CHAPTER 5: MANAGEMENT FUNCTIONS
(M) 1. Which one of the following is not one of the three steps of controlling?
(E) 2. According to Douglas McGregor, team members that require supervision, direction
and threat of punishment for non-compliance are called _____ employees.
(E) 3. William Ouchi’s approach that managers in Japanese companies have a better
relationship with their subordinates falls under:
(E) 4. Which of Maslow’s levels would be a motivational force for newly hired employees?
(M) 5. An employee who would turn down a promotion in order to remain as a project
manager would most likely be at which level of Maslow’s hierarchy of needs?
(M) 6. Herzberg believed that the bottom three levels of Maslow’s hierarchy of needs are:
(M) 7. Authority comes from _____ whereas power comes from _____.
(E) 8. The document that is prepared at the beginning of a project in order to clarify the roles
and responsibilities of the team members is called a:
(E) 9. Which of the following are factors to be considered when providing project managers
with authority?
(E) 10. Which of the following is the most common type of project authority?
(H) 11. Which of the following type of authority would come from the project manager’s job
description?
(M) 12. If the project manager’s authority is not documented, then the project manager is
(E) 13. Which of the following people has the greatest influence on how much authority a
project manager will possess on a given project?
(E) 14. Which of the following types of interpersonal influences comes from the recognition
that the project manager is officially empowered to give orders?
(M) 15. Which of the following types of interpersonal influences would be representative of
workers that are attracted to a particular project?
(E) 16. Which type of interpersonal influences would be represented by a project manager that
has a command of technology?
(M) 17. Which of the following type of interpersonal influence has as its source the individual
rather than the company?
(M) 18. Coercive power most often represents:
(H) 19. Laissez-faire leadership most likely represents:
(H) 20. Democratic leadership most likely represents:
(M) 21. If six people are in a room participating in a conversation, then there are _____ two–
way channels of communications.
(M) 22. Most project managers communicate _____ and most line managers communicate
_____.
(M) 23. Project managers generally spend what percent of their time involved in some type of
communications?
(M) 24. Project managers would prefer to communicate in which of the following manners if
given a choice?
(M) 25. A project manager that communicates honestly, fairly and by the book is called a(n)
_____ communicator.