When contemplating a career, we compare our images of that job with our current and
desired images of ourselves.
Relationship conflict focuses on the other party as the source of conflict.
Bridging a structural hole makes a person a broker, who controls information flow and
gains additional power in the network.
Longer work cycles give employees more frequent practice with the task, so jobs are
mastered more quickly.
In the communication process model, encoding the message refers to selecting the
appropriate medium and sending your ideas through that medium.
Teams are better suited to simple work such as routine processing jobs than complex
jobs.
Norms are the informal rules and shared expectations that groups establish to regulate
the behavior of their members.
Research indicates that ingratiation is more commonly used by managers in high power
distance cultures than by managers in low power distance cultures.
In organizational settings, creativity usually occurs alone rather than with other people.
Our desire for informal groups is mostly influenced by our drive to defend.
Organizational commitment refers to an employee’s contractual obligation to provide a
minimum amount of time and effort to the organization in return for a fair day’s pay
from the organization.
The rational choice paradigm has dominated decision making philosophy in Western
societies for most of written history.
Practices such as action research avoid the use of management’s power to induce
compliance and conformity and is less likely to create ethical issues.
Calculus-based trust is based on the belief that the other party will deliver its promises
because punishments would be applied if they fail to deliver those promises.
Which organizational change approach is best known for its affirmation rather than
problem-solving approach to change?
A. Parallel learning structure
B. Large group intervention
C. Force field analysis
D. Action research
E. Appreciative inquiry
Which of the following explicitly argues that people have a preferred leadership style
based on their personality, so organizations should move leaders into situations that fit
their preferred style?
A. Path-goal theory
B. Transformational leadership
C. Implicit leadership perspective
D. Leadership competencies perspective
E. Fiedler’s contingency model of leadership
Employees also have _____ power over their bosses through their feedback and ratings
in 360-degree feedback systems.
A. referent
B. reward
C. legitimate
D. expert
E. coercive
According to studies of task- and people-oriented leadership effectiveness, the best
leaders:
A. Rely on task-oriented behaviors
B. Rely on people-oriented behaviors
C. Use both task-oriented and people-oriented behaviors
D. Research studies do not support any relationship between leader behaviors and
leader effectiveness
E. Research has not been done on this topic
Which of the following is applied by supervisors when they stop criticizing employees
whose substandard performance has improved?
A. Future probability
B. Extinction
C. Positive reinforcement
D. Punishment
E. Negative reinforcement
Scenario: Allison AlbrightYour roommate, Allison Albright, is a non-business major.
When she discovered that you are taking a course in Organizational Behavior, she was
thoroughly confused as to why one would need to study OB and what it entails. Based
on what you have studied, can you help Allison obtain knowledge of organizational
behavior?Allison thinks that organization is the same as an organism. However, in the
field of organizational behavior, organizations are best described as:
A. legal entities that must abide by government regulations and pay taxes.
B. physical structures with observable capital equipment.
C. social entities with a publicly stated set of formal goals.
D. groups of people who work interdependently towards some purpose.
Deep-level diversity includes:
A. physiological differences.
B. attitudes.
C. ethnicity.
D. gender.
E. All of these.
Several employees in a newly formed group must work together to develop a new
product. No one in this group has worked with anyone else in this group before and the
development of this product has not been attempted previously. According to the media
richness model, which of the following communication channels is most appropriate in
this situation?
A. Written documents
B. Email
C. Face-to-face meetings
D. Bulletin boards
E. Financial statements
The tendency to define problems in terms of a preferred solution occurs because:
A. it provides a comforting solution.
B. decision makers prefer ambiguity rather than decisiveness.
C. it avoids the escalation of commitment problem.
D. it avoids problems of bounded rationality.
E. it helps in minimizing the biases caused by mental models.
Which of the following fundamental drives is highly influenced by effective
communication?
A. Drive to succeed
B. Drive to defend
C. Drive to bond
D. Drive to acquire
E. Drive to achieve
Which of these statements represents the feelings dimension of attitudes?
A. I don’t like how my boss treats his employees.
B. I want to transfer out of this department to get away from this manager.
C. My supervisor berates his employees in public.
D. I intend to tell the human resource manager that my supervisor should be demoted.
E. I believe the current actions of the company will increase its competitiveness.
Which of the following is the highest level need in Maslow’s hierarchy of needs?
A. Esteem
B. Safety
C. Power
D. Belongingness
E. Self-actualization
Johni’s CompanyJohni is the CEO of a struggling company. She has listened to her
employee’s complaints and concerns about where the corporation is going and has
developed a new vision that she feels will help develop a common bond throughout the
organization. Johni then hosted a company-wide picnic where she delivered an inspiring
speech about the new plans for the business, including her plans for more open
communication between management and employees. After her speech, management
and employees all participated in trust building exercises and each employee had a
one-on-one conversation with Johni.What is the next step Johni should take if she wants
to continue on towards her vision?
A. Build commitment toward the vision.
B. Empower the employees to build the vision further.
C. Model the vision.
D. Communicate the vision.
E. Develop a strategic vision.
The highest priority and first strategy required for any organizational change is to:
A. alter the responsibilities of senior executives in the organization.
B. introduce stress management counseling to the employees.
C. train employees who do not possess the skills required under the new conditions.
D. communicate the need for change and keep employees informed about what they can
expect from the change effort.
E. negotiate a new set of relations among those who will clearly lose out from the
change.
Which of the following is a strategy specifically identified to improve face-to-face
communication among employees?
A. Filtering
B. Buffering
C. Encouraging an active grapevine
D. Open workspace arrangements
E. Use of jargon
Which of the following precedes conflict outcomes in the conflict process?
A. Manifest conflict
B. Conflict emotions
C. Conflict beliefs
D. Conflict perceptions
E. Conflict sources
United FiberTechMost employees at United FiberTech support the idea that the
company’s success depends on their willingness to continually change and improve
customer service.United FiberTech most likely has a strong:
A. management team.
B. learning orientation.
C. drive for profits.
D. corporate cult.
E. training program.
_____ refers to the study of moral principles or values that determine whether actions
are right or wrong and outcomes are good or bad.
A. Performance orientation
B. Ethics
C. Multicultural teams
D. Legal obligations
E. Organizational behavior
ClamCo, a large energy company, was once a bureaucratic organization that valued
long service and promotions through a steep hierarchy. After several years of difficult
change, it is now a much flatter organization that places more responsibility with
self-directed work teams. Explain what changes ClamCo probably would have made to
align its reward system with this new corporate philosophy.
What is stereotyping? What are the three elements of stereotyping?
Describe the ethical issues that arise from organizational change activities.
Identify what kinds of environments that mechanistic and organic organizational
structures are best for, and explain why.
Describe the four stages of the creative process.
Briefly describe the five ways of managing work-related stress.