One of the fastest ways to acquire knowledge is to hire individuals or purchase entire
companies that have valued knowledge.
Distributive justice increases directly with the extent that the decision allows voice, can
be appealed, and has an unbiased decision maker.
The concept of employee engagement is related to motivation, but not to role clarity.
Values represent an individual’s short-term beliefs about what will happen in the future.
The rational choice paradigm assumes that decision makers have limited
information-processing capabilities and engage in a limited search for alternatives.
Language differences among people can produce communication noise.
Conflict is a process in which one party perceives that its interests are being opposed or
negatively affected by another party.
Emotional labor refers to any physical work that makes employees feel angry that they
must perform this kind of work.
Most often, people reduce cognitive dissonance by:
A. Reversing the decision that caused the dissonance.
B. Seeking out the negative aspects of the decision and highlight them.
C. Pretending there were no alternatives to the decision.
D. Developing more favorable attitudes toward specific features of the decision.
E. There is no way to reduce cognitive dissonance.
_____ diversity includes differences in the psychological characteristics of employees,
including personalities, beliefs, values, and attitudes.
A. Reflective
B. Deep-level
C. Organizational
D. Surface-level
E. External
Steelweld, a car parts manufacturer, pays employees a higher hourly rate as they learn
to master more parts of the work process. Employees earn $10 per hour when they are
hired and they can earn up to $20 per hour if they master all 12 work units in the
production process.Which of these reward systems is being applied by Steelweld?
A. Skill-based pay
B. Piece-rate pay
C. Job evaluation system
D. Seniority-based pay
E. Membership-based pay
Which of the following is true about virtual teams?
A. People trust team members on virtual teams more easily than on face-to-face teams.
B. Cultural differences between group members can be easily overcome.
C. Virtual teams help organizational learning and globalization.
D. Surveys report higher levels of satisfaction with virtual team members than
co-located team members.
E. conflict is more easily resolved in virtual teams.
Charlotte InternationalEmployees at Charlotte International have been frustrated with
the management on just about everything. The conflict episodes are viewed by both
sides as personal attacks rather than attempts to resolve problems. Both sides have
decided to seek third-party dispute resolution. Management prefers a third-party
intervention that has high process and decision control while employees prefer a high
level of process control and not decision control.Employees at Charlotte International
prefer which of the following types of third-party intervention?
A. Inquisitor
B. Competitor
C. Arbitrator
D. Abstainer
E. Mediator
A wholesale grocery business operates in one city and provides one service€stocking
retailers with fresh produce. The company wants to ensure that employees develop
expertise in their skill specialization and that these specializations are used efficiently.
The aim is to create specialized pools of talent that serve everyone in the company.
Which of the following forms of departmentalization would be most appropriate here?
A. Simple structure
B. Matrix structure
C. Geographic divisional structure
D. Functional structure
E. Product divisional structure
Two company divisions produce completely different products but must seek funding
from head office for a capital expansion project. The relationship between these two
divisions would be best described as:
A. total interdependence.
B. sequential interdependence.
C. reciprocal interdependence.
D. anticipatory interdependence.
E. pooled interdependence.
The best reinforcement schedule for motivating employees is _____.
A. a continuous reinforcement schedule
B. a variable ratio schedule
C. a fixed schedule
D. extinction
E. avoidance of consequence
The _____ structure tends to duplicate resources, such as production equipment and
engineering or information technology expertise.
A. divisional
B. functional
C. simple
D. matrix
E. network
According to expectancy theory, which of the following would be a way to increase an
employees’ E-to-P expectancy?
A. Assure the employee that he or she has the necessary competencies.
B. Measure job performance accurately.
C. Provide examples of where good performance has resulted in higher rewards.
D. Distribute rewards that employees value.
Which of the following type of reward systems uses job evaluations?
A. Competency-based reward systems
B. Job status-based reward systems
C. Individual performance reward systems
D. Seniority-based reward systems
E. Task performance-based reward systems
Explain the three characteristics of the self-concept.
What are artifacts? Explain the four broad categories of artifacts:
Creative Finance Ltd. wants to introduce practices that would enhance creativity among
employees in solving some of the financial institution’s ongoing work process
problems. Identify and describe three types of activities that encourage creativity
including a specific example of things that might be done in each activity.
Comment on the accuracy of the following statement: The self-fulfilling prophecy can
be an effective management practice.
Jack Smith and Sam Clemens are neighbors who work as purchasing managers in
different companies in the petrochemical industry. During one neighborly discussion,
Jack learned that Sam’s salary was nearly 15% higher than his even though their job
duties were similar. Jack was upset about Sam’s higher salary although he hid his
emotions from Sam (after all, it wasn’t Sam’s fault that they received different salary
levels). Jack was frustrated not only because Sam received a significantly higher salary,
but also because Jack was certain that he worked longer hours and was more productive
than Sam. According to equity theory research, what will Jack most likely do to reduce
his upset feelings?
According to the organizational learning perspective, what are the four organizational
learning processes? Explain each process.
Explain the two fundamental requirements of organizational structures.