Managers should especially try to avoid conflict during the storming stage of group
development.
In general, upper-level managers focus on tactical or operational planning.
Selection is important in the success of a team.
A major strength of formal planning is that it generally correlates with higher profits.
Taylor was the originator of the concept of scientific management.
Inspiration marks the first step in the creative process.
One of the keys to being a good team leader is to know when to leave a team alone.
It is predicted that contingent workers will make up 40 percent of the workforce by the
end of the decade.
An external analysis will identify the threats to a company’s well-being, but not
opportunities for success.
The job characteristics model, or JCM, holds that the three core job dimensions-skill
variety, task identity, and task significance-combine to give work true meaning.
Robert Owen was greatly concerned with how workers were treated in factories of the
Industrial Revolution.
A manager who mentions that supervisors might lose their jobs if they don’t go along
with a change is using the technique of coercion.
Strategy, size, technology, and the degree of uncertainty in the environment together
make up what are called ________.
A) contingency variables
B) control factors
C) structure variables
D) probable factors
Your boss has total control over hiring, firing, and promotions in your department. He
has ________.
A) low position power
B) high position power
C) high task structure
D) low task structure
The New Hire (Scenario)
Frances begins her career working in the human resources department of a major
corporation. She is asked to help ensure the organization is following the federal
guidelines for employment.
Prior to setting up the interviews for the executive position, Frances spent a great deal
of time analyzing the position and determining what skills, attitudes, and actions it
would require. This lengthy review is called a ________.
A) job description
B) job specification
C) job title
D) job analysis
A multinational corporation (MNC) ________.
A) is any organization that maintains operations in more than one country
B) is defined as a company that has its home base in the United States and various
operations overseas
C) includes any company that exports goods overseas
D) is defined as any company that has no home base
Good political skills would be most important to a manager who ________.
A) seeks job security
B) seeks fair compensation for his or her level
C) wants to rise through organizational ranks
D) wants to lighten his or her workload
Behavioral theories of leadership focused on ________.
A) who effective leaders were
B) what characteristics effective leaders had
C) how to identify effective leaders
D) what effective leaders did
The value of the controlling function is seen in three specific areas: planning,
________.
A) organizing, and leading
B) protecting employees, and empowering the workplace
C) protecting employees, and protecting the workplace
D) empowering employees, and protecting the workplace
The decision-making process consists of a series of eight steps that identify a problem
and work toward ultimately ________.
A) determining if there is a solution to the problem
B) solving the problem
C) making a plan to solve the problem
D) breaking down the problem into a series of steps
Which of the following are the goals of organizational behavior?
A) to explain, document, and control behavior
B) to control and influence behavior
C) to explain, predict, and influence behavior
D) to predict, understand, and document behavior
The requirement for value chain management that involves being flexible and sharing
information is ________.
A) employees/human resources
B) technology investment
C) coordination and collaboration
D) organizational processes
In a short essay, explain the concept of motivation with respect to an organization. Then
identify and describe the three key aspects of motivation.
In a short essay, explain how selective perception can serve as a barrier to effective
communication.
In a short essay, describe the conclusions of situational leadership theory (SLT) for each
follower readiness category, R1, R2, R3, and R4.
In a short essay, define parochialism and explain why it can be a problem for U.S.
managers.
Describe how career planning was traditionally done in the workplace of the past.
In a short essay, explain how entrepreneurial you think you are.
In a short essay, discuss Porter’s differentiation strategy.
Define organizational behavior and describe its goals.
In a short essay, describe a learning organization. What structural aspects does a
learning organization need?
In a short essay, describe a real or fictional company that exists in cell 1 of the
environmental uncertainty matrix.