The best way to manage resistance to change among those who will clearly lose out
from the change is to introduce coercion practices.
According to research, although telecommuting significantly increases employee stress
and reduces productivity and job satisfaction, it makes employees feel more
empowered.
Teams tend to have more cohesion when entry to the team is restricted.
People with high power distance expect relatively equal power sharing.
When negotiators get closer to their time deadline, they become less committed to
resolving the conflict.
Nonverbal communication is more rule-bound than verbal communication.
Most job evaluation methods give higher value to jobs that require more skill and effort.
Selective attention occurs after perceptual organization and interpretation.
Teams typically provide poorer customer service due to interpersonal conflicts amongst
the members.
Decision making is a nonconscious process of moving toward a desirable state of
affairs.
The nominal group technique is a variation of brainstorming.
Investment portfolio studies suggest that specific OB characteristics are important
“positive screens” for selecting companies with the best long-term share appreciation.
The situational leadership model states that a person’s leadership style cannot be
changed and leaders should be placed in situations that match their natural style.
Effective leaders should not monitor others’ emotions and discriminate among them.
Scenario: Electronika InternationalElectronika International is a fast growing small
company specializing in consumer electronics. Managers at Electronika International
are exploring the idea of using the “Big Five” personality dimensions in hiring and
improving work-related behaviors and job performance.When hiring new employees,
e-commerce managers should look for people who have a high level of _____, which is
the most valuable “Big Five” personality dimension for predicting job performance.
A. extraversion
B. openness to experience
C. conscientiousness
D. neuroticism
E. locus of control
Team efficacy can cause team members to be _____ their decisions.
A. uncomfortable with
B. confused about
C. hesitant and doubtful about
D. more aware of the characteristics of
E. overconfident in
Which of the following is NOT a reason people engage in satisficing rather than
maximization?
A. They lack the capacity and motivation to process a huge volume of information.
B. They rely on sequential evaluation of new alternatives.
C. Decisions with many alternatives can be cognitively and emotionally draining.
D. Alternatives present themselves over time, not all at once.
The availability heuristic refers to the tendency:
A. to choose an alternative that is good enough rather than the best.
B. for people to influence an initial anchor point.
C. to evaluate probabilities of events or objects by how closely it resembles another
event.
D. to estimate the probability of something occurring by how easily we can recall those
events.
E. for decision makers to evaluate alternatives sequentially rather than comparing them
all at once.
Goal setting influences employee behavior and performance mainly by improving:
A. situational contingencies and learned abilities.
B. aptitudes and learned abilities.
C. motivation and role perceptions.
D. role perceptions and learned abilities.
E. self-confidence and aptitudes.
According to Fiedler’s contingency model of leadership:
A. everyone has the same capacity to become an effective leader.
B. effective leaders are able to change their style to fit the situation.
C. the best leadership style depends on the availability of leadership substitutes.
D. leader effectiveness depends on whether the person’s natural leadership style is
appropriately matched to the situation.
E. effective leaders vary their style with the ability and motivation (or commitment) of
followers.
The capacity of a communication medium to transmit information is referred to as:
A. media richness.
B. information overload.
C. channel frequency.
D. channel diversity.
E. communication frequency.
Active listeners improve their evaluating activities by:
A. organizing the information provided in the speech.
B. forming an opinion before presentation.
C. clarifying the message.
D. interrupting when they disagree with the speaker.
E. constructively criticizing of all the ideas presented.
All technical employees at a paper mill take a course on how to operate a new
paper-rolling machine. This course will improve job performance mainly by altering
employees’:
A. aptitudes.
B. role perceptions.
C. motivation.
D. organizational citizenship.
E. learned capabilities.
According to the multiple levels of analysis anchor:
A. organizational behavior is mainly the study of how all levels of the organizational
hierarchy interact with the external environment.
B. OB topics typically relate to the individual, team and organizational levels of
analysis.
C. there are eight levels of analysis that scholars should recognize when conducting OB
research.
D. organizational events can be studied from only one level of analysis.
E. corporate executives need to understand business ethics from various levels and
perspectives.
Organizational and environmental complexities push organizations toward:
A. formalization.
B. a more mechanistic structure.
C. decentralization.
D. a simple structure.
E. a narrow span of control.
When are employees said to be empowered?
A. When employees practice job specialization
B. When employees experience self-reinforcement
C. When employees engage in positive self-talk
D. When employees experience freedom and discretion
E. When employees engage in mental imagery
The contact hypothesis states that:
A. our tendency to stereotype people increases with our frequency of contact with them.
B. we are more likely to make an internal attribution of someone’s behavior when we
have more contact with that person.
C. the social identity theory only applies to people who have personal contact with the
groups with whom they identify.
D. people who interact with each other will be less perceptually biased toward each
other.
E. the self-fulfilling prophecy occurs only when the target individual interacts virtually
with the person making the prophecy.
What effect does emotional contagion have on the communication process?
A. It distorts the communication process and causes dissatisfaction to all the parties
involved.
B. It provides feedback to the sender that the receiver understands and empathizes with
the message.
C. It reduces the level of actual communication among colleagues.
D. It makes it more difficult for the receiver to receive the emotional meaning of the
sender’s experience.
E. It forms a strong communication barrier between the sender and the receiver.
Which of the following is a leadership style identified in path-goal theory?
A. Achievement-oriented leadership
B. Selling leadership
C. Transformational leadership
D. Emotional intelligence
E. Managerial leadership
You have made an important presentation to several Japanese executives regarding a
proposed partnership between your American company and their Japanese firm. The
Japanese executives were very silent during the presentation. Most people in the United
States would view this silence as:
A. a symbol of interpersonal harmony.
B. an indication that the Japanese are thoughtfully contemplating what you have just
said in your presentation.
C. an agreement to the proposal made by you.
D. a respect for your presentation.
E. a lack of communication.
Employees who receive a fixed amount of pay each week and who feel under-rewarded
are most likely to:
A. reduce their work effort.
B. increase their work effort.
C. change their comparison other.
D. encourage the comparison other to increase his or her work effort.
E. use a different measure other than comparison other.
Employees can expand the data-carrying capacity of lean media channel if they:
A. avoid emotional contagion.
B. are highly proficient with that communication channel.
C. are unfamiliar with the receiver of the information.
D. avoid using jargon and short-hand symbols in the communication.
E. are new to using that communication medium.
Which of the following sources of power originates from the power holder’s own
characteristics?
A. Legitimate power
B. Coercive power
C. Expert power
D. Reward power
E. Formal power
How should change agents look at resistance to change?
Briefly describe any two appreciative inquiry principles.
What is organizational socialization? How does it support the organization’s culture?
Briefly explain the problem of information overload.
Describe how social networks enhance the power of their members.
What is team cohesion? List the factors affecting team cohesion.