Morphological analysis is a test used to identify people with a creative personality.
The kinds of desks an organization has can convey cultural meaning.
The number of layers in an organization’s hierarchy depends on the number of people
employed and the average span of control.
Forming natural work units tends to increase task identity and task significance.
According to the exit-voice-loyalty-neglect model, some unsatisfied employees engage
in “voice” by constructively recommending solutions to the source of their
dissatisfaction.
“Structure follows strategy” means that organizational designers should base their
choice of structure on the implications of their strategic decisions.
Functional structures tend to have higher dysfunctional conflict and poorer coordination
across units than other forms of departmentalization.
The CEO of an organization has absolute power over his or her vice presidents.
Transformational leaders encourage employees to experiment with current practices and
question the ways things are currently being done.
Even when present conditions are very bad, most people do not welcome an uncertain
future.
Effective communication is of vital importance to organizations because employees
work interdependently, and interdependence requires communication.
Compared to lean media, rich media have fewer social distractions.
Motivator-hygiene theory highlights the idea that job content is an important source of
employee motivation.
First-line supervisors often hold legitimate, reward, and coercive power over their
subordinates, as well as high levels of discretion.
Decentralization is the preferred strategy for organizations in simple, integrated (one
market), and hostile environments.
Which of the following best describes relationship conflict?
A. One party perceives that another party might oppose its interests.
B. The conflict is between two individuals rather than departments or organizations.
C. The conflict episodes are viewed as personal attacks rather than attempts to resolve
the problem.
D. Two people adopt a win-win rather than a win-lose orientation.
E. The conflict is between two departments rather than individuals in the organization.
A higher level of employee involvement is preferable when:
A. management and employees possess the same information regarding the problem.
B. the problem relates to a nonprogrammed decision.
C. employee’s goals and norms conflict with the organization’s objectives.
D. employees are likely to disagree with each other regarding the preferred solution.
E. most of the employees in the organization are inexperienced.
The problem-solving interpersonal style of conflict has:
A. high assertiveness and low cooperativeness.
B. high assertiveness and high cooperativeness.
C. low assertiveness and high cooperativeness.
D. low assertiveness and low cooperativeness.
E. medium assertiveness and medium cooperativeness.
Teams with strong fault lines:
A. experience more dysfunctional conflict within the team.
B. proceed more quickly through the team development process.
C. have team members with similar demographic and professional backgrounds.
D. have very few members in the team.
E. have better interpersonal relations.
According to the literature on organizational conflict, constructive conflict:
A. is a positive application of conflict in organizations.
B. is one of the most common outcomes of organizational conflict.
C. is the only conflict management style that has high assertiveness and low
cooperativeness.
D. is the main source of conflict in organizations.
E. should not be used as a conflict management strategy in organizations.
Beswick CompanyYour team is allocated a project involving a major client, the
Beswick Company. Although the organization has many clients, this client, and project,
is the largest source of revenue and affects the work of several other teams in the
organization. The project requires continuous involvement with the client, so any
problems with the client are immediately felt by others in the organization.Jamie, a
member of your team, is the only person in the company with whom this client is
willing to deal. It can be said that Jamie has:
A. a low degree of substitutability.
B. a low degree of centrality.
C. a high level of discretion.
D. referent power.
E. a low level of visibility.
Which of the following is true about meaningful interaction?
A. Meaningful interaction relies on dialogue.
B. Meaningful interaction increases dependence on stereotypes to understand others.
C. Meaningful interaction is based on the Johari Window.
D. Meaningful interaction potentially improves empathy toward others.
E. Meaningful interaction is a way of increasing self-awareness by encouraging
disclosure and feedback to increase our own open area.
Which core job characteristic(s) affect(s) experienced responsibility for work
outcomes?
A. Feedback from job and skill variety
B. Autonomy
C. Skill variety, task identity and task significance
D. Task identity
E. Task significance
Self-awareness is the lowest level of _____.
A. emotional intelligence
B. emotional labor
C. emotional dissonance
D. continuance commitment
E. affective commitment
Which of the following refers to the process of receiving information about and making
sense of the world around us?
A. Personalization
B. Motivation
C. Reinforcement theory
D. Perception
E. Social identification
According to the Circumplex Model of Emotions, high activation negative emotions
include:
A. bored.
B. gloomy.
C. jittery.
D. still.
E. all of these.
DoubleTalk, Inc.At DoubleTalk, Inc., Joe, a supervisor, pushes his employees’
performance by constantly checking their work and threatening them if they fail to keep
their deadlines. After months of mistreatment, the employees get together and sign a
letter to the human resources department to express their grievances.Which form of
influence is this supervisor using?
A. Impression management
B. Silent authority
C. Referent
D. Assertiveness
E. Persuasion
Communication noise can exist even when people speak the same language. This
occurs because of the:
A. skill differences among people.
B. lack of necessary aptitudes.
C. richness of the communication channel.
D. reduced channel bandwidth.
E. cultural differences among people.