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Martha claims that she has been assigned marginal job roles or light workloads that do
not lead to promotion. Which of the following terms accurately explains the type of
discrimination she has been subjected to?
A) intimidation
B) sexual harassment
C) exclusion
D) inclusion
E) insult
Which of the following is not a drawback of written messages?
A) They're time consuming.
B) They are unlikely to be well thought-out.
C) They lack built-in feedback mechanisms.
D) It is difficult for senders to confirm whether they have been received.
E) They may be misinterpreted by their receivers.
It is easiest for management to deal with resistance when it is ________.
A) covert
B) deferred
C) passive
D) implicit
E) overt
Phil is new at JPS Corp., but after a week he already knows that the founder of the
corporation started the business in his garage with only $4,000 and one client. This
information was most likely transmitted to Phil by way of ________.
A) stories
B) material symbols
C) rituals
D) language
E) corporate chants
When the power tactic of ________ works, it's generally downward only.
A) exchange
B) coalition
C) ingratiation
D) pressure
E) legitimacy
Munwar is dissatisfied with his job and deals with it by regularly discussing his
problems with his manager. Which type of response is Joe using in this situation?
A) exit
B) voice
C) loyalty
D) neglect
E) performance
Motivation can be defined by three key elements. ________ is one of these three key
elements and it is the element most of us focus on when we talk about motivation.
A) Intelligence
B) Experience
C) Expertise
D) Intensity
E) Knowledge
When your work group disagrees, the disagreements usually concern how the group's
work should be accomplished. The type of conflict experienced by your group is
________.
A) task conflict
B) relationship conflict
C) process conflict
D) traditional conflict
E) reactive conflict
You are a marketing director for a large food manufacturer. Lately, you have noticed
that you are spending a great deal more time at work, sometimes 14 hours a day,
because your best friend, who is head of product development, continues to ask you to
serve on taste test panels for new products. Which type(s) of conflict are you
experiencing?
A) task
B) relationship
C) process
D) both A and B
E) all A, B, and C
Which of the following is typically a characteristic of the mechanistic model of
organization?
A) low formalization
B) rigid departmentalization
C) decentralized management
D) wide spans of control
E) low specialization
