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33. Managing cultural diversity involves:
34. Which of the following skills are more actively sought by U.S. employers today?
35. Most organizations look for _____ to find employees who are capable of handling a variety
of responsibilities, interacting with customers and thinking creatively.
36. Which of the following defines organizations with the best possible fit between their social
system and their technical system?
37. Which of the following is a trend that is seen in present day high-performance work
systems?
38. How has the requirement for creating high-performance work systems changed?
39. The growth in e-commerce and information economy has led to an increase in the demand
for employees in:
40. Which of the following is true regarding skilled knowledge workers?
41. Who among the following can be regarded as knowledge workers?
42. Employee empowerment primarily involves _____.
43. How has the use of employee empowerment affected the recruitment of knowledge
workers?
44. Human resource departments can help in employee empowerment by:
45. _____ refers to full involvement in one’s work and commitment to one’s job and company.
46. The term teamwork essentially refers to:
47. Teams that rely heavily on communications technology such as videoconferences, e-mail,
and cell phones to keep in touch and coordinate activities are referred to as:
48. Present day managers expect the HR professionals to use their knowledge of business
and human resources to support the company’s strategy by:
49. Which of the following terms describes a company wide effort to continuously improve the
way people, machines, and systems accomplish work?
50. Which of the following is in compliance with the core values of total quality management?
51. According to the principles of total quality management:
52. When two companies join forces and become one entity, it is referred to as a(n):
