Name:
Class:
Date:
Chapter 13—Power, Influence, and Politics
True / False
1. In its most basic sense, impression management is always wrong and manipulative.
a.
True
b.
False
False
2. Power and influence are essentially interchangeable terms.
a.
True
b.
False
False
3. Reward power is limited to material rewards such as pay or work assignments.
a.
True
b.
False
False
4. In most cases expert power tends to follow exact lines of authority.
a.
True
b.
False
False
5. In many ways an individual with personal power may be able to exact greater loyalty and dedication from followers
than someone with only position power.
a.
True
b.
False
True
6. Position power is power that resides in a person’s individual characteristics, regardless of the span of control.
a.
True
b.
False
False
7. In general, legitimate power is exercised through a formal request that subordinates do what the leader wishes.
a.
True
b.
False
True
8. Coercive power exists when one person has the ability to punish or harm someone else.
a.
True
b.
False
True
9. Many techniques can be used in the practice of political behavior.
a.
True
Name:
Class:
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Chapter 13—Power, Influence, and Politics
b.
False
True
10. Reducing uncertainty is one very effective technique for restraining the impact of political behavior.
a.
True
b.
False
True
11. Simply being aware of the causes and techniques of political behavior can help a manager check their effects.
a.
True
b.
False
True
12. According to research, employees are often more responsive to the social influence of their peers than to the control
and incentives of management.
a.
True
b.
False
True
13. Influence attempts are often unsuccessful on the first try.
a.
True
b.
False
True
14. High self-monitors tend to present consistent images of themselves regardless of the situation.
a.
True
b.
False
False
15. When engaging in impression management, people tend to speak at a higher pitch.
a.
True
b.
False
False
16. People generally use political behavior in an attempt to obtain and use power.
a.
True
b.
False
True
17. Employees who exhibit compliance are following a leader’s directions but are not exerting extraordinary effort to
accomplish those directions.
a.
True
b.
False
True
Name:
Class:
Date:
Chapter 13—Power, Influence, and Politics
18. A manager’s ability to control the information his or her subordinates have access to is called referent power.
a.
True
b.
False
Multiple Choice
19. ____ power is granted by virtue of one’s position in the organization.
a.
Legitimate
b.
Reward
c.
Coercive
d.
Expert
e.
Referent
a
20. Examples of reward power include all of the following except
a.
pay.
b.
work assignments.
c.
promotion.
d.
praise.
e.
tenure.
e
21. ____ power exists when a person has the ability to punish or harm someone else.
a.
Legitimate
b.
Reward
c.
Coercive
d.
Expert
e.
Referent
c
22. ____ power exists when a person has valuable skills or knowledge.
a.
Legitimate
b.
Reward
c.
Coercive
d.
Expert
e.
Referent
23. A person in the organization has the ability to given bonuses to employees as part of a corporate compensation
program. This is an example of ____ power.
a.
referent
b.
legitimate
c.
reward
Name:
Class:
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Chapter 13—Power, Influence, and Politics
d.
expert
e.
coercive
c
24. An up-and-coming executive who is charismatic is likely exhibiting ____ power.
a.
coercive
b.
emulation
c.
personal
d.
referent
e.
legitimate
25. Referent power involves all of the following except
a.
trust.
b.
similarity.
c.
acceptance.
d.
promotions.
e.
affection.
26. ____ power exists when subordinates behave as the manager does and wants because they seek his or her approval.
a.
Legitimate
b.
Reward
c.
Coercive
d.
Expert
e.
Referent
e
27. Referent, expert, informational, and persuasive powers all contribute to
a.
psychological power.
b.
personal power.
c.
position power.
d.
authority.
e.
referent power.
28. The primary bases of positional power include all of the following EXCEPT
a.
referent power.
b.
legitimate power.
c.
reward power.
d.
coercive power.
e.
All of these are bases of positional power.
a
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Chapter 13—Power, Influence, and Politics
29. Which of the following statements is NOT true about personal power?
a.
Followers of leaders with personal power tend to be acting from choice.
b.
