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People who learn to empathize with others are less likely to engage in fundamental
attribution errors.
When an organization's culture changes, it shifts from one unified condition to a new
unified condition with only temporary ambiguity during the transition.
Combining goal setting with monetary incentives motivates many employees to set
difficult goals that are hard to achieve.
Resolving differences with the opposing party through direct communication is not as
comfortably applied in collectivist cultures.
Diversity training is the best way to minimize perceptual biases.
Organizational culture can sometimes be reshaped by applying transformational
leadership and organizational change practices.
Which of the following is not a skill or characteristic required of virtual team members?
A. Higher emotional intelligence
B. Good communication technology skills
C. Strong self-leadership skills
D. Extraverted personalities
E. Good conflict resolution skills
Sandy is a R&D manager at a manufacturing plant and her self-concept is considered to
have low complexity. Which of the following would most likely be what she considers
as her most important identities?
A. manager, engineer, family income-earner
B. mother, manager, family income-earner
C. wine connoisseur, manager, mother
D. wife, engineer, mother
E. family income-earner, mother, wife
Incubation and verification are the:
A. stages of the creative process.
B. elements of bounded rationality.
C. elements of the MARS model.
D. stages of team decision making.
E. two steps in perceptual modeling.
If Jill wanted to increase P-to-O expectancies, what should she do?
A. Measure job performance accurately.
B. Individualize rewards.
C. Assign simpler or fewer tasks until employees can master them.
D. Provide sufficient time and resources.
E. Minimize the presence of countervailing rewards.
_____ is the process of keeping track at regular intervals of one's progress toward a goal
by using naturally occurring feedback.
A. Job feedback
B. Self-monitoring
C. Natural grouping
D. Job specialization
E. Task significance
ACME Software Inc. has developed a training program to make employees more aware
of how their job performance affects customers and other employees within the
organization and to inform them of the changing market conditions. This training
program relates most closely with which of the following concepts?
A. Contingency anchor
B. Grounded theory
C. Open systems
D. Virtual teams
E. Telecommuting
_____ refers to the process by which information is transmitted and understood
between two or more people.
A. Communication
B. Jargon
C. Flaming
D. Grapevine
E. MBWA
Which of the following leadership styles in path-goal theory is the same as
people-oriented leadership?
A. Directive
B. Supportive
C. Participative
D. Achievement-oriented
E. Telling
_____ is the third stage of organizational socialization that is most active as employees
make the transition from newcomers to insiders.
A. Role management
B. Preemployment socialization
C. Encounter
D. Gathering information
E. Job interview
XYZ Office SuppliesXYZ Office Supplies is about to introduce a new customer service
program that will affect all of its 355 sales and service employees. Job duties will be
changed and the employee reward system will be altered to fit this new customer focus.
Moreover, the company wants to improve the efficiency of work processes, thereby
removing some of the comfortable (and often leisurely) routines that employees have
followed over the years. Top management is concerned about what types of forces
resisting change the company will potentially experience during this change
process.XYZ attempts to assist the change process by putting employees in direct
contact with customers. Here, the company is trying to:
A. create an urgency for change.
B. use the stress management technique.
C. induce organizational learning.
D. negotiate with the employees.
E. coerce the employees to make a decision.
Prospect theory and closing costs are two reasons why people:
A. engage in escalation of commitment.
B. define problems in terms of preferred solutions.
C. make non-programmed decisions rather than programmed decisions.
D. demonstrate satisficing behaviors.
E. encourage employee involvement.
Which of the following concepts is most closely linked to discriminatory attitudes and
behaviors?
A. Halo effect
B. Primacy effect
C. Attribution theory
D. Recency effect
E. Stereotyping
People with more positive emotions typically have higher ____________ and are
extroverted.
A. neuroticism
B. emotional stability
C. turnover
D. consistency
E. complexity
Which of the following is a component of empowerment?
A. Overconfidence
B. Fate
C. Mental imagery
D. Meaning
E. Dependence
The competency perspective of leadership indicates leadership:
A. performance.
B. potential.
C. behavior.
D. contingency.
E. transformation.
What is emotional labor? What types of jobs involve emotional labor?
An aircraft manufacturing company developed a computer simulation representing the
very complex processes and subgroups that create an airplane. Teams of production
employees would participate in a game where trainers gave them the challenge of
reducing costs or minimizing space using the simulation. As the trainers predicted, the
team's actions would almost always result in unexpected consequences. Explain how
this simulation relates to the open systems perspective of organizational behavior.
Your supervisor is intrigued by the concept of self-leadership and wants to know more
about it. Discuss how she can encourage self-leadership and which conditions would
encourage self-leadership to be more likely to occur.
Briefly describe the various interpersonal conflict handling styles.
What is social loafing? Under what circumstances does social loafing become
prominent? How can it be minimized?
Senior officers in a national military organization decided that operations in supplies
requisition were inefficient and costly. They brought in consultants who recommended
that the entire requisition process be 'reengineered'. This involved throwing out the old
practices and developing an entirely new set of work activities around workflow.
However, like many reengineering changes, this intervention resulted in lower
productivity, higher employee turnover, and other adverse outcomes. Discuss likely
problems with the intervention in terms of systems theory.
Explain the concept of shared leadership.
