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75. Selma is a single mother who works full-time and attends to the needs of her two young
children. Selma has opted to work from home for a short period after one her children had a road
accident. Even though she works from home she often feels a lot of pressure in balancing her
work and looking after her children. The term that best characterizes what Selma is experiencing
is:
76. The amount of income associated with each job is called the:
77. When employees cannot work with management to make changes, they may engage in
____, taking their charges to the media in the hope that if the public learns about the situation,
the organization will be forced to change.
78. In terms of job dissatisfaction, an employee who calls in sick or arrives to work late is
engaging in:
79. Helen is very dissatisfied with her job situation, but she does not perceive any other
employment opportunities, so she stays and spends most of the workday dreaming about
nonwork matters. Which of the following behaviors is she experiencing?
80. Low job involvement and low organizational commitment are:
81. To prevent job withdrawal, organizations therefore need to promote job satisfaction, a
pleasant feeling resulting from the perception that one’s job fulfills or allows for the fulfillment of
one’s important job values. This definition has three components:
82. In the role analysis technique, role occupant refers to:
83. In the role analysis technique, the people who directly interact with the person who is
filling a new role is referred to as the person’s:
84. An intervention designed to increase the communication and understanding of the
various sets of role expectations that exist for specific employees is called:
85. Maria is concerned about an unacceptable level of job dissatisfaction among a number of
work teams in her organization, and she has determined the primary cause of the dissatisfaction
is the uncertainty that exists among employees regarding what is expected of them. Based on
this limited information, the most appropriate intervention would be:
86. The two sets of people in the organization who most affect an individual's job satisfaction
are:
87. Which of the following aspects of satisfaction is emphasized in the job description
index?