An informal leader will have some measure of personal power.
c.
Leaders with strong personal power should avoid using position power.
d.
Personal power is often exercised through rational persuasion.
e.
Leaders with personal power tend to exact greater loyalty from their followers than leaders with position
power.
c
30. Which of the following is the most likely to have the greatest potential influence on the actions of subordinates?
a.
A leader with position power
b.
An informal leader
c.
A leader with personal power
d.
A formal leader
e.
A leader with both personal and position power
e
31. Which response to influence entails endorsing the influence attempt and becoming an actively involved participant?
a.
passive resistance
b.
commitment
c.
compliance
d.
active resistance
e.
loyalty
32. Managers may enhance their referent power by
a.
choosing subordinates who have backgrounds similar to their own.
b.
defending subordinates’ interests.
c.
engaging in role modeling.
d.
treating subordinates fairly.
e.
All of these.
e
33. What is the reasoning behind role modeling?
a.
Having managers act out the role of the subordinate gives them a better understanding of the subordinate’s
feelings.
b.
A manager should select subordinates who are similar to him or her.
c.
Having subordinates act out the role of manager in contrived settings gives them a better understanding of
directives.
d.
A leader behaves in the same way that he or she wants subordinates to behave.
e.
A leader is more likely to build referent power if he or she is sensitive to others’ needs and feelings.
34. Which of the following is NOT a way that managers can enhance expert power?
Name:
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Chapter 13—Power, Influence, and Politics
a.
staying current in their field
b.
acting confident
c.
telling the truth
d.
keeping experience and accomplishments private
e.
engaging in formal training and on-the-job learning
35. In general, how do leaders exercise legitimate power?
a.
issuing formal requests
b.
maintaining credibility
c.
making requests in a demanding tone
d.
keeping aware of information that is relevant and that may be needed by the organization
e.
keeping aware of subordinates’ actions
a
36. A guideline for using legitimate power is
a.
engaging in role modeling.
b.
maintaining credibility.
c.
making requests politely but confidently.
d.
verifying compliance.
e.
revealing accomplishments and awards.
c
37. ____ power is the least desirable form of power to exercise.
a.
Referent
b.
Expert
c.
Coercive
d.
Legitimate
e.
Reward
c
38. Offering incentives that are desirable to workers is an example of how to effectively use ____ power.
a.
referent
b.
legitimate
c.
reward
d.
expert
e.
coercive
c
39. Each of the following reduces political behavior EXCEPT
a.
formal rules and procedures.
b.
open communication.
c.
acting as a good role model.
Name:
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Chapter 13—Power, Influence, and Politics
d.
confronting employees who act inefficiently, unethically, or irresponsibly.
e.
All of these can reduce political behavior.
e
40. Jim strongly disagrees with a new program that is being developed and wants to prevent the program from moving
forward. Jim manages to fill up the department meeting agenda with other issues, so the new program is therefore not
discussed. Which political behavior technique has Jim used?
a.
game playing
b.
controlling the agenda
c.
using outside experts
d.
controlling information
e.
controlling decision parameters
41. Techniques of political behavior include all of the following EXCEPT
a.
eliminating political rivals.
b.
building coalitions.
c.
leveraging technology.
d.
image building.
e.
controlling lines of communication.
c
42. ____ power involves the use of pleasurable consequences to influence and motivate followers.
a.
Legitimate
b.
Reward
c.
Coercive
d.
Expert
e.
Referent
43. ____ power is derived from control over access to valuable data.
a.
Expert
b.
Reward
c.
Persuasive
d.
Informational
e.
Referent
44. ____ power is derived from one’s ability to convince others of something.
a.
Expert
b.
Reward
c.
Persuasive
d.
Informational
e.
