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Excessive smoking, substance abuse, and sleep disorders are all examples of ________
symptoms of stress.
A) personal
B) psychological
C) behavioral
D) physiological
E) pathological
The term which is used to describe the degree to which tasks in an organization are
subdivided into separate jobs is called ________.
A) social clustering
B) bureaucracy
C) work specialization
D) centralization
E) departmentalization
According to the principle of unity of command, ________.
A) managers should limit their oversight to a maximum of 12 employees
B) managers should oversee 1-4 employees on average
C) an individual should be directly responsible to only one supervisor
D) an organization should be departmentalized on the basis of functions
E) employees should report directly to two supervisors to maintain task balance
Assessment centers are typically used to evaluate a candidate's ________ potential.
A) linguistic
B) technical
C) cognitive
D) managerial
E) analytical
As both sides agree that they are competing over a fixed amount of resources, each side
feels that what one side wins, the other loses. Based on this information, we can say that
the two sides are engaged in ________.
A) conciliation
B) distributive bargaining
C) mediation
D) integrative bargaining
E) arbitration
Rational persuasion is a power tactic that involves the use of ________.
A) formal authority
B) logical arguments and factual evidence
C) emotions to target the values, needs, and hopes of the other party
D) benefits or favors in exchange for following a request
E) warnings, repeated demands, and threats
Which of the following is a unique advantage of lateral communication?
A) Lateral communication helps in the transmission of ideas and information.
B) Lateral communication occurring with management's knowledge and support can be
beneficial even if it does not follow the formal vertical structure.
C) Lateral communication facilitates emotional expression, enhances motivation, and
helps the organization control its employees effectively.
D) Lateral communication facilitates coordination at the intradepartmental level.
E) Lateral communication works quickly as it does not follow the stages of the
communication process.
Abigail Jones is a sales executive at Orbit Bank in Brussels. She is the best performer
on her team and often gets the highest number of corporate accounts for the company.
However, she feels that she does not get sufficient credit for her hard work. During
lunch, she says to her colleague, "I have been getting the largest accounts for the bank
for the past eight months. Yet, my manager never acknowledges the kind of effort I put
in to get these accounts." Which component of attitude is being demonstrated by Jones?
A) positive component
B) cognitive component
C) affective component
D) behavioral component
E) reflective component
Which of the following is true with respect to workplace discrimination?
A) Discrimination occurs more at lower levels in the organization than higher levels.
B) It may lead to reduced productivity and citizenship behavior.
C) Only intentional discrimination is addressed by diversity management efforts.
D) Forms of discrimination like exclusion are easy to root out.
E) The discriminators are invariably aware of their action toward the victim.
The concept of operant conditioning is a part of the broader concept of ________,
which argues that behavior follows stimuli in a relatively unthinking manner.
A) equity theory
B) expectancy theory
C) cognitive behavioral therapy
D) behaviorism
E) humanism
While observing the departments in his division, Gordon notices that some managers
with wide spans of control seem to perform more effectively than other managers with
similarly sized spans of control. Which of the following statements is most likely to be
true regarding the high-performing managers?
A) These managers are paid higher salaries than the low-performing managers.
B) These managers have external locus of control.
C) The employees within their departments tend to compete to reach productivity goals,
which boosts performance.
D) The employees within their departments score high on agreeableness.
E) The employees within their departments are highly skilled and very knowledgeable
about their jobs.
The key characteristic of organizational culture that addresses the degree to which
people are competitive rather than easygoing is termed ________.
A) assertiveness
B) team orientation
C) averseness
D) risk taking
E) aggressiveness
A ________ plan distributes compensation based on some established formula designed
around revenue of the company.
A) piece-rate
B) merit-based
C) skill-based
D) profit-sharing
E) competency-based
Job dissatisfaction and antagonistic relationships with co-workers predict a variety of
behaviors organizations find undesirable, including unionization attempts, substance
abuse, undue socializing, and tardiness. These behaviors are indicators of a broader
syndrome called ________.
A) employee withdrawal
B) organizational commitment
C) job involvement
D) cognitive dissonance
E) positivity offset
Which of the following factors can lead to greater probability of sexual harassment at
the workplace?
A) an active sexual harassment policy
B) large power differentials
C) a no-retaliation policy for victims seeking justice
D) awareness regarding sexual harassment
E) larger percentage of women in positions of power
With reference to the expectancy theory, which of the following examples indicates a
weak rewards-personal goals relationship?
A) An employee lacks the skills required to reach the desired performance level.
B) An organization's appraisal system assesses nonperformance factors such as
creativity and initiative.
C) An organization rewards its employees based on factors such as seniority and skill
level.
D) An employee believes that his manager does not like him and hence expects a poor
appraisal.
E) An employee works hard in order to be relocated to the Paris office but instead is
transferred to Beijing.
