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________ is a collection of change methods that seek to improve organizational
effectiveness and employee well-being.
A) Organizational development
B) Organizational polarization
C) Operant conditioning
D) Organizational restructuring
E) Action research
Uncertainty reduction is a dimension of the social identity theory that manifests itself in
the ________.
A) tendency of people who have greater uniformity in values and characteristics to have
greater identification as well
B) tendency of people to use the group as a means of understanding who they are and
how they fit into the world
C) tendency of people to link themselves to groups of higher social standing in an
attempt to define themselves favorably
D) tendency of ingroup members to prefer and endorse the products, ideas, and aspects
of someone else's culture over their own
E) tendency of ingroup members to notice and emphasize identities that reflect how
different they are from other groups
Which of the following types of changes involves a new idea being applied to initiating
or improving a product, process, or service?
A) continuous improvement
B) double-loop learning
C) innovation
D) process reengineering
E) organizational streaming
The investment of an employee's physical, cognitive, and emotional energies into job
performance is called ________.
A) vicarious modeling
B) self-determination
C) job engagement
D) management by objectives
E) job analysis
With reference to the Big Five Model, which of the following is a difference between
highly agreeable and less agreeable people?
A) Highly agreeable people tend to do better in interpersonally oriented jobs than less
agreeable people.
B) Highly agreeable people are less compliant and less rule abiding than less agreeable
people.
C) Highly agreeable people tend to be less satisfied in their jobs than less agreeable
people.
D) Highly agreeable people engage in less organization citizenship behavior than less
agreeable people.
E) Highly agreeable people have more tendency to engage in organizational deviance
than less agreeable people.
Which of the following statements is true regarding random socialization?
A) Random socialization tries to strip away certain characteristics of the recruit.
B) Random socialization is carried out per a fixed time schedule.
C) In random socialization, new employees are left on their own to figure things out.
D) Random socialization involves socializing the newcomers in groups.
E) Specific orientation and classroom training programs are examples of random
socialization.
Carlos is upset because his boss gave him work to finish over the weekend. It is Friday.
Which of the following is most likely to help Carlos lift his spirits?
A) watching TV with his friends
B) playing a video game at home
C) attending a meeting
D) going to a party with his friends
E) attending a training session
Which of the following, if true, would reduce the likelihood that Bryan will be
selected?
A) Bryan has had little exposure to Chinese culture.
B) Bryan is proficient in Chinese.
C) Bryan traveled to Beijing last year on a different assignment.
D) Bryan does not cope very well in ambiguous situations.
E) Bryan sometimes displays striking contradictions between his public persona and his
private self.
Which of the following statements is true with regard to the effectiveness of tactics?
A) Soft tactics are less effective than hard tactics when used individually.
B) The combination of a soft tactic with reasonable persuasion is more effective than a
combination of two hard tactics.
C) All tactics are equally effective with regard to upward influence.
D) Individuals from collectivist cultures are typically more likely to use soft tactics that
reflect personal power.
E) Individuals from individualistic cultures are typically more likely to use coalition
and other hard power tactics.
You are the CEO of Achilles Incorporation. You have decided to hire other
organizations to perform many of the basic functions of your business. You have hired
an accounting firm to keep your records, a recruiting firm to handle human resource
functions, and a computer firm to handle all records. To keep costs down, you are
looking for other areas in which to outsource operations. You have chosen to operate
your business as a ________.
A) matrix organization
B) virtual organization
C) highly centralized organization
D) highly formalized organization
E) bureaucracy
