Motivation is closely related to the concept of employee engagement.
To understand how much social capital people have from their social networks, we need
to consider the number, depth, variety, and centrality of the connections that they have
in their networks.
Adam Smith introduced the principles of scientific management.
Presenteeism refers to employees who attend work even though their capacity to work
is significantly diminished by illness, fatigue, personal problems, or other factors.
The span of control is interconnected with organizational size and the number of layers
in the hierarchy.
Extraverts are people who are quiet, cautious, and less interactive with others.
Even though your job entails that you should be visiting clients most of the time, you
make it a point to stop by the office everyday so your boss sees that you are working.
This increases your power by increasing your centrality.
Team processes in the team effectiveness model include team development, norms,
cohesion, and trust.
Employees experience more meaningfulness when working in jobs that allow them to
receive feedback about their performance and accomplishments.
When interacting with people from other backgrounds, perceptual biases are more
likely to be minimized when these people have equal status during the interaction.
Phoebe, a manager at a firm, was conventional, resistant to change, and unimaginative.
This implies that Phoebe possessed openness to experience.
Many companies are moving away from divisionalized structures that organize people
around:
A. functional specializations.
B. clients.
C. geographic clusters.
D. products.
E. emerging forms of technology.
“Report talk” is characterized by:
A. Giving advice indirectly
B. Apologizing less frequently
C. Flexible conversation style
D. Sensitivity to nonverbal cues
E. Relationship building
Successful leaders have a positive self-evaluation, including high self-esteem,
self-efficacy, and internal locus of control. This refers to the leaders’ _____.
A. drives
B. self-concept
C. cognitive intelligence
D. emotional intelligence
E. leadership motivation
In the creative process, which of the following refers to the experience of suddenly
becoming aware of a unique idea?
A. Incubation
B. Illumination
C. Preparation
D. Verification
E. Convergent thinking
Which of the following statements about culture and leadership is true?
A. Participative leadership is perceived as characteristic of effective leadership in low
power distance cultures.
B. There are no similarities and only differences in the concept and preferred practice of
leadership across cultures.
C. Transformational leadership theory explains differences in leadership practices
across cultures.
D. Employees in high power distance cultures prefer a participative leadership style.
E. People’s expectations from their leaders are universal-they do not differ across
countries.
By creating ________, employee involvement reduces the fear of the unknown and the
not-invented-here syndrome.
A. stress
B. a sense of entitlement
C. a sense of ownership
D. a goal
E. transformation
Which of the following is true about socialization agents?
A. Socialization agents help integrate new employees into the team.
B. Socialization agents provide support on the basis of the compensation offered to do
so.
C. Family support is an important socialization agent for new employees.
D. A strong corporate culture discourages socialization agents from doing their job.
E. Employers group socialization agents on the basis of their qualifications.
You have resolved a conflict with another department by offsetting your losses by
equally valued gains. Which of the following conflict handling styles is used here?
A. Forcing
B. Yielding
C. Avoiding
D. Compromising
E. Problem-solving
Relationship conflict usually causes people to:
A. use logical analysis in organizational decision making.
B. reduce communication and information sharing with the other party.
C. rethink their assumptions and beliefs about the issue that is the source of conflict.
D. stay away from organizational politics and related activities.
E. concentrate on the issue rather than the people involved in the issue.
Most employees at Quokka Systems are organized into project teams. Employees report
to the project leader, but they also report to a leader responsible for their functional
specialization (such as engineering or marketing). Quokka Systems has a:
A. simple structure.
B. client-based divisionalized structure.
C. matrix structure.
D. product-based divisionalized structure.
E. functional structure.
Which of the following is a way to increase employee motivation by improving the
P-to-O expectancies?
A. Measuring employee performance accurately and distributing more valued rewards
B. Convincing employees that they will be able to accomplish the task
C. Selecting employees with the required skills, knowledge, and motivation to perform
jobs
D. Providing sufficient time and resources to employees to perform the task
E. Treating everyone equally by giving all of them the same reward
The adaptive response to a situation that is perceived as challenging or threatening to
the person’s well-being is called:
A. self-leadership.
B. job burnout.
C. eustress.
D. workaholism.
E. stress.
Team rewards are better than individual rewards when employees work in highly
interdependent jobs because:
A. the United States has a low-collectivism culture.
B. employees prefer rewards based on team performance.
C. it is difficult to measure individual performance in these situations.
D. they support employee preferences for individual-based work.
E. they encourage both high and low performers to stay with the organization.
Which of the following organizational design elements determines the sharing of
resources and encourages coordination through informal communication?
A. Span of control
B. Formalization
C. Centralization
D. Departmentalization
E. Standardization
TammyTammy recently earned her degree in nursing and has begun a career path in the
surgical ward at a local hospital. Her training program consists of a year-long
internship, working with senior nurses. While in school, Tammy worked in a medical
lab performing routine blood tests. The lab technician job required her to take a
two-week course and refer to a procedures manual for her work on a daily basis.Which
coordinating mechanism is most important in Tammy’s new career as a surgical nurse?
A. Direct supervision
B. An integrator role
C. Job descriptions
D. Extensive training
E. Decentralization
Scenario: Electronika InternationalElectronika International is a fast growing small
company specializing in consumer electronics. Managers at Electronika International
are exploring the idea of using the “Big Five” personality dimensions in hiring and
improving work-related behaviors and job performance.Electronika managers want to
hire people who are dependable, goal-focused, thorough, and disciplined. Which of the
following “Big Five” personality dimensions is desirable for individuals to be hired?
A. Openness to experience
B. Agreeableness
C. Conscientiousness
D. Locus of control
E. Extraversion
Goal setting is most effective when:
A. goals are measured in quantitative, qualitative, and cost terms.
B. the goals do not stretch the employee’s abilities and motivation.
C. the goal statements are general rather than specific.
D. the intensity of employee effort is minimal.
E. it does not compel people to increase the persistence of their work effort.