Situational leadership theory (SLT) states that an R3 worker who is able but unwilling
to perform a task responds best to a selling leadership style.
Reducing the value of VC in a break-even analysis means that the business needs to sell
fewer units to turn a profit.
Having a strong culture can allow an organization to avoid any worry about ethics
violations.
Internet networking groups such as LinkedIn can provide valuable contacts.
A worker with an external locus of control would tend to blame failure on him- or
herself.
According to the omnipotent view of management, American managers would not be
blamed for the economic meltdown of 2008.
Equity theory is based primarily on ideas about which of the following?
A) objectivity
B) the importance of work
C) fairness
D) automation
In order to transmit a message, the thought originating with the sender must be
________ to symbolic form.
A) decoded
B) encoded
C) deciphered
D) expanded
Which of the following terms does not fit the classic profile of the successful
entrepreneur?
A) high energy
B) reflective
C) persistent
D) resourceful
A listener’s summary of a speaker’s words shows that the listener did not correctly
understand the message. Which of the following must be true?
A) The speaker used clear, simplified language.
B) The listener failed to use active listening.
C) The speaker failed to send a clear message, the listener failed to receive the message
properly, or both the speaker and listener failed to communicate properly.
D) The speaker sent a clear message, but the listener failed to receive the message
properly due to poor listening, jumping to conclusions, or relying on preconceived
notions about the speaker.
Mary Parker Follett’s work was devoted to identifying differences in the way
individuals behaved when they were ________.
A) under stress
B) discriminated against
C) lacking in resources
D) in groups
Recruitment (Scenario)
Keena’s company was expanding. After a period of downsizing, the company had
decided to increase organizational profitability by gaining market share, which meant a
need for more people. As assistant manager of human resources, she was in the process
of evaluating what would be the most effective means of gaining new employees who
were qualified, were cost efficient, and could help maintain the company’s commitment
to a diversified workforce.
Keena’s company needs to increase the diversity of its workforce. Which choice might
this requirement rule out?
A) employee referral
B) advertising
C) school placement
D) private employment agency
When a company’s scorecard is not balanced, it usually tends to overemphasize the area
that ________.
A) involves customers
B) has to do with productivity
C) best matches its organizational style and philosophy
D) contrasts most with its organizational style and philosophy
Another term for effectiveness is ________.
A) doing the right things
B) doing things right
C) doing things intelligently
D) doing things when necessary
What do most high performing companies have in common when it comes to
stakeholder relationships?
A) High performing companies tend to consider the interests of all stakeholder groups
when they make important decisions.
B) High performing companies tend to consider the interests of internal stakeholder
groups only when they make important decisions.
C) High performing companies tend to consider the interests of external stakeholder
groups only when they make important decisions.
D) High performing companies tend not to consider the interests of stakeholder groups
when they make important decisions.
Which of the following is an organizational technology change?
A) purchase of a new backhoe
B) employees expecting a raise
C) employees accepting a new schedule
D) widening of span of control
According to Lewin, which of the following is the best way to unfreeze the status quo?
A) increase restraining forces
B) decrease restraining forces and increase driving forces
C) decrease driving forces
D) increase restraining forces and increase driving forces
How many workers were involved in building a single Egyptian pyramid?
A) millions
B) tens of millions
C) about 50,000
D) about 100,000
A listener’s summary of a speaker’s words shows that the listener correctly understood
the speaker’s message. Which of the following must be true?
A) The speaker used clear, simplified language.
B) The listener used active listening.
C) The speaker sent a clear message and the listener successfully received the message.
D) Either the speaker sent a clear message or the listener was able to interpret an
unclear message successfully despite its lack of clarity.
In informal planning, goals are usually ________ shared with others in the organization.
A) written, but little is
B) unwritten, and little is
C) written, and much is
D) unwritten, but much is
Which of the following is NOT a way to minimize groupthink?
A) give the leader more power in making decisions
B) encourage cohesion
C) have an impartial leader
D) foster open discussion
Actual performance falls far short of planned goals, yet a manager takes no action.
Assuming this manager is a reasonable person and is not mistaken, what is the most
likely cause of his inaction?
A) He does not trust the data.
B) He does not consider the deviation significant.
C) He does not trust the goals that were set.
D) He does not believe in corrective action.
A diversified corporation is likely to have ________.
A) multiple competitive strategies
B) a single competitive strategy
C) no more than two competitive strategies
D) thousands of competitive strategies
Together, contingency variables determine the ________.
A) success of an organization
B) culture of an organization
C) structure of an organization
D) size of an organization
Which of the following is NOT a typical trait of a charismatic leader?
A) direct eye contact
B) relaxed body posture
C) animated facial expressions
D) erect body posture
Which of the following is NOT a common reason that people resist change?
A) habit
B) uncertainty
C) concern over personal loss
D) overconfidence