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Organizations should view the grapevine as a competitor.
If a company chooses a low-cost strategy, an organic structure is preferred because it
maximizes production and service efficiency.
Knowledge and experience can undermine creativity because they can lead to
routinization of that knowledge.
Companies motivate employees mainly by designing interesting and challenging jobs.
The yielding conflict management style is preferred when both parties have equal
power and enough trust to share information.
Escalation of commitment can be minimized by ensuring that:
A. there are ready-made alternatives to resolve the problem.
B. those who make the decision are different from those who implement and evaluate it.
C. the team leader has strong opinions about the preferred options for a problem.
D. organizational goals are relatively ambiguous.
E. negative information is screened out to protect the self-esteem of the decision
makers.
Which of the following is most closely associated with corporate social responsibility?
A. Knowledge management
B. Triple bottom line
C. Absorptive capacity
D. Adaptive ability
E. Knowledge acquisition
What do impromptu storytelling, morphological analysis, and artwork have in
common?
A. They are forms of cross-pollination.
B. They increase the risk of bounded rationality.
C. They are forms of associative play.
D. They significantly weaken the creative process.
E. They used mainly to improve the rational choice process.
In the Johari Window, feedback from others helps us to:
A. increase our open area by reducing our blind area.
B. increase our unknown area by reducing our hidden area.
C. decrease our open area by increasing our amount of disclosure.
D. increase our open area by reducing our unknown area.
E. increase our open area by increasing our hidden area.
Which leadership theory or perspective adopts the view that leaders are agents of
change?
A. Transformational leadership perspective
B. Path-goal theory
C. Implicit leadership perspective
D. Managerial perspective
E. Leadership substitutes
Which of these countries is more likely to accept or tolerate people who display their
true emotions at work?
A. U.S.A.
B. Japan
C. France
D. Spain
E. Austria
Resolving conflicts between work and nonwork activities mainly occurs during the
_____ stage of socialization.
A. role management
B. encounter
C. pre-employment
D. reality shock
E. disillusionment
Betweenness gives power because the more of it you have:
A. the more it increases your visibility.
B. the more you control the distribution of information and other resources to people on
either side of you.
C. the shorter your paths to many people in the network.
D. the fewer demands people make on you.
E. the more people are connected to you.
Which strategy for merging two distinct cultures is most effective when the two
companies have relatively weak cultures with overlapping values?
A. Deculturation
B. Assimilation
C. Separation
D. Integration
E. Negotiation
Situations with both _______________ produce the highest risk of conflict.
A. Ambiguous rules and low task interdependence
B. Precise rules and resource scarcity
C. Plentiful resources and high goal compatibility
D. Scarce resources and high task interdependence
E. Strict rules and high task interdependence
The ability to recognize the presence and determine the relative importance of an
ethical issue is known as:
A. neuroticism.
B. moral intensity.
C. moral sensitivity.
D. utilitarianism.
E. uncertainty avoidance.
As soon as we receive sensory information, we nonconsciously tag some of that
information with emotional markers. These markers are:
A. calculated feelings about an individual or incidents.
B. calculated feelings of a particular attitude or emotion.
C. behavioral intentions formed based on the individual's beliefs.
D. innate emotional responses to thin slices of sensory information.
E. the internal beliefs that drive individuals of an organization.
People with an external locus of control tend to be more satisfied with _____ leadership
styles.
A. achievement-oriented and directive
B. participative and directive
C. directive and supportive
D. supportive and achievement-oriented
E. supportive and participative
Increasing inventories between sequential work units tends to reduce potential conflict
by:
A. reducing resource scarcity.
B. reducing differentiation.
C. increasing the required level of communication between employees in sequential
units.
D. reducing ambiguity in resource allocation.
E. reducing task interdependence.
People with high Machiavellian values tend to:
A. place a lot of trust in their colleagues.
B. stay away from organizations where politics is tolerated.
C. use more socially acceptable forms of power to influence others.
D. are comfortable using power to manipulate others toward their own personal goals.
E. believe that deceit is totally inappropriate in organizational settings.
Which of the following allow employees to collectively plan, organize, and control
work activities with little or no direct involvement of a higher-status supervisor?
A. Gainsharing teams
B. Production teams
C. Virtual teams
D. Advisory teams
E. Self-directed teams
