Stressors associated with workload, pressure to complete tasks, and time urgency are
examples of hindrance stressors.
Work specialization increases the time spent in changing tasks.
Creating a satisfied workforce guarantees successful organizational performance.
Performance evaluations identify training and development needs.
The conscientiousness dimension of the Big Five model captures a person’s comfort
level with relationships.
Employees’ beliefs in the degree to which they influence their work environment, their
competence, the meaningfulness of their jobs, and their perceived autonomy is known
as psychological empowerment.
The three components of an attitude are cognition, affect, and behavior.
Charismatic leadership is a manifestation of innate traits, and it cannot be learned or
enhanced.
The attribution theory of leadership says leadership is merely an attribution people
make about other individuals.
Human beings are simple in nature and, thus, simple, universal principles explain all
kinds of organizational behavior.
The traditional view of conflict recognizes that a minimal level of conflict can help
keep a group viable, self-critical, and creative.
The primary gains from mentoring are seen in greater compensation and higher job
performance.
Workplace spirituality recognizes that people have an inner life that nourishes and is
nourished by meaningful work in the context of community.
According to goal-setting theory, a specific goal will produce a higher level of output
than a generalized goal.
The ________ stage of the socialization process explicitly recognizes that each
individual the organization comes across during the selection process has a set of
values, attitudes, and expectations about both the work to be done and the organization.
A) post-encounter
B) prearrival
C) metamorphosis
D) preencounter
E) post-arrival
Buck passing is seen when an employee ________.
A) avoids an unwanted task by falsely pleading ignorance or inability
B) prolongs a task to give the appearance of being occupied
C) documents his or her activity rigorously to project an image of competence and
thoroughness
D) develops explanations that lessen his or her responsibility for a negative outcome
E) transfers responsibility for the execution of a task or decision to someone else
Which of the following power tactics can be used most effectively for exerting lateral
influence?
A) legitimacy
B) inspirational appeal
C) coalition
D) ingratiation
E) pressure
Ellen Athers works as a communication executive at a travel house. She is known to be
friendly with her colleagues and interacts with them regularly to build strong work
relationships. She knows that her rapport with her co-workers is a crucial part of her
work and invests time in these relationships. In addition, she is assertive in making
decisions, and colleagues take her decisions seriously. Which of the following types is
Athers most likely to be characterized as according to the Myers-Briggs Type Indicator
(MBTI) classification?
A) perceiving
B) brooder
C) extraverted
D) introverted
E) solitary
Levin and Co. is a group of oil refineries that has been in the news recently. The
company had to stop production for over two weeks because their key supplier refused
to sell them crude oil at the old prices. Even after rounds of negotiations, the supplier
refused to give in to the demands of Levin and Co., and finally, the company had to
acquire the raw material from the same supplier because alternative suppliers, though
abundant, could not provide the quantities the company demanded at such short notice.
This shows the role of ________ in increasing the power one enjoys.
A) alternatives
B) dependence
C) abundance
D) substitutability
E) exchange
Janice is late for work each day by about ten minutes. How would attribution theory
describe this behavior?
A) It shows consensus.
B) It shows similarity.
C) It shows consistency.
D) It shows reliability.
E) It shows distinctiveness.
Which of the following conflict-handling intentions involves accepting a solution that
provides incomplete satisfaction of both parties’ concerns?
A) collaborating
B) compromising
C) avoiding
D) competing
E) accommodating
________ power is based on identification with a person who has desirable resources or
personal traits.
A) Coercive
B) Legitimate
C) Referent
D) Expert
E) Reward
Rather than looking for problems, ________ seeks to identify the unique qualities and
special strengths of an organization, which can then be built upon to improve
performance.
A) appreciative inquiry
B) action research
C) team building
D) process consultation
E) social reinforcement
You are involved in training and development for your division at Dunder Mifflin Inc.
You want to target some specific organizational problems through training.
Your organization is situated in an urban area where many students do not finish high
school. You will probably first have to address the skill category termed ________
skills.
A) basic
B) technical
C) interpersonal
D) problem-solving
E) managerial
The management has decided to try to find a win-win solution to help both parties
resolve their differences. Management is attempting to engage in ________ bargaining.
A) integrative
B) reflective
C) surface
D) distributive
E) reformatory
Which of the following statements represents a strategy that is desirable for making
effective teams?
A) Combining people with extremely high and extremely low abilities helps make a
balanced team.
B) Individuals should ideally have one role in a team as multiple roles reduce their
effectiveness and efficiency.
C) Diversity should be avoided as diverse teams involve a lot of conflict in day-to-day
functioning.
D) If a natural work unit is larger, its size must be maintained for the nature of the job
requires large teams.
E) The preference of individual members to work as a part of groups must be
considered when forming teams.
Ashley Madison works as a receptionist at a fashion magazine. One morning, her boss
walks into the office and yells at her, telling her that the front office is a mess and she
needs to clean it immediately. After her boss leaves the room, Madison goes to the front
office and violently slams trash into the bin. Which of the following best describes
Madison’s anger?
A) a recognition
B) an insight
C) a mood
D) an emotion
E) a perception
Describe the preferred negotiating techniques that would be implemented by a manager
from China. What conflict management techniques would he use? What role would a
third-party negotiator be likely to have if no agreement could be reached?
Which of the following best defines organizational behavior?
A) It involves the study of groups of people coming together for collective bargaining.
B) It involves the study of what people do in a company and how it affects the
company€s output.
C) It involves analyzing different people in an industry with independent
profit-centered motives.
D) It involves developing exclusively the knowledge of managers and senior-level
employees.
E) It is a field which is not influenced by factors in the external world.
During which phase of the negotiation process do the parties exchange their initial
proposals or demands?
A) preparation and planning
B) definition of ground rules
C) clarification and justification
D) bargaining and problem solving
E) integration of preferences
Which of the following statements is true with regard to nonverbal communication?
A) Nonverbal communication has a high degree of potential distortion.
B) E-mails and memos are examples of nonverbal communication.
C) The importance of nonverbal cues is low as they have no fixed meanings.
D)
E) Messages received through oral and nonverbal communication cannot be
contradictory to each other.
Explain the effect of core self-evaluation on job performance.
Define and describe the traditional view of conflict.
What is the difference between a mechanistic model and an organic model of
organizational structure?
Discuss the advantages and disadvantages of group decisions as compared to individual
decisions.
Provide some suggestions for improving performance evaluations.
What are four common classes of norms?