McGregor holds the opinion that managers are less successful when they adopt a
Theory Y view of human nature.
Of the five dimensions that make up the concept of trust, loyalty seems to be the most
critical.
Henri Fayol and Frederick W. Taylor learned about management from studying actual
managers at work.
Nonverbal communication is an important part of active listening.
In the workplace, being a generalist is usually more desirable than being a specialist.
Effective teams should avoid conflict at all costs.
Being a skilled writer can give a person a competitive advantage in the job market.
Ideally, all managers should not be leaders.
The United States is an example of a country with small power distance.
Management of a global company often relies on highly formalized reports as controls
for distant operations.
MBWA can pick up moods and attitudes that other forms of measurement miss.
Value chain management is efficiency oriented.
Everything a manager does involves communication.
Production data for the number of hours required per unit for making the Droid and
iPhone versions of cell phone components by Bizzer, a high-tech manufacturing firm, is
given below. What is the maximum number of Droid units that the factory can make?
Monthly Product
A) 625
B) 1000
C) 5000
D) 800
What is the implicit message in a story like the tale of the Post-it® note and Art Fry?
A) Your problems are not as difficult as the problems that Art Fry faced so you
shouldn’t complain.
B) You can solve your problems in novel and creative ways just like Art Fry.
C) Your problems are much harder than the problems that Art Fry faced, but the tools
you have to solve them are much better.
D) Your problems are not like the problems that Art Fry faced so you can’t solve them
in the same way.
Production data for the number of hours required per unit for making the Droid and
iPhone versions of cell phone components by Bizzer, a high-tech manufacturing firm, is
given below. What is the maximum number of units that the factory can make of either
type of phone component?
Monthly Product
A) 2500
B) 2000
C) 500
D) 1000
This type of work team has the most autonomy.
A) cross-functional
B) problem solving
C) self-directed
D) virtual
Active listening is enhanced by developing ________ with the speaker.
A) apathy
B) sympathy
C) a personal friendship
D) empathy
Henry Ford’s statement that “History is more or less bunk” is best refuted by which of
the following statements?
A) History has been shown to be 100 percent accurate.
B) History can put current activities in perspective.
C) Historical facts are seldom proven to be wrong.
D) People who write history always have an agenda.
Success in school often requires a person to be a ________, while success in the
workplace often requires the same person to be a ________.
A) specialist; generalist
B) specialist; conformist
C) generalist; specialist
D) conformist; nonconformist
Production data for Streaks is shown. Using linear programming, if running shoes are
represented by R and soccer shoes by S, 5R + 3S < 750 is the correct constraint
equation for design.
In recent years, organizations have become more ________ to be responsive to a
dynamic business environment.
A) centralized
B) decentralized
C) structured
D) mechanistic
When a customer gets frustrated from being put on hold during a customer service call
for 30 minutes, the company is having problems with which service quality dimension?
A) timeliness
B) consistency
C) convenience
D) courtesy
Efficiency refers to ________.
A) the relationship between inputs and outputs
B) the additive relationship between inputs and outputs
C) the inverse relationship between inputs and outputs
D) decreasing inputs only
________ focuses on providing an efficient flow of resources to an organization.
A) Supply chain management
B) Value chain management
C) Value
D) Supply
Al is given two different “top priorities” from two different managers. Al is
experiencing ________.
A) role conflict
B) role reversal
C) efficiency conflict
D) personal conflict
Most leadership theories were developed in the United States, causing them to stress
________.
A) spirituality over rationality
B) rationality over spirituality
C) both rationality and spirituality
D) altruism over self-gratification
Which components of the external environment of the BMW plant in Spartanburg,
South Carolina were disrupted by the volcanic eruption in Eyjafjallaj¶kull, Iceland?
A) the demographic and global components
B) the political and legal components
C) the economic and global components
D) the sociocultural and demographic components
A simple structure is ________ like a mechanistic organization, but ________ like an
organic organization.
A) centralized; informal
B) informal; decentralized
C) decentralized; formal
D) centralized; formal
Across cultures, the need for achievement seems to correlate with which of the
following?
A) need for money
B) acceptance of risk
C) little acceptance of risk
D) need for security
Opposing Views of Social Responsibility (Scenario)
The board of directors of the Four Forks Generating Corporation is meeting to consider
the construction of a new electrical generation facility near the Four Forks River.
Director Appleton prefers a coal-burning plant because it promises to be the most
profitable alternative. Over the short term at least, a coal plant will be by far the least
expensive facility to build and operate. Coal is cheap and the considerable pollution
from the plant won’t affect anything within hundreds of miles from the plant.
Director Estrella wants a nuclear plant to be located 30 miles upriver from the biggest
city in the area. Nuclear power is cleaner than coal. Completely safeguarding the
community against accidents in the plant or the disposal of toxic waste could be very
expensive. However, Estrella has discovered that the job can be done much more
cheaply by cutting some corners – while still strictly following all laws – and creating
some additional risk for the community.
Director Jossleman supports the most expensive option of the three – she wants a wind
farm to be built along the banks of the river on top of a ridge. The wind turbines
produce absolutely no pollution and pose no threat to the community or the
environment. They are expensive to build and to operate at the current time because
they require elaborate back-up systems to function when the wind isn’t blowing.
Director Jossleman is exhibiting which of the following social responsibility views?
A) socioeconomic view of social responsibility
B) classical view of social responsibility
C) social obligation
D) no social obligation