perform at a new level.
A) functional structure
B) divisional structure
C) responsibility
D) authority
Which model of decision making takes advantage of unconscious reasoning?
A) rational
B) nonrational
C) intuitive
D) factual