Change agents can often single handedly lead a change initiative.
Tall hierarchies encourage employee empowerment and engagement because they focus
power around employees rather than managers.
Intentional discrimination occurs when decision makers rely on stereotypes to establish
notions of the “ideal” person.
Conflict perceptions and emotions produce manifest conflict€the decisions and
behaviors of one party toward the other.
Trust refers to positive expectations one person has toward another person in low-risk
situations.
Some experts believe that self-esteem is a person’s rating of his/her success at social
inclusion.
Utilitarianism suggests that we should choose the option that provides the highest
degree of satisfaction to those affected.
Intellectual capital includes, among other things, the knowledge captured in an
organization’s systems and structures.
Job enrichment tends to increase the quality of products or services.
When compared to people in low-cohesion teams, members of high-cohesion teams:
A. are less motivated to maintain their membership.
B. resolve conflicts swiftly and effectively.
C. are less sensitive to each other’s needs.
D. are less likely to share information with each other.
E. have external locus of control.
Employees with _____, in which work output is exchanged back and forth among
individuals, should be organized into teams to facilitate coordination in their interwoven
relationship.
A. pooled interdependence
B. reciprocal interdependence
C. counterproductive norms
D. high levels of social loafing
E. a very high level of heterogeneity
Organizational stories are most effective at communicating organizational culture only
when they:
A. make employees emotional.
B. are told by senior executives to the public.
C. describe real people and are assumed to be true.
D. are descriptive rather than prescriptive.
E. tend to pressurize individual performance.
Jiana is a flight attendant for a large airline. She exclusively works a long flight from
Japan to New York, and is expected to constantly maintain a positive attitude no matter
what situation arises. Over the years, Jiana has noticed that when dealing with
Americans, emotions tend to run higher and she often feels frustrated as opposed to
Japanese flyers who tend to be more reserved in stressful or unhappy situations.The
difference Jiana experiences between her American clients and her Japanese clients is
mainly due to:
A. feelings.
B. stereotypes.
C. display norms.
D. display rules.
E. apathetic culture.
Katie decided to do a more enjoyable task after completing a task that she disliked. This
instance is an example of:
A. self-reinforcement.
B. job enrichment.
C. job specialization.
D. self-monitoring.
E. job feedback.
Which of the following acronyms identifies the “Big Five” personality dimensions?
A. MBTIA
B. CANOE
C. VALUE
D. MARSE
E. SMART
The _________ principle takes the position that conversations don’t describe reality;
they shape that reality.
A. positive
B. constructionist
C. poetic
D. anticipatory
E. simultaneity
Stable, long-lasting beliefs about what is important in a variety of situations are:
A. called intellectual capital.
B. the foundations of the open systems anchor.
C. the main reason why virtual teams fail.
D. rarely studied in the field of organizational behavior.
E. called the values of the organization.
Which of the following organizational culture dimension is characterized by risk taking,
and low cautiousness?
A. Stability
B. Innovation
C. Outcome orientation
D. Aggressiveness
E. Respect for people
According to path-goal theory, a combination of _____ leadership is best for employees
who are (or perceive themselves to be) inexperienced and unskilled.
A. achievement-oriented and directive
B. participative and directive
C. directive and supportive
D. supportive and achievement-oriented
E. supportive and participative
Which of the following is an artifact?
A. Values
B. Language
C. Assumptions
D. Beliefs
E. Corporate cult
_____ is the degree to which a job requires completion of a whole or identifiable piece
of work, such as assembling an entire broadband modem rather than just soldering in
the circuitry.
A. Skill variety
B. Task significance
C. Job feedback
D. Job rotation
E. Task identity
Which of the following are included under constructive thought patterns in
self-leadership?
A. Self-talk and mental imagery
B. Gainsharing and employee stock ownership plans
C. Personal goal setting and self-monitoring
D. Job rotation and job enrichment
E. Task identity and task significance
GHI Inc.Lorraine has worked at GHI Inc. for 14 years. GHI has a large building where
each divisional unit is located on a different floor. Lorraine works on the accounting
floor and belongs to the budget committee, where she met Sally from Engineering and
Jonas from Receiving. This committee provides recommendations to upper
management on various financial issues affecting the company. Each week, the three
meet after work on Thursdays to play darts at a local pub.Lorraine works in the unit in
Accounting that handles Accounts Receivable. What type of team is this most likely to
be?
A. Leadership team
B. Self-directed team
C. Virtual team
D. Task force team
E. Departmental team
To learn about their progress towards goal accomplishment, employees usually prefer:
A. nonsocial feedback sources.
B. multisource feedback.
C. customer surveys.
D. nonverbal communication.
E. positive feedback.
Creative Advertising Corp. wants its 100 employees to work together around specific
clients yet maintain an equal emphasis on alignment with their skill specializations
(advertising, graphics, copywriting and public relations). Which of the following
organizational structures would work best for Creative Advertising Corp.?
A. Geographical divisional structure
B. Simple structure with client-based divisional structure
C. Network structure
D. Client-based divisionalized form
E. Matrix structure that overlays project teams with a functional structure
The process where people are motivated to confirm and maintain their existing
self-concept is known as:
A. self-efficacy.
B. self-esteem.
C. self-verification.
D. self-enhancement.
E. self-centering.
Someone who is new to the job and has a low expectancy is:
A. less likely to engage in stereotyping.
B. more likely to engage in the fundamental attribution error.
C. more likely to have a strong learning orientation.
D. more vulnerable to the supervisor’s self-fulfilling prophecies of that employee.
E. more likely to engage in behavior modification.
At meetings of a major consumer products firm, employees habitually stand up when
the most senior executive at the meeting enters the room. This practice represents:
A. evidence that the meeting has employees who hold countercultural values.
B. an adaptive culture in the company.
C. a ritual that probably symbolizes the organization’s dominant culture.
D. a form of deculturation that eventually undermines the organization’s dominant
culture.
E. that the company’s espoused values differs from its enacted values.
Two technological contingencies that influence the best type of organizational structure
are:
A. dynamism and hostility.
B. organic and mechanistic.
C. variability and analyzability.
D. formalization and division of labor.
E. coordination and formalization.