A boundaryless organization tries to flatten the hierarchy and minimizes status and
rank.
In companies with transformational leaders, there is greater decentralization of
responsibility.
The job characteristics model describes any job in terms of five core job dimensions
and these five dimensions are skill variety, task significance, autonomy, reward, and
feedback.
Companies with strong cultures excel at implementing radical change.
Companies with dominant market share are less susceptible to the forces of change than
smaller businesses.
If a group is highly cohesive then it will be highly productive even with low
performance norms.
Today’s managers and employees must learn to cope with temporariness, flexibility,
spontaneity, and unpredictability.
Men and women negotiate differently.
Departmentalization refers to the degree to which jobs within the organization are
standardized.
Temporary groups with deadlines have their own unique sequencing of actions. The
first of these actions is ________.
A) forming
B) first meeting
C) norming
D) transitioning
E) performing
Political behaviors usually ________.
A) lie outside of an individual’s specified job requirements
B) are counter-productive to individual goals
C) are seen only in large organizations
D) are frowned upon by organizational leaders
E) are expected as part of each job requirement
If individuals resisting change are included in making change decisions in an attempt to
gain their support, this approach is called ________.
A) cooptation
B) exploitation
C) manipulation
D) coercion
E) education
Which is not one of the steps in the rational decision-making model?
A) defining the problem
B) identifying the decision criteria
C) evaluating the alternatives
D) finding a reasonable solution
E) selecting the best alternative
Which of the following terms refers to the process by which an individual’s desire for
acceptance by the group and the pressure by the group on individual members to match
its standards results in a change in individual attitudes and behaviors?
A) conformity
B) coercion
C) commitment
D) convergence
E) confluence
We tend to accept at face value information that is consistent with our preconceived
views, while we are critical and skeptical of information that challenges these views.
This represents the ________ bias.
A) distinction
B) impact
C) hindsight
D) confirmation
E) self-serving
________ involves translating the organization’s overall objectives into specific
objectives for each succeeding level in the organization.
A) Strategic planning
B) Management by objectives
C) Representative participation
D) Management buy-out
E) Management by exception
Which of the following resistance to change is implicit?
A) strike
B) increased error
C) resignation
D) complaint
E) work slowdown
Which of the following statements is not an accurate representation of research findings
on the impact of disabilities on employment outcomes?
A) Workers with disabilities receive higher performance evaluations, whether or not the
evaluations would be considered as objective.
B) Despite higher performance ratings, individuals with disabilities tend to encounter
lower performance expectations and are less likely to be hired.
C) For many employers, disability is a value imperative€they believe they must hire
disabled workers for legal or ethical outcomes.
D) Mental disabilities may impair performance more than physical disabilities.
E) Individuals with such common mental health issues as depression and anxiety are
significantly more likely to be absent from work.
Our tendency to believe we have some control over our world and our destiny and that
we can predict the outcome of random events is the ________.
A) overconfidence bias
B) randomness error
C) bounded rationality
D) intuitive decision making
E) selective perception
What is positivity offset?
A) having misperceptions of one’s environment
B) experiencing self-elation
C) experiencing the fundamental attribution error
D) exhibiting a self-serving bias when there is negative input
E) experiencing a mildly positive mood at zero input
“Buying off” the leaders of a resistance group by giving them a key role and seeking
their advice not to find a better solution but to get their endorsement is an example of
________.
A) coercion
B) cooptation
C) procedural fairness
D) distributive bargaining
E) operant conditioning
Which of the following is not likely to encourage group cohesiveness?
A) stimulating competition with other groups
B) increasing the size of the group
C) obtaining agreement upon the established goals
D) increasing the group’s status and the perceived difficulty of attaining membership
E) physically isolating the group
________ is needed to perform mental activities€thinking, reasoning, and problem
solving.
A) Dynamic flexibility
B) Extent flexibility
C) Static strength
D) Dynamic strength
E) Intellectual ability
Discuss why employees who are committed will be less likely to engage in work
withdrawal even if they are dissatisfied.
List and explain the four ways employees can express job dissatisfaction.
Discuss the emotional labor experienced by a customer service executive. Explain how
a worker’s emotional state can affect customer service and customers.
What is work specialization? Discuss its advantages and drawbacks.
According to the Fiedler model of leadership, how can leader effectiveness be
improved?
Compare and contrast the fields of psychology, social psychology, and sociology.
What are the various ways in which employees express resistance to change?
Describe the various situations under which culture acts as a liability.
Discuss the effect of team size on effectiveness of teams.
Discuss distributive justice, procedural justice and interactional justice.