Referent
Name:
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Chapter 13—Power, Influence, and Politics
c
45. Which of the following is NOT a type of personal power?
a.
reward
b.
persuasive
c.
informational
d.
expert
e.
referent
a
46. Which of the following terms refers to a person or group’s potential to influence another person or group to do
something that would otherwise not have been done?
a.
strength
b.
politics
c.
charisma
d.
coercion
e.
power
e
47. Which of the following does NOT contribute to the leadership motive pattern?
a.
high need for achievement
b.
high need for power
c.
high impulse control
d.
low need for affiliation
e.
all of these contribute to the leadership motive pattern
a
48. David McClelland found that the primary driver of a leader’s performance was the leader’s
a.
lack of impulse control.
b.
need for approval.
c.
need for affiliation.
d.
need for achievement.
e.
need for power.
e
49. The desire to control, influence, or be responsible for others is called a need for
a.
domination.
b.
approval.
c.
power.
d.
achievement.
e.
affiliation.
c
50. Which response to influence entails going along with what the influencer wants without becoming personally
Name:
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Chapter 13—Power, Influence, and Politics
invested?
a.
passive resistance
b.
commitment.
c.
compliance.
d.
active resistance.
e.
loyalty.
c
51. Which response to influence entails rejecting the influence attempt but not getting in the way of what the influencer is
trying to do?
a.
passive resistance
b.
commitment.
c.
compliance.
d.
active resistance.
e.
loyalty.
a
52. Which response to influence entails rejecting the influence attempt and actively trying to stop the influencer from
doing what she is trying to do?
a.
passive resistance
b.
commitment.
c.
compliance.
d.
active resistance.
e.
loyalty.
53. Which political tactic entails strategically restricting who has access to what data?
a.
game playing
b.
controlling the agenda
c.
using outside experts
d.
controlling information
e.
controlling decision parameters
54. Which political tactic entails using “neutral” third parties who are actually paid and directed by someone, or otherwise
predisposed to act in her favor?
a.
game playing
b.
controlling the agenda
c.
using outside experts
d.
controlling information
e.
controlling decision parameters
c
55. Which political tactic entails trying to influence decisions before they are made?
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Chapter 13—Power, Influence, and Politics
a.
game playing
b.
controlling the agenda
c.
using outside experts
d.
controlling information
e.
controlling decision parameters
56. Which political tactic entails the use of tricks such as leaking information or having only friends fill out a survey?
a.
game playing
b.
controlling the agenda
c.
using outside experts
d.
controlling information
e.
controlling decision parameters
57. Which political tactic entails the use of “spin doctors” to project a desirable image?
a.
eliminating political rivals.
b.
building coalitions.
c.
leveraging technology.
d.
image building.
e.
controlling lines of communication.
58. Which political tactic entails befriending powerful people or starting small subgroups to promote specific aims?
a.
eliminating political rivals.
b.
building coalitions.
c.
leveraging technology.
d.
image building.
e.
controlling lines of communication.
59. Which political tactic may entail getting an opponent promoted?
a.
eliminating political rivals.
b.
building coalitions.
c.
leveraging technology.
d.
image building.
e.
controlling lines of communication.
60. Which political tactic entails establishing gatekeepers to restrict access to information?
a.
eliminating political rivals.
b.
building coalitions.
c.
leveraging technology.
Name:
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Chapter 13—Power, Influence, and Politics
d.
image building.
e.
controlling lines of communication.
e
61. Which two types of power are always appropriate, but not always effective?
a.
reward and coercive
b.
coercive and referent
c.
referent and expert
d.
expert and legitimate
e.
legitimate and persuasive
c
62. Which term refers to using any type of power to demean, exploit, or take advantage of someone, or influencing
someone to do something they later regret?
a.
abuse of power
b.
coercion
c.
empowerment
d.
power
e.
leadership
a
63. Which term refers to sharing power with employees and giving them the authority to make and implement at least
some decisions?
a.
abuse of power
b.
coercion
c.
empowerment
d.
power
e.
leadership
c
64. Being a(n) ________ leader is a source of power because it eliminates hidden agendas and builds trust.
a.
ethical
b.
virtual
c.
coercive
d.
strategic
e.
legitimate
a
65. Making resources more scarce causes power differences across subunits to become
a.
irrelevant.
b.
reduced.
c.
magnified.
d.
efficient.
e.
inefficient.