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88. What is typically the first step in a grievance procedure initiated by an employee?
89. From the point of view of employees, the grievance procedure is an important means of:
90. Under the National Labor Relations Act, the union has a duty of fair representation, which
means the union must:
91. What are the three levels of decisions involved in labor relations?
92. Distinguish between craft unions and industrial unions.
93. Why has there been a steady decline in union membership in the United States?
94. Why do unions place a high priority on negotiating contract provisions with an employer?
What are the different types of contract provisions?
95. What are right-to-work laws?
96. What are the different functions of the National Labor Relations Board (NLRB)? Explain.
97. Describe the union organizing process.
98. Describe the different approaches to collective bargaining proposed by Richard Walton
and Robert McKersie, giving examples wherever possible.
99. What are the different criteria that employers use to judge a grievance procedure?
100. How can labor-management relations be made more cooperative?
