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Open-book management programs motivate by giving employees a greater sense of
ownership in the company.
An advantage of group decisions is that they increase the perception of the legitimacy
of the solution.
One important reason why organization development efforts are needed is that even
planned change can be very upsetting to members of an organization.
ISO 9000 certification provides proof that a quality operations system is in place in a
facility.
Organizational traditions should not be followed if they don't fit with the current
demands of customers and shareholders.
An example of filtering is telling your boss what he or she wants to hear.
Managerial decisions are likely to become more programmed as managers rise in an
organizational hierarchy.
Job location ranked second in job priorities for today's job seekers.
The first step in managing a downturn in an entrepreneurial business is to recognize that
things are not going well.
Sony is an example of a multidomestic company.
A major advantage of feedforward control is that it increases employee motivation.
A manager does not work directly on tasks for the organization.
Most people who study management think that Fayol's categories are more useful than
Mintzberg's.
The final step of the decision-making process is to implement the alternative that has
been selected.
Active listening requires making super-quick judgments immediately after a person
begins speaking.
After a thorough company-wide self-examination, company Y decides to set up work
teams. This is an example of ________.
A) an internal change causing an external change
B) an internal change causing another internal change
C) an external change causing another external change
D) an external change causing an internal change
Which leadership style tends to centralize authority and make unilateral decisions?
A) cultural style
B) autocratic style
C) democratic style
D) laissez-faire style
Linden State University (Scenario)
Marta is a dean at Linden State University, a school with an enrollment of almost
20,000 students. In her daily activities, Marta has to deal with problems that involve
students, faculty, curriculum, budgets, and a variety of other things.
Marta wants to increase visibility for graduate programs in such areas as public health
that are specialized for professionals who have already worked in their field for ten
years or more. On which generation should she focus her efforts?
A) Gen W
B) Gen X
C) Gen Y
D) Pre-Millennials
Parochialism is ________.
A) acceptance of diverse points of view
B) a desire to leave one's own culture for a foreign culture
C) a tendency to view the world through a single perspective
D) recognition of diverse religious beliefs
________ is the power that arises when a person is close to another person who has
great power and authority.
A) Expert power
B) Referent power
C) Reward power
D) Legitimate power
The importance of unity of command has diminished in today's workplace because of
its tendency to be ________.
A) inflexible and inefficient
B) ethically questionable
C) chauvinistic and dictatorial
D) too decisive
The most successful early trait theories focused on ________.
A) traits of famous leaders
B) traits of followers
C) traits associated with leadership
D) traits that distinguish leaders from nonleaders
To address limited, short-term problems, a company is most likely to employ a
________ strategy.
A) retrenchment
B) turnaround
C) doomsday
D) self-critical
Herbert Simon won the Nobel Prize in economics for his work in describing ________.
A) how people spend money
B) how most people are perfectly rational
C) how people make decisions
D) how people avoid decisions
A person who takes full responsibility in both his or her successes and failures is likely
to be high in this emotional intelligence dimension.
A) self-awareness
B) self-management
C) empathy
D) self-motivation
Workers seem to reject a simple new manufacturing method that has been shown to
increase company sales because they say, "That is not the way we do things around
here." These workers are most likely to be resisting change due to which of the
following?
A) uncertainty
B) habit
C) conflicts with company goals
D) fear of the unknown
The ________ prohibits discrimination based on race, color, religion, national origin, or
sex.
A) Privacy Act
B) Title VII of the Civil Rights Act
C) Equal Pay Act
D) Sarbanes-Oxley Act
