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Which of the following is most likely to increase team efficacy?
A) providing measurable goals
B) helping the team achieve small successes
C) improving the reflexivity of the team
D) ensuring that team goals are challenging
E) reducing the number of members on a team
With reference to the communication process, the ________ is the medium through
which the message travels.
A) feedback
B) noise
C) encoder
D) channel
E) decoder
Generally, which of the following methods of communication should be used for
communicating a complex and lengthy message when the message has to pass through
a number of people?
A) grapevine communication
B) written communication
C) oral communication
D) nonverbal communication
E) filtered communication
When teams are under acute stress, they are particularly likely to have ________.
A) inaccurate mental models
B) high team efficacy
C) goal congruence
D) a self-serving bias
E) high reflexivity
Teams that are composed of people who score high on ________ are more creative and
innovative.
A) emotional stability
B) agreeableness
C) openness to experience
D) extraversion
E) conscientiousness
Which of the following statements is true regarding power?
A) A is said to have power over B if B controls something that A desires.
B) The greater A's dependence on B, the greater A's power in the relationship.
C) If A has the capacity to influence the behavior of B, then A is said to have power
over B.
D) A can have power over B only if A is B's leader.
E) A can have power over B only when A and B have similar goals.
Tammy, Lisa, Bart, Madaline, and Roberto all work at Frink Electronics. Though they
have not been working at the organization for terribly long, they recently went out for a
drink after completing the first stage of a project. These five are in which stage of team
development?
A) forming
B) storming
C) norming
D) performing
E) adjourning
In the job characteristics model (JCM), which three core job dimensions combine to
create meaningful work?
A) autonomy, task identity, and feedback
B) skill variety, autonomy, and task significance
C) skill variety, autonomy, and feedback
D) feedback, task identity, and task significance
E) skill variety, task identity, and task significance
With reference to the job characteristics model, which of the following defines skill
variety?
A) the degree to which a job requires completion of a whole and identifiable piece of
work
B) the degree to which work activities generates direct and clear information about
performance
C) the degree to which a job provides the worker freedom in scheduling and procedure
D) the degree to which a job has an impact on the lives or work of other people
E) the degree to which a job requires a variety of different activities
All of the following are consequences of a relationship of trust between supervisors and
employees, except that ________.
A) trust facilitates information sharing
B) trusting groups are more effective
C) trust discourages taking risks
D) trust enhances productivity
E) company bottom lines are positively influenced by trust
Cultures that tend to develop in large organizations to reflect common problems,
situations, or experiences faced by groups of members in the same department or
location are often called ________.
A) micro-cultures
B) subcultures
C) divisional cultures
D) microcosms
E) counter cultures
Which one of the following is not a classification of an individual's racial category
according to the United States Bureau of Census?
A) Caucasian or Other Pacific Islander
B) Asian
C) Some Other Race
D) Native Hawaiian or Other Pacific Islander
E) Two or More Races
According to the Big Five Model, a highly conscientious person is most likely to be
________.
A) gregarious, assertive, and sociable
B) nervous, anxious, depressed, and insecure
C) creative, curious, and artistically sensitive
D) responsible, organized, dependable, and persistent
E) reserved, timid, and quiet
Whenever Jane is successful she takes full credit for her success, but whenever she is
unsuccessful she attributes her failure to bad luck or blames one of her fellow
employees. She is guilty of the ________.
A) fundamental attribution error
B) attribution bias
C) confirmation bias
D) distinction bias
E) self-serving bias
With reference to the communication process, when a sender speaks, the speech is the
________.
A) channel
B) filter
C) message
D) noise
E) transmitter
Theresa is the manager of a production unit. Which of the following methods would
likely be of the least use to improve her employees' moods?
A) use humor
B) give employees tokens of appreciation for work they do well
C) hire positive employees
D) be in a good mood herself
E) arrange for employees to see funny videos at work
Which of the following organizational factors encourages political behavior?
A) use of objective criteria in the appraisal
B) using multiple outcomes to measure performance
C) allowing significant time to pass between the time of an action and its appraisal
D) avoiding the zero-sum approach for resource allocation
E) ensuring role clarity
Henry is upset because his boss recently reprimanded him for missing a deadline. The
boss put Henry on a probation period, causing him to lose his two days a week
telecommuting privilege. Henry now has to work at the office five days a week. Which
of the following is most likely to result from Henry's negative attitude due to the
reprimand?
A) deviant workplace behavior
B) emotional contagion
C) cognitive dissonance
D) positivity offset
E) distinction bias
Volatility refers to the degree of ________ within an environment.
A) sustainability
B) instability
C) flexibility
D) complexity
E) adaptability
