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59. The process of defining how work will be performed and what tasks will be required in a
given job is known as _____.
60. The industrial engineering approach is most likely to emphasize _____.
61. Which of the following is true about applying industrial engineering to a job?
62. Philip Matteo, a regional branch manager for a leading automobile company in the U.S.,
decides to design a manufacturing job based on the principles of industrial engineering.
Following its successful implementation which of the following outcomes should he expect?
63. Which of the following models was developed by Richard Hackman and Greg Oldham to
describe ways to make jobs more motivating?
64. In the Job Characteristics Model, task identity is defined as the _____.
65. Within the Job Characteristics Model, _____ refers to the job characteristic that reflects
the degree to which the job allows an individual to make decisions about the way the work is
carried out.
66. In terms of the Job Characteristics Model, feedback refers to the extent to which _____.
67. In which of the following scenarios will workers be less motivated to perform the job?
68. Which of the following is the objective of job enlargement?
69. Thought-Creations Inc., a publishing company in Manhattan conducted a survey on
employee satisfaction. The results indicated that a majority of its support staff considered their
jobs to be monotonous. In order to make the requisite change, the management decided to
combine the job duties of assistants, typists, and file clerks into a single job that requires all
three kinds of work. Which of the following techniques of job design did this move constitute?
70. Which of the following arrangements would qualify as job rotation?
71. Which of the following job design techniques involving the addition of decision-making
authorities to a job is credited to Frederick Herzberg?
72. Job enrichment differs from job rotation in that job enrichment:
73. According to Herzberg’s two-factor theory, which of the following factors would motivate
individuals the most?
74. Which of the following steps can an organization take to enrich manufacturing jobs for its
employees?
75. Carl Borden, the manager of an electronics store in California, gives his staff the authority
to resolve customer complaints. He lets the staff decide whether to issue refunds or replace
merchandise in case of consumer grievances. Which of the following job design techniques does
Carl implement in his store?
76. Which of the following is true of self-managing work teams?
77. Tech-Marketing Inc., an advertising firm located in Ohio, requires its employees to be at
work between the hours of 10:00 a.m. to 3:00 p.m. This work rule allows employees to work
additional hours before or after the time period in order to work the full day. Identify the job
design method implemented at Tech-Marketing.
78. Which of the following best describes job sharing?
